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CONSENT FORM FOR COLLECTION AND USE OF PERSONAL INFORMATION


1. Purpose of Processing Personal Information

1. Subscription and Management of Members

Confirm intent to subscribe as member; identify and certify identity; maintain and manage membership qualifications; prevent unauthorized use of service; restrict subscription by children under 14 years; various notices and notifications; measures to restrict use by members who breached terms of use; sanction acts that may interrupt the smooth operation of services and acts of unauthorized use of services; restrict subscription and number of subscriptions; confirm intent to withdraw as member


2. Provide Goods or Services

Provide services, etc. (e.g., home furnishing service, separate kitchen planning service) through web homepage, mobile homepage or application; provide troubleshooting relating to purchase, payment, delivery, assembly, exchange, return and other user related services such as member confirmation, etc.


3. Improve Services

Improve to make services through web homepage, mobile homepage or application (as defined under the terms and conditions of use) be provided in a method that is optimized for the user’s computer or other information and communications device; prepare statistics data relating to IKEA’s works such as service development and improvement


4. Customer Services

Confirm identity of complainant; confirm complaints; communicate and notify to confirm facts; notify results of customer services, Customer services or notification to confirm facts related to any services provided by IKEA such as delivery, assembly, etc., (Customer Satisfaction Survey)

5. Marketing Purpose

Only for those separately consented to the marketing purpose, (i) information related to services and other benefits provided by IKEA, (ii) newsletter provided by IKEA, (iii) notification of various events held by IKEA, (iv) various marketing held by IKEA to its customers (Optional)


6. IKEA Family (Applied when joining IKEA Family)

Confirm intent to subscribe as member; identify and certify identity; maintain and manage membership qualifications; prevent unauthorized use of service; restrict subscription by children under 14 years; various notices and notifications; measures to restrict use by members who breached terms of use; sanction acts that may interrupt the smooth operation of services and acts of unauthorized use of services; restrict subscription and number of subscriptions; confirm intent to withdraw as member

Provide troubleshooting relating to services such as IKEA Family registration, member confirmation, etc. and, membership service, discount, etc.

Improve to make services through IKEA Family (as defined under the terms and conditions of use) be provided in a method that is optimized for the user’s computer or other information and communications device; prepare statistics data relating to IKEA’s works such as service development and improvement

Only for those separately consented to the marketing purpose, information related to services and other benefits provided by IKEA, newsletter provided by IKEA, notification of various events held by IKEA, various marketing held by IKEA to its customer (Optional)

2. Categories of Personal Information Processed and Method of Collection

1. Member Subscription Information

  • Home page member subscription
    • Required: name (first name, surname), date of birth, mobile phone number, e-mail address, password
  • Mobile application member subscription
    • Required: name (first name, surname), date of birth, mobile phone number, e-mail address, password
    • Optional: profile image, activity history, geographic location information


2. Provide Goods or Services

  • Receiving, handling, responding to, resolving customer complaints or grievance
    • Required: name, address, telephone number, e-mail address, membership number, details of complaints or grievances, records and details of purchase and use, information concerning payment and delivery
  • Product delivery and service performance
    • Required: name, delivery (assembly) address (road name address), postal code (region), information concerning eligibility for delivery (presence of elevators or loading ramps, residence floor number, etc.), mobile phone number
    • Optional: IKEA Family membership number
  • Information generated during subscription and visit
    • IP address, MAC address, duplicate identification information (DI), connecting information (CI)
  • Payment information
    • Information collected for purchase and payment of goods/services, e.g., name of the card company, card number, purchase information, etc.
  • Information collected for newsletter, events, marketing information, delivery of prizes from events, etc.
    • Optional: Address, e-mail address, mobile phone number


3. IKEA Family (Applied when joining IKEA Family)

  • IKEA Family membership subscription
    • Required: name, date of birth, e-mail address, password, mobile phone number, address, country information, purchase information, membership number
    • Optional: Gender, marital status, existence of children living together, number of children living together, age group of children living together, existence of pet living together
    • IKEA collects personal information in the following method: Collection through homepage member subscription, use of service, events participation, tools collecting generated information; change of member information; telephone; inquiries at the customer center; application for membership subscription

3. Retention and Use Period of Personal Information

IKEA processes and retains personal information in accordance with the laws or within the period consented by the subject of personal information at the time of collection of such personal information.
The period of retention and use of personal information is as follows:

1. Principle:

IKEA in principle discards personal information of a member without delay upon his/her withdrawal as member or upon achievement of the purpose of collection and use of such personal information.

2. Long-term inactive member:

If a member that subscribed as member via the web homepage, mobile homepage or application does not log-in for one (1) year or longer, IKEA stores and manages such member’s personal information separately from personal information of other members, and IKEA does not use such personal information except in case there is a special provision under the relevant laws.

3. If provided by laws:

Notwithstanding the provisions of Paragraphs (i) and (ii), IKEA retains and uses personal information of members as provided by laws, as follows (even if not specified below, if the period of retention and use is stipulated in other laws, then IKEA complies with such laws)

  • Act on the Consumer Protection in Electronic Commerce, Etc.: Records regarding cancellation of contracts or orders, Records regarding payments or provision of goods (5 years), Record regarding customer complaints or dispute resolutions (3 years)
  • Protection of Communications Secrets Act: Log record data, communications confirmation data such as trace record of access location, etc. (3 months), Telecommunications confirmation data such as telecommunications date and time, commencement and end time of telecommunications, number of uses, etc. (12 months)

4. If consented by customers:

Until the end of the period consented by the customer