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365 days to change your mind
No-nonsense return policy*
It's important to us that you're happy with your IKEA purchase. If you're not totally satisfied you can return it within 365 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.
If you purchased online and change your mind, provided you cancel your total order within 14 days of receiving it, we will also refund your delivery charge.
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
It is important to us that you love your new mattress. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and simply change it for another.
You may exchange your mattress once within 90 days if you don’t love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.
Please note that initially your new mattress can seem a bit too firm. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.
If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.
The “Try it at home for 90 days” return policy is valid on all new mattresses but does not apply to SULTAN bed bases, bed slats and mattress pads.
The terms & conditions of our 25 year guarantee and the care instructions can be found in our guarantee brochures.
This return policy and our guarantee do not affect your statutory rights.
If you purchased online and changed your mind, please click here to see our hassle free returns methods.
Cancellation or return of orders made online or via email
How to cancel your order*
If you would like to cancel your order, you just need to let us know that you have decided to cancel. To do this you can get in touch at IKEA.co.uk/contact with your Order Acknowledgement email to hand. Alternatively you can notify us by post to our Customer Support Centre, Kingston Park, Peterborough, PE2 9ET. You can do this either in writing or by using our cancel my order email form. Please include your order number and clearly specify which product(s) you wish to return.
How to return your items*
If you have already received your order, it needs to be returned to IKEA in full and in resalable condition before the refund is made. We also ask that you return the packaging wherever possible.
All products can be returned to any IKEA store or collection point in the UK. You will need to take a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the products.
You can return parcels for free and conveniently with CollectPlus. CollectPlus have over 6,500 parcel drop-off points, open 7 days a week until late. Simply visit www.collectplus.co.uk/ikea to find your nearest return location, enter a few details and you can print off your returns label. Once you have fixed your returns label to your parcel, it can be returned to any CollectPlus location for free. You can return parcels with dimensions 60x50x50cm and up to 10 kg using this service.
Alternatively you can arrange collection of cancelled online orders by contacting us within 14 days of your delivery, please have your order number and delivery receipt to hand. For all online purchases returned after 14 days of delivery, collections can be booked in store only for a charge unless the product is faulty or not as described.