Customer service

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

Frequently Asked Questions

Here are some of the most popular questions:

Where do I find IKEA store returns/exchange information?How do I buy a kitchen?

Where do I find assembly instructions?Shopping online – When will it be delivered?Click here to view them all

Contact us

Online order phone support hours (EST)
Monday to Friday: 9:30am - 12am
Saturday: 9:30am - 11pm
Sunday: 9:30am - 9pm

Find a location

IKEA Canada
1065 Plains Road East
Burlington ON
L7T 4K1

Phone
1-866-866-IKEA (4532)

Fax
1-877-471-4532

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@IKEACASupport

Send us an Email

Get in touch with us anytime and we will get back to you as soon as possible.

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In store payment options
IKEA gift cards (not accepted at the Restaurant or Bistro or Swedish Food Market), VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay and cash.

Pick-Up and Order Points payment options
VISA credit and debit, MasterCard credit and debit, American Express, debit cards, IKEA gift cards and Apple Pay. Please note that cash is not accepted as a form of payment.

Online payment options