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Appliance claims

Before calling

We’re sorry if you have any issues with an appliance and we’d like to find a solution as quickly as possible.

In the first instance, please follow the steps below:


1.

In the instruction manual go to the trouble shooting section and follow the step-by-step self-help guide.

The instruction manual may also be available online
Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B)

Instructiuon manual

The instruction manual may also be available online

Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B).


2.

To verify the product is covered by an IKEA guarantee, please have the receipt to hand.


3.

Please ensure you know the article number (A), manufacturer number (B), and service number (C).

article number, manufacturer number, and service number

THE NUMBERS CAN BE FOUND HERE:

  • Dishwashers: On the right hand side of the front.
  • Espresso machines: Behind the water container.
  • Gas stoves: On its backside.
  • Hobs: On its underside.
  • Extractor hods: Behind the filter.
  • Fridges & freezers: On the inside of the frame.
  • Ovens: On its right hand side.
  • Warming drawers: On its right side when opened.
  • Washing machines: Inside the front.
  • Cooling boxes: Inside the top box.
  • Microwave ovens: On the left hand side.


MANUFACTURER NUMBERS:

  • Whirlpool: 18535
  • Electrolux: 21552

4.

Call Whirlpool: 016161777

Opening hours: 

  • Mon - Fri 09.00 - 21.00
  • Closed weekends


Call Electrolux: 014845915

Opening hours:

  • Mon - Fri 09.00 - 21.00
  • Closed weekends