Customer service

We are pleased to help the many customers who contact us and your time is valuable to us. However, calling us to talk to a customer representative may take longer than expected. May we suggest you visit our FAQ page or check the status of your order on our track and trace page. You can also get in touch with us on Facebook or Twitter if you prefer.

We hope you will find our online contact methods helpful!

Here are some of the most popular questions:

Frequently Asked Questions

Where do I find IKEA store returns/exchange information?How do I buy a kitchen?How can I track my delivery from IKEA?

Where do I find assembly instructions?Shopping online – When will it be delivered?Click here to view them all

Contact us

Monday to Friday: 8am - 12am (ET)
Saturday: 8am - 11pm (ET)
Sunday: 9am - 10pm (ET)

Find a location

IKEA Canada
1065 Plains Road East
Burlington ON
L7T 4K1

Phone
1-866-866-IKEA (4532)

Fax
1-877-471-4532

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@IKEACASupport

Send us an Email

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In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay and cash.

Pick-Up and Order Points payment options
VISA credit and debit, MasterCard credit and debit, American Express, debit cards, IKEA gift cards and Apple Pay. Please note that cash is not accepted as a form of payment.

Online payment options