IKEA Family membership is required to be eligible for IKEA Family benefits. Your IKEA Family details must be presented at time of purchase to take advantage of member offers and benefits. Hereafter when referencing “scan your card” that refers to when the IKEA Family membership is shared with IKEA, through scanning a physical or digital IKEA Family card, or by entering the 19 digit membership number. IKEA Australia is a loyalty program that is now card-free. We strive to be environmentally conscious and no longer issue physical cards. Previously issued IKEA Family cards can still be used, but cannot be replaced.
IKEA Family member prices are applicable for all Australian residents. Member prices on products and meals will individually state their validity period.
All goods and services are advertised in good faith to be available at time of sale. However, unforeseen problems or unexpected demand may occasionally result in stock being unavailable. While great care has been taken to ensure accuracy of all prices and descriptions, IKEA reserves the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control. IKEA may change, cancel or suspend IKEA Family benefits at any time.
IKEA reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services. We request that members review the terms on a regular basis.
IKEA may suspend or close your IKEA Family membership account at our discretion if we suspect unauthorised use or abuse of our services. In order to retain good data quality and follow data privacy legislation, we may close your IKEA Family membership account and delete all your personal information in the event you have been inactive for a period of more than 3 years. To be considered active provide your membership when shopping with IKEA.
This offer is an ongoing promotion that runs on a quarterly basis with the following defined quarter periods: Quarter 1 – 1 January to 31 March Quarter 2 – 1 April to 30 June Quarter 3 – 1 July to 30 September Quarter 4 – 1 October to 31 December
‘$10 reward’ refers to a $10 voucher issued to an eligible member to redeem either instore or online within the following quarter. The voucher can only be redeemed once by the eligible member. This voucher cannot be used in conjunction with any other voucher.
The $10 reward will be issued quarterly to eligible members by email only (email at IKEA’s discretion) with a balance statement. This will be sent up to 10 business days after a quarter is completed. Members must be opted in to receiving email communications from IKEA Family and provide a valid email address to receive the $10 reward. Members can change their communication preferences by logging into their IKEA Family profile at http://www.ikea.com.au/login and selecting “communication preferences”.
‘Valid purchase’ refers to any purchases made within a defined quarter at an IKEA store within Australia; including IKEA Richmond, IKEA Springvale, IKEA Rhodes, IKEA Tempe, IKEA Marsden Park, IKEA Logan, IKEA North Lakes, IKEA Canberra, IKEA Perth, IKEA Adelaide and eCommerce purchases online (www.ikea.com.au). For all IKEA online transactions or store orders fulfilled from our fulfilment centres including CDC (Customer Distribution Centres) and CPU (Customer Parcel Unit), orders need to be completed and delivered or picked up by 11:59:59 PM AEST on the last day of each quarter to qualify for the $10 Reward. ‘Valid purchase’ refers to the following:
New IKEA Family members who sign up to the program after 1 April 2019 will be sent a $10 voucher to the email address provided at sign up.
Members are eligible to purchase special member priced products. To receive these discounts, you must present your IKEA Family membership at checkouts instore and online. Member priced products change regularly and promotional periods will vary.
Members are eligible to purchase special member priced meals instore at the restaurant, café, bistro or Swedish Food Market. To receive the member discounts, you must scan your IKEA Family card at checkouts instore. Member priced meals change regularly and promotional periods will vary.
To sign up for one of our many exclusive member workshops and events, ensure you have joined and registered a valid email address and mobile number. You’ll receive a confirmation email or SMS and reminder of the event. During our events, we check-in attendees, so make sure you have your IKEA Family membership ready to be presented.
10¢ is donated to charity every time you provide your IKEA Family membership when you purchase your products at IKEA instore or online. The maximum donation amount is $200,000 per annum. To find out about the cause(s) we are supporting visit our IKEA Family page at www.ikea.com.au/Family
For your convenience, IKEA stores your transaction history for up to 3 years for purchases made in our stores or via our website. Please note we can only store the transactions where you presented your membership details at purchase.
In the event that your IKEA Family membership is deleted by IKEA due to inactivity or you choose to unsubscribe, the digital record of your past purchases will be deleted and cannot be used as proof of purchase when returning products.
IKEA reserves the right for this service to be unavailable (including due to system failure or other database errors affecting the traceability of the digital record). Customers are responsible for maintaining adequate proof of purchase for all warranty and change of mind purposes. This service excludes purchases made in IKEA Restaurant and Cafe, IKEA Bistro, IKEA Swedish Food Market and unpaid Customer Orders.
Our standard 365 day returns policy is extended to three years for members from the date of purchase. This benefit is only eligible when you scan your IKEA Family membership with purchase enabling IKEA to record and trace the information.
The extended returns policy excludes any returns on mattresses.
Please refer to the Standard Returns Policy for more details.
The promotor is IKEA Pty Limited, Tempe NSW 2044. A.B.N. 84 006 270 757.
The $10 reward cannot be used in conjunction with any other special, discount, promotional offer or IKEA Family or IKEA BUSINESS member offers unless otherwise stated. If a claimant wishes to return one or more product(s) from their qualifying transaction for which they received the $10 reward, and as a result the purchase of product(s) to be returned would result in the qualifying transaction changing the eligible discount amount, the claimant may return the product(s) in accordance with the IKEA standard refund terms and conditions and consumer law, to receive a refund for the amount of the returned product(s) less the discount received.
The Promotor reserves the right to withdraw the Quarterly Rewards offer at any time during the offer period.
All claims will be subject to the Promotor’s validation and verification checks. Promotor’s decision is final and no correspondence will be entered into.
The Promotor shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in the offer, except for any liability which cannot be excluded by law.
© Inter IKEA Systems B.V. 2019