IKEA recalls KVIBY chest of drawers for repair
29 September 2008, If you have bought a KVIBY chest of drawers with date stamp 0817 or earlier, we kindly ask you to contact Customer Services on a toll-free number; 0120-151-870 or the Exchanges and Returns Department at your local IKEA store for a full refund.
The date stamp appears on a label attached to the underside of the chest of drawers.
IKEA has received customer reports, where a glass drawer knob has broken either during assembly or in use, causing injury. The breakages are due to over tightening the screw fitting used to fix the drawer knob to the drawer front.
All KVIBY chest of drawers produced with date stamp 0818 (yyww) and onwards are supplied with the improved replacement fittings.
We do not compromise on product safety and therefore we recommend all customers concerned to replace the KVIBY fittings.
We apologise for any inconvenience this may cause.
For more information, please contact the Return counter or:
IKEA Japan customer support centre
Toll Free Number: 0120-151-870
Service hours: 10:00-19:00