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Customer service

Helping you help yourself

We offer convenient self-service options that you can use yourself. If you want to check the order status, cancel the order, check the stock, or forget something at the store, please check the pages below.

Manage your order

Change the delivery date / time and cancel the order.

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Stock check

How to check the stock of each store and online store

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Lost and found

Your lost items can be checked on iLost.

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Frequently Asked Questions

  • How to check your lost items differs if it is your personal belonging or purchased item.

    See details

  • Yes, you can cancel an order the page below.

    *Please understand that we cannot refund delivery fees once a delivery has been shipped. Depending on when you contact us, the cancellation procedure may have to take place after your products arrive.

    See details

  • You can apply for this service in the sales area or at the Delivery Counter.
    If you've already made your purchase or purchased at the online store, please check the steps.

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  • Yes, you can change your delivery date and time here.
    *If your delivery has already started, it is no longer possible to change your delivery date

    [How to cancel your order]
    1. Search the order you want to change
    2. Click the Manage my purchase and reschedule my delivery
    3. Select the new date and time and click the Confirm rebooking
    4. *You cannot select it if your delivery has already started
    5. A confirmation e-mail is sent to the email address you registered.

Do you still have questions?

Currently, the number of inquiries is increasing, and it is still very difficult to connect by phone or chat.

We also have frequently asked questions. Please take a look before making inquiries.

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