Customer service

We are pleased to help the many customers who contact us and your time is valuable to us. However, calling us to talk to a customer representative may take longer than expected. May we suggest you visit our FAQ page or check the status of your order on our track and trace page. You can also get in touch with us on Facebook or Twitter if you prefer.
We hope you will find our online contact methods helpful!
We hope you will find our online contact methods helpful!

Here are some of the most popular questions:
Frequently Asked Questions
Where do I find IKEA store returns/exchange information?How do I buy a kitchen?How can I track my delivery from IKEA?

Contact us
Monday to Friday: 8am - 12am (ET)
Saturday: 8am - 11pm (ET)
Sunday: 9am - 10pm (ET)
Find a location
Saturday: 8am - 11pm (ET)
Sunday: 9am - 10pm (ET)
IKEA Canada
1065 Plains Road East
Burlington ON
L7T 4K1
1065 Plains Road East
Burlington ON
L7T 4K1
Phone
1-866-866-IKEA (4532)
1-866-866-IKEA (4532)
Fax
1-877-471-4532
1-877-471-4532
Subscribe to our Enewsletter
The best way to stay informed about our latest events and offers.
Tweet us

Send us an Email
Get in touch with us anytime and we will get back to you as soon as possible.
Send us an EmailHow did we do today?
In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay and cash.
Pick-Up and Order Points payment options
VISA credit and debit, MasterCard credit and debit, American Express, debit cards, IKEA gift cards and Apple Pay. Please note that cash is not accepted as a form of payment.
Online payment options

Order IKEA Gift Cards

Give a gift that's sure to please
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay and cash.
Pick-Up and Order Points payment options
VISA credit and debit, MasterCard credit and debit, American Express, debit cards, IKEA gift cards and Apple Pay. Please note that cash is not accepted as a form of payment.
Online payment options

Order IKEA Gift Cards



Looking for information about our previous kitchen system, AKURUM?
Find more information about AKURUM
