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IKEA warranties

General conditions for all warranties
What is warrantied?
The extent of the warranty given for each product is described alongside each product.

Duration of warranty
Each warranty lasts for the number of years stated against each product, starting from the date of purchase.

What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, IKEA through its own service operations, will then, at its sole discretion, replace it with the same or a comparable product. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.

Conditions for the warranties
The warranties are valid from the date of purchase at IKEA or date of delivery if later. The original purchase receipt is required as proof of purchase.

Exclusions
This warranty does not cover custom-made countertops, normal wear and tear, cuts or scratches, or damage caused by impacts, accidents. Follow our assembly instructions and care instructions carefully. This warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This warranty does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Care instructions To be able to rely on this warranty you need to follow the specific care instructions for every product. You can find all care instructions at the IKEA stores and on the IKEA website: www.IKEA.ca

General legal rights:
This warranty gives you specific legal rights. It does not, in any way, affect the rights given to you by law. Items excluded from the IKEA free extended warranties will still be covered by the rights given to you by law.

How to reach us if you need service:
If you need service for TILLREDA appliances contact your local IKEA store or customer service. You will find the address and phone number at www.IKEA.ca/CustomerService. For all other appliances, please contact our service provider in the U.S.A. and Canada at 1-866-664-2449. Please have the IKEA article number (found on the receipt) and model/serial number (found on the rating plate of the appliance) at hand before calling. Helpful information can also be found in the “troubleshooting” section of the use and care guide for each appliance. If outside the 50 United States and Canada, contact your authorized IKEA retailer to determine if another warranty applies.
Bathroom
Free 3 year warranty
Bathroom shower accessories
3-Year Warranty on riser rails, hoses, head, hand showers and parking bracket

What is covered under this warranty?
This warranty is valid for BROGRUND and VOXNAN shower head, hand showers, shower hoses, and shower shelves, VALLAMOSSE hand shower, shower hose, and KOLSJÖN hand shower parking bracket, shower hose. The warranty is valid from the date of purchase and the original purchase receipt is required as proof of purchase.

What is not covered under this warranty?
This warranty does not apply to products that have been stored, assembled or installed incorrectly, or cleaned with wrong cleaning methods, wrong cleaning products, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly and replaced when worn out.
Bathroom shower accessories warranty (PDF)
Free 10 year warranty
Bathroom sinks and faucets
10 Year Warranty valid for all bathroom sinks, faucets and thermostatic faucets

What is covered under this warranty?
This warranty is valid for all bathroom sinks (including water traps) and faucets at IKEA. The warranty applies to domestic use only and covers defects in material and workmanship in all bathroom sinks and faucets.
What is not covered under this warranty?
This warranty does not apply to products that have been stored, assembled or installed incorrectly, or cleaned with wrong cleaning methods, wrong cleaning products,or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly and replaced when worn out.
Bathroom sinks and faucets warranty (PDF)
GODMORGON
10 Year Warranty

What is covered under this warranty?
This warranty applies to domestic use only and covers defects in material and workmanship in the following furniture: GODMORGON furniture, GODMORGON legs, GODMORGON box with compartments, box with lid set of 5.

What is not covered under this warranty?
The warranty does not apply to TOLKEN counter tops.
GODMORGON warranty (PDF)
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Bedroom
Free 10 year warranty
PAX/KOMPLEMENT
10 Year Warranty

What is covered under this warranty?
This warranty applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organizers:
• Frames
• Hinged doors and hinges
• Hinges
• Dividers for frames, shelf inserts and sectioned shelves
• Sliding doors and sliding door mechanism
• KOMPLEMENT interior organizers
Products not covered under this warranty:
KOMPLEMENT insert for pullout tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
PAX/KOMPLEMENT warranty (PDF)
Free 25 year warranty
Mattresses
25 Year Warranty

What is covered under this warranty?
This warranty covers defects in material and workmanship in the following components of the mattresses and/or bed bases described below from the date of purchase from IKEA:
• Wooden frame and springs in wooden base spring mattresses
• Springs in spring mattresses
• Foam core in foam mattresses
• Latex core in latex mattresses
• Wooden frame and slats in slatted bed bases
• Electric motor in electrically operated beds (5 year warranty)
This warranty applies to domestic use only.
Products not covered under this warranty:
All mattress toppers, slatted bed base SULTAN LADE and JÖMNA mattresses. Children’s mattresses and sofa bed mattresses.
Mattresses warranty (PDF)
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Cooking
TROVÄRDIG frying pans
5 Year Warranty

