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Recruitment Process

At IKEA we believe that each and every one has something unique to offer. That’s why we have a special recruitment process to help us find the right people, and to help you find the right job.

When you find a position that interests you, we encourage you to apply. You will receive a response within 30 days. If the interest is mutual, an interview is the next step.

For some jobs, you might be asked to do a test that will assess your cognitive abilities, technical skills or behaviours. The process then moves to additional interviews, including one with your potential manager. We share results and feedback with you throughout the process.

A woman wearing sweats is sitting on a couch. There is a black cat curled up next to her. She is busy working on her laptop.
A woman wearing sweats is sitting on a couch. There is a black cat curled up next to her. She is busy working on her laptop.
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A man and a girl are sitting around a table. The man is working on his laptop while the girl is drawing pictures.

New virtual interview process due to COVID-19

IKEA is a values-driven company with a vision to create a better everyday life for the many people. As people are at the heart of our business, we are closely monitoring the COVID-19 pandemic to make sure our co-workers and candidates are as safe as possible in these challenging times.

Based on the current need for physical distancing, we have adapted our recruiting processes to be virtual until further notice. We are using either HireVue, Microsoft Teams or Skype for the video interviews. Based on which country you are interviewing in, as well as your step in the recruiting process, you may be asked to use one of the above platforms.

Please know, however, that we understand that not everyone feels comfortable or has the equipment necessary for a video interview. If this is the case, please reach out to your recruiter to request a phone interview instead.

A woman wearing a safety vest is sitting and working on a computer. She is smiling.

Types of interview

We offer two different video interview options. Your recruiter will let you know which one you should prepare for.

On-demand interviews

One-way interviews through HireVue, where you record yourself when answering pre-determined questions – all from the comfort of your home and at a time that suits you.

Live video interviews

Live video interviews are the same as a regular face-to-face interview, but online instead of in person. The hiring managers and the recruiters engage with you in real time via video. These interviews can be with you individually or in group settings together with other candidates, depending on the role you are being interviewed for. Your recruiter will let you know in advance who you will be interviewed with.

Before your interview

Prepare your platform

Prior to your interview, your recruiter will inform you which platform(s) will be used. Most interviews are held Microsoft Teams. If you are unable to install the needed app or access the platform, please reach out to your recruiter.

Test your set-up

Confirm that your webcam and microphone work properly. Test your internet connection to make sure you have a reliable connection. If you are using headphones, make sure they are connected and selected as the audio and microphone source before the interview begins.

Choose your device

Decide which device you feel most comfortable interviewing with (computer, tablet or phone). If tablet or phone, make sure you have downloaded the app prior to the interview.

Request alternative set-up

If you need an alternative set-up for your interview, please reach out to the recruiter.

A light-filled room features a workspace by a window. There are boxes, paintbrushes and plants on the windowsill.

Your interview set-up

Conduct your interview in a well-lit and quiet environment that is as free of any distractions as possible. Facing a window is a good way of making sure you are clearly visible in the camera.

With many of us working from home while taking care of our families, we understand that a quiet space can sometimes be challenging to find, for you as well as for the interviewers. Just know that we understand that families and pets may accidentally join from time to time, and there is no need to be stressed about it. The most important thing is that you are relaxed and yourself during the interview.

Switch your other devices to silent mode; however, if possible, have your phone handy in case your interviewer might be having technical difficulties or is trying to reach out via phone or email. Dress comfortably – use your discretion based on the role you are interviewing for.

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If you experience technical difficulties during your interview, close the app and try to re-join the interview.

If you are still unable to connect after following the above troubleshooting steps, email or call the recruiter immediately.


Does the virtual recruitment process apply to all roles?

Our interviews are currently being held virtually based on the COVID-19 pandemic. In countries where stores are open, candidates have the choice to interview virtually or live based on their preference. Your recruiter will let you know about the different options available.

Should I turn on my video for the interview, or should I just dial in via phone?

We strongly recommend that you turn your camera on for your interviews with the recruiter or hiring team. We understand that there are times when internet bandwidth is not optimal, which can create challenges in the interview process. When this happens, the video may need to be turned off.

Work areas

Administration & Support Services

You’re ready for anything. You keep track of things. You enjoy helping everyone do what they do better. Faster. With less fuss, fewer hitches and headaches. You plan the events and manage the guest lists. You thrive on being an administrative magician who keeps offices, processes and organisations running smoothly. Thank you!

Business & Consumer Insights & Analytics

You help IKEA people make better decisions. Getting big insights from big data. Analysing business and customers so people can make fact-based decisions. Knowing the trends before they’re trends. Developing a deep understanding of consumer behaviour and people’s lives at home. Then turning all that knowledge into a better everyday life for IKEA customers.

Business Development

You like finding innovative ways to improve every part of the IKEA value chain. Making IKEA accessible to more of the many people. You enjoy getting involved with a variety of projects, initiatives, touchpoints and processes to create long-term value. Helping IKEA grow. Transforming the IKEA business for the better.

Customer Relations

You’re naturally good with people. You anticipate what customers need and want in every contact with IKEA – in the store, on the phone, online and at home. You set up services, gather feedback and make things right. You build relationships. By doing what you do, customers find they have a friend in IKEA. Want to make some friends?

Design & Product Development

You develop products and solutions that make life better. You lead and connect people to transform design into real products for real people – from the factory floor to the customer. You’re guided and inspired by Democratic Design – the IKEA view on how to create sustainable products with beautiful design, good function, great quality and low price.