after sales

FAKTUM/METOD kitchen information

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Looking for information about our previous kitchen system FAKTUM? See below
Looking for a front in our current kitchen system METOD, that may be out of range? see below
FAKTUM and METOD cabinets
How do I know if I have a FAKTUM kitchen or a METOD kitchen?
If you’re not sure what type of IKEA kitchen you have you can tell by looking at the holes inside a cabinet: FAKTUM cabinets have a single row of holes along the edge and METOD cabinets have a double row. See the imageson the right hand side.
FAKTUM
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Need a part for your existing FAKTUM kitchen?
Although FAKTUM has now been discontinued we are offering a 2-year dedicated Aftersales service. This means that if you currently have a FAKTUM kitchen, you can still order some parts from our Aftersales product list until June 2016 (subject to availability). You can then visit your local store who can support, finalise and place your order. Please note, FAKTUM is not available to buy online nor available for ‘Take Home Today’.
Read about the FAKTUM guarantee (pdf)Contact IKEA
How do I make a FAKTUM guarantee claim?
All FAKTUM kitchens are sold with a guarantee. If you’d like to make a guarantee claim please have your receipt ready when you contact IKEA. If you know the article number of the product you want to make a claim on this will help us make the process even smoother. You can find FAKTUM article numbers either on your receipt or in the product lists to the right.
FAKTUM product lists
Use the pdfs below to browse FAKTUM products and find their article numbers (excluding delivery charges*).
* Delivery charges for FAKTUM orders:
Under 00 kgs €000, 00-00 kgs €000, Over 00 kgs €000
Please ask in store for more details.
METOD
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Need a front for your existing METOD kitchen?
At IKEA we continuously develop our product range to meet our customers’ needs and provide the best offer on the market. Therefore METOD has been designed with a modular approach allowing for individual solutions with better use of space and increased functionality for all the activities taking place in a kitchen and for kitchens of all sizes and shapes. However, fronts are continuously developed and over time new fronts will be launched and over time fronts will be discontinued.
Read about the FAKTUM guarantee (pdf)Contact IKEA
How do I make a METOD guarantee claim?
All METOD kitchens are sold with a guarantee. If you’d like to make a guarantee claim please have your receipt ready when you contact IKEA. If you know the article number of the product you want to make a claim on this will help us make the process even smoother. You can find METOD article numbers either on your receipt or in the product lists to the right.
METOD product lists
Use the pdf below to browse METOD products and find their article numbers (excluding delivery charges*).
A white opened kitchen drawer with folded white and light pink napkins. Cutlery in a white pitcher, and a stack of porcelain plates are visible below. Doors & fronts (PDF)
* Delivery charges for METOD orders:
Under 00 kgs €000, 00-00 kgs €000, Over 00 kgs €000
Please ask in store for more details.
How do I find out more about FAKTUM and METOD?
You’ll find more information about FAKTUM and METOD in our FAQ pdf. If you don’t find the answer to your question there, get in touch with us!
METOD/FAKTUM FAQ Contact IKEA
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