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BEKANT and GALANT desk series and storage system guarantee

Everyday life at home and work puts high demands on office furniture. The BEKANT desk series and GALANT storage system have been tested according to the highest standards for professional office use (EN 527 and ANSI/BIFMA X:5.5 for desks. EN14074, EN1730 and ANSI/BIFMA X:5.5 for conference tables. EN 14073 and ANSI/BIFMA x5.9 for storage) and meets our strict standards for quality and durability. For this reason, we are able to offer a 10-year guarantee against defects in materials, workmanship and function on all main parts in the BEKANT desk series and GALANT storage system.

Free 10 year guarantee

How long is this guarantee valid?
The guarantee for the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets remains in force for ten (10) years and is valid from the date of purchase or delivery date if later. The original purchase receipt, or email confirmation is required as proof of purchase.

What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets.

 

What products are not covered under this guarantee?
The following products are not covered under the guarantee:

  • BEKANT screens

 

What is not covered under this guarantee?
This guarantee does not apply to products in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom.

 

What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. Replaced parts become the property of IKEA. If the product is no longer sold by IKEA, IKEA will provide an appropriate replacement at its sole discretion. An appropriate replacement constitutes a product of the same type in the same price range as the original. If you prefer to upgrade to a product of a higher specification you may request this but IKEA will then charge you the difference between the price of the like-for-like replacement and the requested replacement product.

 

Care instructionsTighten the screws after two weeks of use, and make sure they stay tight by checking them a couple of times per year. For all surfaces: wipe clean with a cloth dampened with a mild detergent, then dry with a dry cloth.

General legal rights
This guarantee gives you specific legal rights and is provided to you in addition to the rights given to you by law. It does not in any way affect the rights given to you by law. Items excluded from this guarantee may still be covered by the rights given to you by law.

How to reach us if you need service
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.com