Customer relations

Customer relations

Specialists in customer satisfaction

We offer the lowest price, ease of shopping, the ability to take your furniture home the same day and – last, but not least – helpful, friendly and knowledgeable co-workers when you need help.

Customer relations at IKEA includes many roles inside and outside IKEA stores, from the information desk and children’s play areas to checkouts, exchange areas, returns and contact centres.

Customer relations co-workers help people find answers and prevent problems. We want our customers to come back, and the best way to do this is to make each contact with IKEA a positive experience. Whether it is before, during or after a purchase, IKEA customers should find our support and services as good as our products. We want them to trust that there is always a satisfactory solution if a problem arises.

Typical roles in this work area
Easy buying
Managing service products
Easy and fast check out

Sustainable life
at home
Discover products that help you live more sustainably, whether it’s saving energy or sorting waste.
Sustainable life at home
It all started in Småland
Find out how a simple business idea turned into a worldwide organisation.
Our roots
The IKEA quiz
Take a moment to see whether you and the IKEA culture are a good fit.
The IKEA quiz


A coffee break, usually accompanied by a little sandwich or a nice sweet roll.

Jobs available

Is there a spot for you?