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How do I make a payment on the website?
Why do we need your card security code?
How can I be sure that shopping online with IKEA is secure?
Verified by VISA and Mastercard SecureCode (collectively known as 3D Secure)
How safe are my personal details and credit card information?
What if my card is declined?
IKEA will only decline a transaction on the advice of your issuing bank. It may be that you have insufficient funds in your account, that your card has been blocked because of unusual or suspicious activity, or that the details you have provided do not match those held by your issuing bank. In each case, you should contact your card issuer in the first instance to try to resolve the problem or use an alternative payment method.
Why does IKEA only refund to the same payment card?
It is a condition of the card schemes (VISA, Mastercard and Maestro) that all refunds must be processed onto the same card as the original payment was made in order to help reduce fraudulent activity on cards. IKEA must comply fully with all card scheme rules in order to be able to accept these card types.
We are only able to talk to the person who placed the order. If you wish for us to talk to someone else on your behalf regarding your order, for example a family member, then please contact us and we will add their details to your order.
IKEA Home Card
The IKEA Home card was a payment card previously offered by IKEA UK. Existing holders may still use their cards in UK stores. We do not accept payments with IKEA Home Card in Ireland.
Do you offer finance options or interest free credit?
Unfortunately we do not offer any finance or interest free credit options.
When am I entitled to claim a VAT refund and what do I need to do to obtain one?
If you are purchasing goods in an IKEA Store you are entitled to claim a VAT refund when you are either:
• Non EU resident
• Customer registered for VAT in the EU, other than the UK.
Non EU resident:
If you are exporting purchases outside the EU you may be entitled to a VAT refund. If you are shipping the goods as freight please request an IKEA ‘VAT refunds for export outside the EU’ notice. If you are taking the goods with you as on board luggage, you must request a ‘TaxFreeWorldwide’ receipt.
Customers registered for VAT in the EU, other than the UK:
If you are dispatching purchases back to an EU country where you are registered for VAT, please request either an IKEA ‘VAT refunds for overseas businesses elsewhere in the EU’, or for Irish customers, ‘VAT refunds for businesses in the Republic of Ireland’. Please note that refunds can only be made to the persons who originally purchased the goods and cannot be made to any UK residents. The notices will request evidence to qualify for a refund. IKEA must receive all necessary evidence within 3 months of the date of your purchase. If you are purchasing goods online via the IKEA website to be shipped directly abroad, then you may be able to claim back the VAT on the goods (VAT cannot be claimed for the delivery charges). You will receive a VAT receipt after placing your online order. This will be received in a separate email shortly after you receive your order confirmation email.
For more information visit http://www.revenue.ie/en/tax/vat/guide/exports.html.