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About our products

Guarantees & warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.
Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Bathroom
10 year guarantee
GODMORGON
10 Year Guarantee
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture: GODMORGON furniture, GODMORGON legs, GODMORGON box with compartments, box with lid set of 5.
What is not covered under this guarantee?
The guarantee does not apply to TOLKEN and ALDERN counter tops.
10 year guarantee
Bathroom wash-basins and mixer taps
10 Year Guarantee
What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins (including water trap) and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, or cleaned with wrong cleaning methods, wrong cleaning products,or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly and replaced when worn out.
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Bedroom
25 year guarantee
Mattresses
25 Year Guarantee
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described below:
• Wooden frame and springs in wooden base sprung mattresses
• Springs in sprung mattresses
• Foam core in foam mattresses
• Latex core in latex mattresses
Products not covered under this guarantee:
All mattress pads. All slatted bed bases SULTAN LADE and JÖMNA mattresses. Children’s mattresses and sofa bed mattresses.
10 year guarantee
PAX/KOMPLEMENT
10 Year Guarantee
What is covered under this guarantee?
This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:
• Frames
• Hinged doors and hinges
• Dividers for frames, shelf inserts and sectioned shelves
• Sliding doors and sliding door mechanism
• KOMPLEMENT interior organisers
Products not covered under this guarantee
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
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Cooking
15 year guarantee
IKEA 365+ pots and pans
15 Year Guarantee
Valid for all pots & pans without non-stick coating. 5 Year Guarantee Valid for all pots & pans with non-stick coating.
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the above listed series. The guarantee covers:
• Stability of the base
• Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron, which we recommend should be washed by hand) • Non-stick properties on non-stick “pans”.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.
25 year guarantee
SENSUELL pots and pans
25 Year Guarantee
Valid for all pots and pans in SENSUELL series.
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in the above listed series. The guarantee covers:
• Stability of the base
• Washing in a domestic dishwasher.
What is covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a signifcant effect on function.
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Kitchen
25 year guarantee
METOD kitchen system
25 Year Guarantee
What is covered under this guarantee?
This guarantee applies to domestic kitchen use only. This guarantee covers all of the following parts of the METOD kitchen system:
• Cabinet frames
• Fronts
• Wall rail
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Plinths
• Legs
• UTRUSTA wire baskets
• Cover panels • Deco strips/mouldings
• Worktops except LILLTRÄSK
• Sinks except FYNDIG.
Products not covered under this guarantee:
• Knobs, handles
• LILLTRÄSK worktop
• ERSÄTTARE sliding-hinge for semi integrated dishwasher
• BEHJÄLPLIG sliding-hinge fully integrated dishwasher
• FÖRVARA drawers, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.
KNOXHULT kitchen system is not covered by this guarantee.
10 year guarantee
Kitchen mixer taps
10 Year Guarantee
What is covered under this guarantee?
The 10 year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship. This guarantee applies to domestic use only.
What is not covered under this guarantee?
This guarantee does not apply if the products have been used in a corrosive environment.
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10 year guarantee
Sofa
10 Year Guarantee
What is covered under this guarantee?
What is covered under this guarantee? This guarantee applies to domestic use only and includes defects in material and workmanship in frames, seat and back cushions in the following products:
EKTORP seating series, KARLSTAD seating, KIVIK seating series, KNISLINGE seating series, LANDSKRONA seating series, NOCKEBY seating series, STOCKHOLM seating series, STOCKSUND seating series, SÖDERHAMN seating series, TIDAFORS seating series, TIMSFORS seating series, KLIPPAN 2-seat sofas, KNOPPARP 2-seat sofa, EKENÄS armchair and footstool, POÄNG armchairs and footstool, EKERÖ armchair, GRÖNADAL rockingchair, NOLMYRA armchair, NORSBORG seating series, SKOGABY seating series, STRANDMON armchair, VALLENTUNA seating series, FÄRLÖV seating series, VIMLE seating series, VEDBO armchair.
Products not covered under this guarantee:
Fabric covers, leather covers, TULLSTA, JENNYLUND armchair, MUREN armchair, TIDAFORS sofa-bed, POÄNG cushions, POÄNG childrens armchair, VALLENTUNA seat module with bed.
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KITCHEN | KITCHEN | WORKSPACES AND OFFICE FURNITURE
Workspace and office furniture
10 year guarantee
BEKANT and GALANT desk and storage system
10 Year Guarantee
What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT desk series and GALANT storage system.
Products not covered under this guarantee?
The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:
• BEKANT desk top shelf
• BEKANT screens
10 year guarantee
MARKUS, VOLMAR
10 Year Guarantee
What is covered under this guarantee?
This guarantee covers defects in material and workmanship on the following components:
• The structural frame
• Moving parts.