What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware in the above listed series. The warranty covers:
• Stability of the base
• Non-stick properties
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function.
TROVÄRDIG warranty (PDF)
Free 15 year warranty
IKEA 365+ pots and pans
15 Year Warranty valid for all pots & pans without non-stick coating
5 Year Warranty valid for all pots & pans with non-stick coating
What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware in the above listed series. The warranty is valid if you wash your cookware by hand. The warranty covers:
• Stability of the base
• Non-stick properties on non-stick "pans"
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function.
IKEA 365+ pots and pans warranty (PDF)
IKEA 365+ knives
15 Year Warranty valid for all knives in IKEA 365+ series
What is covered under this warranty?
This warranty covers function, materials and workmanship in all knives in the 365+ knives series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 15 years. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.
Sharpness of the knife
The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the warranty period. There will not be any corrosion on the knife blade.
Durable handle
The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the knife unless they have a significant effect on function.
IKEA 365+ knives warranty (PDF)
Free 25 year warranty
SENSUELL pots and pans
25 Year Warranty valid for all pots and pans in SENSUELL series

What is covered under this warranty?
This warranty covers function, materials and workmanship in the above listed series. The warranty covers: • Stability of the base • Washing in a domestic dishwasher
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function.
SENSEULL pots and pans warranty (PDF)
SENIOR pots and pans
25 Year Warranty valid for all pots and pans in SENIOR series

What is covered under this warranty?
This warranty applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products. The warranty covers the base of the cookware. We warranty that the base will retain its shape and therefore its heat conducting qualities. The warranty is valid if you wash your cookware by hand.
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function.
SENIOR pots and pans warranty (PDF)
BRILJERA knives
25 Year Warranty valid for all knives in the BRILJERA series

What is covered under this warranty?
This warranty covers function, materials and workmanship in all knives in the BRILJERA knives series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 25 years. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening. The warranty covers:
• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the warranty period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the knife unless they have a significant effect on function. This warranty does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products. This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This warranty does not apply if the product has been placed outdoors or in a humid environment. This warranty does not cover consequential or incidental damages.
BRILJERA knives warranty (PDF)
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Kitchen
Free 5 year warranty
Appliances
5 Year Warranty

How long is the warranty valid?
This warranty is valid for five (5) years from the date of purchase. TILLREDA and LAGAN appliances have a two (2) year warranty, valid from the original date of purchase. When this major appliance is operated and maintained according to instructions for use attached to or furnished with the product. This warranty is valid only in the United States and Canada and applies only when the major appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original purchase is required to obtain service under the warranty.
What does the warranty cover?
The warranty will pay for factory specified parts and repair labour to correct defects in materials or workmanship that existed when the major appliance was purchased. The exceptions are specified under the headline “what is not covered under this warranty”.
Which appliances are not covered by the five (5) year warranty?
The five (5) year warranty is valid for all IKEA appliances, except for TILLREDA and LAGAN appliances, which have a 2-year warranty.
What will be done to correct the problem?
The designated service company will examine the product and decide, at its sole discretion if it is covered under this limited warranty. If considered covered, the designated service company will then repair the defect. Your sole and exclusive remedy under this limited warranty shall be product repair provided herein. Within the warranty period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure.
Who will execute the service?
Our professional independent service partner will provide the service through its own service operations or authorized service partner network.
What is not covered under this limited warranty?
Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage. Replacement parts or repair labour if this major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions. Damage resulting from accident, alteration, misuse, abuse, fire, food, acts of God, improper installation, installation of not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved for use. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported within 30 days from the date of purchase. Any food loss due to refrigerator or freezer product failures. Pick up and delivery. This major appliance is intended to be repaired in your home. Repairs to parts or systems resulting from unauthorized modifications made to the appliance. Expenses incurred for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized servicer is unavailable. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions. Replacement parts or repair labour on major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the factory applied serial number has been removed or altered from your appliance. The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
Disclaimer of Implied Warranties
Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to five years (two years for LAGAN or TILLREDA) or the shortest period allowed by law. Some provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this warranty may not apply to you. This warranty gives you specific legal rights and you also may have other rights that vary from province to province.

