Safe click and collect shopping in IKEA Hyderabad!
What is Click and Collect?
We have introduced “Click and Collect” services for our customers. Using Click and Collect, you can order your favourite products online and collect them from the click and collect area in the store carpark. On reaching the designated area, you will receive clear instructions on how to collect your products., An IKEA co-worker will then bring your goods to you in the carpark.
The new Click and Collect service is chargeable for Rs. 200/- when you order online. T&Cs apply. This service is only applicable at the Hyderabad IKEA store.
Benefits of click and collect
• Shop and pick up your products as per your convenience
• Pay securely online with your preferred mode of payment
• Choose the collection slot that suits your needs the best, at your own pace
• Order and pick up same day
This is how it works:
On the website:
When shopping online select click and collect as an option, while checking out avail of this service. As soon as your order is ready for your selected timeslot, we will inform you by e-mail or SMS. In this e-mail, you will receive all the information related to your order. Make sure you arrive at the allotted time slot.
Before you visit the store to pick up your order
Ensure your vehicle is ready for the pick-up by making space for your products. Please carry your order confirmation, a pen, and official ID proof to collect your products.
When you are in the store
Wear your face mask/ face cover before you enter the IKEA store premises. Customers will be denied entry if they don’t carry a facemask or have a temperature. In order to keep a safe environment, we will conduct non-contact temperature checks at the entrance before a customer enter carpark area.
At the IKEA store, follow signage for Click & Collect to pick-up your order. A co-worker will meet up and give directions. The articles ordered should be picked up by the customer from the Collection Station in P1. Every customer gets three dedicated parking slots instead of one, to maintain social distancing norms. You will wait at the first parking slot.
Your order will be brought to you on a trolley and placed in the second parking slot. You will pick your order. Load it into your vehicle, check if all items are correct according to your order, and confirm receiving your items. Drive off and enjoy your new purchase.
If one or more of your ordered items becomes unavailable, we will notify you by email before your selected pick-up timeframe.
To make the most of our service, ensure you arrive within the chosen slot to collect your products. Slots will be available between 10 am – 5 pm on store operation days. In case you wish to change the time slot for collection or cancel the delivery, please write to us at least two hours prior to your allotted slot.
Store maintenance during click and collect service
All handling equipment such as customer trolleys, metal platforms, and vehicle interiors including trunkline, shuttle are sanitised pre/post-completion in delivery tour/route or after the customer has collected their products. We have high safety standards in place and we also follow WHO guidelines to ensure utmost safety at our warehouse.