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Terms and Conditions

GENERAL TERMS AND CONDITIONS

ABOUT THESE TERMS AND CONDITIONS

If you buy with us in store or shop online, these terms and conditions give you all the information you need. Terms and conditions for in-store purchases may vary depending on the store you visit. We have other important terms that we like you to read including our Privacy Policy and Returns Policy.

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at 500-600 Witan Gate House, Witan Gate West, Milton Keynes, Buckinghamshire, MK9 1SH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 020 3645 0000 or e-mail customer.service@ikea.com.

USING OUR WEBSITE AND SHOPPING WITH US ONLINE

These terms and conditions are specific when using our website and shopping with us online.

Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website the colours of products may vary depending on a few factors your display settings.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product availability
All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through IKEA Shop Online either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products
You can only purchase from IKEA Shop Online if you are aged 18 or over and a resident of the United Kingdom. You will need an active email address and a telephone number so that we can easily contact you.

All products sold through IKEA Shop Online are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.

Placing your order
Your order counts as an offer to purchase goods from us.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance
Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment
You can pay with all major credit and debit cards and IKEA Gift Card. We also accept PayPal for orders made online for delivery in the UK.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing
Unless otherwise stated all prices shown at IKEA Shop Online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

Online
Not all promotions that are offered by IKEA Shop Online will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

Pricing errors
If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

DELIVERY GENERAL TERMS

About these terms
If you have any further questions please visit our delivery pages for more information.

We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges
For more details of our delivery fees, please see our delivery information here.

Online delivery dates
For parcel deliveries you will automatically be allocated the earliest delivery date possible when placing your order. For all other deliveries you will be given the option to select a delivery date when placing your order.

We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the IKEA Customer Support Centre: contact us.

Changing the date of delivery
If you would like to change your delivery time or date, please contact the IKEA Customer Support Centre and they will advise if this is possible: contact us.

Our liability
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions
Unfortunately we are unable to deliver perishable products (including plants).

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.

Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However our delivery staff will take reasonable care when delivering the products.

Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information
When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items
If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this.  If you notice any damage to items following delivery, please notify IKEA Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

RETURNS AND CANCELLATION

You can return new and unused product(s) within 365 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

See more information about cancellation or return of orders online or via e-mail

  • Cancellation or return of orders made online or via e-mail

    Once you have placed your order you can cancel up until 14 days after the delivery date and we will provide a full refund.

    How to cancel
    If you would like to cancel your order, you just need to let us know that you have decided to cancel. To do this you can call us on 020 3645 0000 with your Order Acknowledgement email to hand. Alternatively you can notify us online here or by post to our Customer Service Support Centre. You can do this either in writing or by using our cancel my order email form. Please include your order number and clearly specify which product(s) you wish to return.

    Returning your items
    If you have already received your order, it needs to be returned to IKEA in full and in resalable condition before the refund is made. We also ask that you return the packaging wherever possible. You can arrange collection of cancelled online orders by contacting us. Please have your order number and delivery receipt to hand. We will then arrange for a collection. You can also return product(s) to any UK IKEA store (including Order and Collection Points). You will need to take a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the product(s).

    For all online purchases returned after 14 days you are responsible for the cost of returning the product(s) unless the product is faulty or not as described, in which case we will refund any reasonable costs you incur in returning it to us. If you are returning your product(s) because they are faulty or incorrect, no collection fee will be charged. We will make any refund due to you as soon as possible and within the following timelines:

    • If you have received the product(s) and we have agreed not to collect them from you, 14 days after the day on which we receive the product(s) back from you (or if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us; or
    • If you have not received the product(s) or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.
     

    If you decide to return products to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know by contacting us or alternatively you can speak to an IKEA Custome Support Centre advisor on 020 3645 0015.

    You agree to take reasonable care of the product(s) from the time that they are delivered to you until the time that they are returned.

    Collection of items
    Collection of the product(s) will only take place from the delivery address to which they were delivered and will be subject to the following:

    • You agree to provide IKEA Shop Online with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc) in order to help our representative prepare for the collection;
    • You agree to ensure that there is suitable access to the chosen collection location;
    • If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the product or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the product in spite of such concern but we will not be liable for any damage caused to your property or to the product as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the product);
    • You agree to give our representative all products which are being returned, including all component parts of such products and all related items or accessories (and if possible the original packaging) which are included in the price of the products being returned;
    • A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your products;
    • If you are not personally available to accept collection of the products you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

OUR LIABILITY

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through IKEA, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.