Limitations of Remedies: Exclusion of Incidental and Consequential Damages
Your sole and exclusive remedy under this limited warranty shall be product repair as provided herein. The designated service company shall not be liable for incidental or consequential damages. Some provinces do not allow the exclusion of limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you legal rights and you may also have other rights that vary from province to province or territory.

How to reach us if you need service
Please call the number given in the documentation that comes with the product. To make sure that we can give you the best assistance please read the instructions for use carefully before contacting us. Please also have the IKEA article number on hand before calling us. You’ll find this 8 digit number on your receipt, as well as on the rating of the appliance.
Appliance warranty (PDF)
Free 10 year warranty
Kitchen faucets
10 Year Warranty

What is covered under this warranty?
The 10-year warranty is valid for all kitchen faucets at IKEA. This warranty covers defects in materials and workmanship. This warranty applies to domestic use only.
What is not covered under this warranty?
This warranty does not cover normal wear and tear, scratches, or damage caused by impacts, accidents, or waterborne debris, or if the products have been used in a corrosive environment.
Kitchen faucets warranty (PDF)
Free 25 year warranty
SEKTION kitchen system
25 Year Warranty

What products are covered under this warranty?
This warranty applies to domestic kitchen use only. This warranty covers all of the following parts of the SEKTION kitchen system:
• Cabinet frames
• Door and drawer fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Plinths
• Legs
• Cover panels
• Deco strips/mouldings
• Pre-cut countertops except LILLTRÄSK
• Sinks except FYNDIG.
• VÅGLIG and UTRUSTA connecting rail
• UTRUSTA supporting frame for waste
Products not covered under this warranty:
• Knobs, handles
• LILLTRÄSK countertop
• KASKER/PERSONLIG custom made countertops
• FYNDIG sinks and wall shelves in solid wood
• FÖRVARA drawers
• UTRUSTA wire baskets
• TUTEMO and TORHAMN/VADHOLMA open cabinet have a 10-year warranty
See also general conditions in the warranty folder for SEKTION Kitchen System.
SEKTION warranty (PDF)
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Living room
Free 10 year warranty
Sofas and Armchairs
10 Year Warranty

What is covered under this warranty?
• EKEBOL 3-seat sofa
• EKENÄS armchair and footstool
• EKERÖ armchair
• EKTORP seating series
• FÄRLÖV seating series
• GRÖNADAL rocking chair
• GRÖNLID sofa series
• KARLSTAD sofa
• KIVIK seating series
• KLIPPAN 2-seat sofa
• KNISLINGE seating series
• KNOPPARP 2-seat sofa
• LANDSKRONA seating series
• NOCKEBY seating series
• NOLMYRA armchair
• POÄNG armchair and footstool
• SKOGABY seating series
• STOCKHOLM seating series
• STOCKSUND seating series
• STRANDMON armchair
• SÖDERHAMN seating series
• TIDAFORS seating series
• TIMSFORS seating series
• VALLENTUNA seating series
• VEDBO armchairs
• VIMLE seating series

This warranty does not apply to:
• TULLSTA armchair
• JENNYLUND armchair
• MUREN armchair
• POÄNG cushions
• POÄNG children's armchair
• fabric covers
• leather covers.
• coated fabric covers
Sofas and armchairs (PDF)
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KITCHEN | KITCHEN | WORKSPACES AND OFFICE FURNITURE
Workspace and office furniture
Free 10 year warranty
Desks and storage
10 Year Warranty

What is covered under this warranty?
The warranty covers defects in materials, workmanship and function on all main parts in the BEKANT series, GALANT storage system, THYGE desk and HÄLLAN cabinets from the date of purchase at IKEA.
What products are not covered under this warranty?
The following product is not covered under the warranty: BEKANT screens
Desks and storage warranty (PDF)
Work chairs
10 Year Warranty

What is covered under this guarantee?
MARKUS, LÅNGFJÄLL, HATTEFJÄLL, ALEFJÄLL, JÄRVFJÄLLET, FLINTAN and FJÄLLBERGET
This warranty covers defects in material and workmanship on the following parts of the work chair:
• The structural frame
• Moving parts
Moving parts are components with moving functions or adjustable functions. The warranty covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.
What is not covered under this guarantee?
This warranty does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This warranty does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom. This warranty does not cover consequential or incidental damages.
Work chairs (PDF)