On the 28th of October we were contacted by a number of people after they received an email that falsely claimed to originate from IKEA. We consider the e-mail to be attempted phishing. We take this very seriously and are investigating further.
We encourage our customers to never hand over sensitive data, such as payment details, or open the attachments of emails from sources that they can’t confirm as originating from us. If any member of the public believes they have received this email, then we would advise that they immediately delete it.
We are currently investigating this and evaluating potential actions needed. Anyone concerned can contact us on 0203 645 0010 for UK and 01 541 3302 for Ireland. We apologise for any inconvenience caused.