IKEA is recalling TROLIGTVIS travel mug due to non-compliance with IKEA requirements
15 January 2020
IKEA urges all customers who have a TROLIGTVIS travel mug marked “Made in India” to stop using it. Recent test reports show that the product may migrate levels of chemicals exceeding the prescribed limits.
Therefore, IKEA urges customers that have the travel mug to return the product to any IKEA store for a full refund.
TROLIGTVIS travel mug has been sold since July 2019. IKEA urges customers in possession of the travel mug with marking “Made in India” to return the product to any IKEA store for a full refund.
No proof of purchase, such as a receipt, is required.
For more information, please contact IKEA toll-free at 0120-151-870.
IKEA apologizes for any inconvenience this recall may cause.
Affected article sold in Japan
Article Name: TROLIGTVIS travel mug
Country of Manufacture： India
Article Number: 80443329 Pink, 60429188 Green, 30412448 Beige, 40429189 Blue
Price: 149 Yen
Stores: IKEA Tokyo-Bay, IKEA Kohoku, IKEA Shin Misato, IKEA Tachikawa, IKEA Kobe, IKEA Tsuruhama, IKEA Fukuoka Shingu, IKEA Sendai,IKEA Nagakute, and IKEA Online Store
Sales period: July,2019 – December 2019
Sold pieces: 8,522 pieces
IKEA Japan Customer Support Centre
Toll Free Number: 0120 -151- 870 (Service hours: 10:00-19:00)