General terms relating to our relationship with you
If you would like more information about IKEA, or want to get in touch with us, please contact us or our Customer Support Centre on 020 3645 0000.

Waiver
If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

Privacy
Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the policy, available on our website here, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Disputes
In the event you have a complaint regarding a product or service purchased from IKEA, please contact us at customer.service@ikea.com.

In the unlikely event that our Customer Relations team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously 'The Retail Ombudsman'), which is a certified Alternative Dispute Resolution provider. IKEA is a member of RetailADR and follow their Scheme Rules, which means that we will be bound by their decision.

RetailADR, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
Email: enquiries@cdrl.org.uk – Web: www.retailadr.org.uk
Tel: 0203 540 8063

Alternatively, if your complaint is regarding products or services purchased from IKEA.com and you are not satisfied with the resolution we have provided,  the EU Online Dispute Resolution platform is available at http://ec.europa.eu/consumers/odr/.

Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.

Governing Law
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

SERVICES TERMS AND CONDITIONS

ASSEMBLY SERVICE TERMS AND CONDITIONS

Our professional independent assembly service partners will assemble your freestanding IKEA furniture products. This Service includes a 1 year workmanship guarantee and disposal of packaging in an environmentally friendly way.

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at 500-600 Witan Gate House, Witan Gate West, Milton Keynes, Buckinghamshire, MK9 1SH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 020 3645 0000 or e-mail customer.service@ikea.com.

Assembly service order payment and confirmation
You will be required to pay the assembly fee (including VAT) in store at the time of booking.

Where the assembly service is available
The assembly service is available within the mainland of the United Kingdom or Northern Ireland (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).

Important Information
Please ensure that:

  • the products which you wish to be assembled are in the room in which you require them prior to the arrival of our assembly service partner. Our assembly service partner is not permitted to move products to other rooms or lift products up staircases.
  • the assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.
 

Cancellation Policy
You may cancel your order for the Service by contacting our Customer Service Contact Centre at least 48 hours prior to your scheduled appointment. We will then confirm your cancellation in writing to you.  In the event that you have made payment in advance for a Service that has not been provided to you, we will refund those amounts to you.

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative timeslot or date.

Our liability
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy
Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the policy, available on our website here, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

IKEA KITCHEN INSTALLATION SERVICE TERMS AND CONDITIONS

Our fully co-ordinated installation service includes a pre-installation visit to ensure measurement and order accuracy and comes with a 5 year workmanship guarantee, you can feel confident that your kitchen will be installed to the highest industry standard.

The Service is only available on installations of more than 5 cabinets and are not available for partial fits or the sole installation of worktops, appliances or sinks.

About these Terms and Conditions
These terms and conditions govern the kitchen installation service (the “Service”) we provide to you.

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at 500-600 Witan Gate House, Witan Gate West, Milton Keynes, Buckinghamshire, MK9 1SH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA, Customer Support Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 020 3645 0000 or e-mail customer.service@ikea.com.

Installation service order payment and confirmation
Upon full payment to us for the cost of the kitchen products and installation (including quartz worktops where applicable), as detailed in our quotation and installation estimate, we will activate your order and provide you with a provisional date that your kitchen products will be ready. We will then liaise with you and the installer to agree a mutually convenient delivery and installation date.

Where the installation service is available
The Service is available within the mainland of the United Kingdom or Northern Ireland (excluding Channel Islands, Isle of Man, Isle of Wight and Scottish Islands).

Important information
We will need certain information from you in order to provide the Services; for example, your choice of IKEA kitchen, the type of property, any specific requirements or special conditions (e.g. listed building status etc). If any of the information requested, or you provide us with is incomplete or incorrect, we may make a reasonable additional charge to cover any extra work that is required.

Our installers will need access to the area where the work is to be carried out to provide the Service.

In the event of incorrect/incomplete information, or adequate access is not provided, we may have no alternative than to suspend the provision of the Service and we will not be responsible for any consequences as a result.

Please ensure that the installation service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.

Please note that any additional works that are agreed between you and the installation service provider (where the works fall outside of your agreed order) will form a separate contract between you and that installation service provider. Any payments for these additional works are paid directly to that installation service provider. We have no responsibility for that contract or additional works completed.

