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Customer service

Customer service
We are pleased to help the many customers who contact us and your time is valuable to us. However, calling us to talk to a customer representative may take longer than expected. May we suggest you visit our FAQ page or check the status of your order on our track and trace page. You can also get in touch with us on Facebook or Twitter if you prefer.

We hope you will find our online contact methods helpful!
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Contact us
Monday to Friday: 8am - 12am (ET)
Saturday: 8am - 11pm (ET)
Sunday: 9am - 10pm (ET)
Find a location
IKEA Canada
1065 Plains Road East
Burlington ON
L7T 4K1
1-866-866-IKEA (4532)
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In store payment options
IKEA gift cards, VISA credit and debit card, MasterCard credit and debit, American Express, debit card, Apple Pay and cash.

Pick-Up and Order Points payment options
VISA credit and debit, MasterCard credit and debit, American Express, debit cards, IKEA gift cards and Apple Pay. Please note that cash is not accepted as a form of payment.

Online payment options

Order IKEA Gift Cards

Give a gift that's sure to please
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Looking for information about our previous kitchen system, AKURUM?
Find more information about AKURUM
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