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IKEA Business


How do I apply for a business account?

At present we do not have a Business Accounts facility here in the Republic of Ireland. 
 
Please contact us at ikeabusinessie.dublin@ikea.com for information on our Business Service and how it operates.
 

How do I shop with IKEA BUSINESS?

You can talk to an IKEA BUSINESS team member in the Ballymun store or a co-worker in our Carrickmines Order and Collection Point. You will find the IKEA BUSINESS team within the Workspace department of the Showroom in our Ballymun store.

If you would prefer not to shop in store you can use the expertise of our Business Team by emailing them at ikeabusinessie.dublin@ikea.com  

You can email them a shopping list which you can print or email yourself from our website in the shopping bag (under list for store visit) or complete our order form using the following link IKEA BUSINESS order form

Simply fill it out and forward to our Business Team at ikeabusinessie.dublin@ikea.com

Once the order is received our team will look at stock availability and send you a quotation and provisional delivery date (please allow 48 hours for a response).

Please check the details are correct, especially the delivery address and date and confirm acceptance of the quotation to our team. Once received and payment is made our team will arrange for delivery and will then confirm a delivery date to you.


Can I shop in store?

In IKEA Ballymun we have a dedicated business point within the Workspace department of the showroom where co-workers are there to assist you with any questions when shopping for your business. Please refer to our IKEA BUSINESS page for the most up to date information at www.IKEA.ie/business


Can I shop online?

Unfortunately at the present time you are not able to shop on line in the Republic of Ireland.


Is stock always available?

Whilst we try our hardest to carry the full range of products occasionally we are not able to offer the products straight way. This could be that the product has a supply issue where we are waiting for more to arrive from our manufacturer or it could be that we have discontinued the stock.

In all cases we will update you to the situation and try to offer you an alternative. Our lead time (when you can expect the order to arrive) aims to be 2-14 days or up to 21 days for bulk orders.  Again we will let you know when your order is processed. 


Special Delivery needs and restrictions?

You are responsible for ensuring you are available to accept delivery. If not there must be an adult available who is capable of receiving the delivery on your behalf, and you agree we can reply on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for. Please inform us as soon as possible if you are unable to accept delivery. We shall not be liable in respect of any delay in delivery where the delay is your fault.
 
On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/ incorrect products will be returned, replaced and delivered free of charge. This will not affect your legal rights to notify us within a reasonable time at a later date if you find a defect in your products. If you effuse to sign the delivery document, this will be taken as refusal to accept delivery.
 
Please ensure that you notify our team at the time of making an order of any special requirements you may have for our delivery drivers to be aware of,or any access issues eg- narrow doors, difficult stairs, number of stairs, state of site- ie is this a site where special clothing is required, upper floor delivery etc.
 

If the delivery is to a building/construction site please note that our delivery company will only deliver to the site entrance due to insurance legalities-for further information please contact our team at ikeabusinessie.dublin@ikea.com 


Can I order online and pick up at store?

At the current time we do not offer this service.

Can I track a delivery?

Our business team will advise you of your delivery day and an approx. time once we receive payment for your order. You will receive a telephone call from the driver one hour prior to delivery.


If a delivery doesn’t arrive what should I do?

Our delivery team will endeavour to work to schedule but if they are running late they will contact you to tell you. If you do not hear from them please contact our team at ikeabusinessie.dublin@ikea.com and our team will then source an update.


Can you arrange assembly?

We do work with third party assembly companies and we will be able to give you a contact in your area so please email us at ikeabusinessie.dublin@ikea.com and we will send you their details.


What if I want to return an order?

If you find that you have over ordered or have ordered the wrong item please email our team at ikeabusinessie.dublin@ikea.com and they will then advise you what the next and easiest stage would be. If you need to swap the item our team will advise the best way for this to be done and arrange this for you.  


What if I receive damaged products?

If you find that you are returning an item due to for example damaged packaging then please could you email our team at ikeabusinessie.dublin@ikea.com and we would also ask if possible that you take a photograph of the packaging so that we could then take this up with our delivery partners.  We would of course arrange an early collection of the item and delivery of the replacement.

If you prefer to return to your closest store please take your receipt with you so that they are able to refund and/or exchange your product


How do I obtain a refund?

If you have returned an order or part of an order our team will then set up for a refund for you, if you have had an order collected from you please retain any paperwork that you are given. Our refunds aim to be actioned within 2 weeks. 

Do I have a credit facility and how long is it?

We currently do not have IKEA BUSINESS Accounts and therefore do not offer a credit facility.