Cancellation Policy
You may cancel an order for the Service by contacting us no later than 72 hours before the date on which we agreed to start the installation. We will then confirm your cancellation in writing to you.  In the event that you have made payment in advance for Services that have not been provided to you, we will refund those amounts to you.

Please note that if you cancel an order for the Service before the installation appointment date and we have already started work on your order by that time, the costs that we reasonably incurred will be deducted from any refund that is due to you.

Once the Service has begun, you may only cancel the order for the Service by giving us notice if:

  • we break this contract in any material way and do not correct or fix the situation within a reasonable time of you asking us to in writing;
  • we go into liquidation or a receiver or an administrator is appointed over our assets; or
  • you are affected by an event outside your reasonable control (an event outside reasonable control means any act or event beyond reasonable control including strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).
 

In the event of any unforeseen circumstances, outside our reasonable control (such as vehicle breakdown, traffic accident, major traffic delays or severe weather) or the key personnel or key materials necessary to provide the Service is unavailable, we may have to cancel or rearrange your order for the Service. We will promptly contact you if this happens. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you whether or not we have started work on your order.

Our liability
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy
Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the policy, available on our website here, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.

IKEA REMOVAL AND RECYCLING SERVICE TERMS AND CONDITIONS

The IKEA Removal and Recycling service is available on in store purchases of an equivalent new IKEA product: beds; mattresses; sofas and white goods. Once collected the item will be given to a local charity partner who will give your item a second life with someone in need or, if this is not possible, disassemble & recycle it in an environmentally responsible way.

Please note this service is additional and separate to our Delivery service and you can find the terms and conditions for the Delivery service here.

About these Terms and Conditions
These terms and conditions govern the Removal and Recycling service (the “Service”).

The formal stuff: IKEA Limited is a company registered in England and Wales with its registered office at 500-600 Witan Gate House, Witan Gate West, Milton Keynes, Buckinghamshire, MK9 1SH. Our VAT number is 527773320. We are licensed to sell under the IKEA brand name by Inter IKEA Systems B.V., a company registered in the Netherlands.

These terms and conditions may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions please contact us at IKEA, Customer Service Contact Centre, Kingston Park, Peterborough, PE2 9ET, United Kingdom, via telephone on 020 3645 0000 or e-mail customer.service@ikea.com.

When this service is available
This service is only available:

  • when booked together with our Delivery Service in an IKEA store for the delivery of your order of equivalent IKEA products to your home. It is not available for online orders or orders that are delivered via our central distribution centre. The collection will take place at the same time as delivery of your new items.
  • in conjunction with the purchase of bed frames, mattresses, sofas and appliances (cooker, dishwasher, washing machine, microwave, oven, fridge, fridge-freezer, tumble dryer, extractor hoods.)
  • for collection of similar products to those delivered. The charge is per unit. For example, a 3-piece suite is counted as three units.
 

Industrial sized and large appliances (including but not limited to food display units, American style fridge freezers, large chest style freezers and range cookers) are excluded from this service and will not be collected.

Important information
Beds and sofas should be disassembled and the parts secured for rebuilding by the service partner for reuse.

All mattresses and sofas must be packed by you in the bag provided in the IKEA store by you prior to the arrival of the service partner.

You must ensure that gas cookers are disconnected by an appropriately qualified person before collection.

Washing machines must be disconnected and emptied of water prior to collection. Appliances must be clean and empty when collected. Fridges and freezers should be emptied of food stuffs, defrosted and disconnected from all mains prior to collection.

The charge is per unit. For example, a 3-piece suite is counted as three units. Industrial sized and large appliances (including but not limited to food display units, American style fridge freezers, large chest style freezers and range cookers) are excluded from this service and will not be collected.

You must ensure that the goods for collection are generally clean and dry. Goods that have been exposed to the elements, for example left in the garden, will not be collected.

All items should be safe for transport and not pose any risk to the collection company. Our service partners have the discretion to refuse the collection of anything that they (in their sole discretion) deem to be unsafe for collection/transport.

Please ensure suitable and sufficient access to remove the items. Windows and doors will not be removed to collect any items.

Our service partners will carry out a risk assessment before moving any items and will assess the health and safety risks on a case by case basis. Our service partners will not move any items where they consider that to do so would constitute a safety risk.

All fragile items which could be damaged during the collection, such as lights, vases, pictures etc. should be moved.

If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable.

We will not accept responsibility for any damage to the interior or exterior of your property or to any other items when removing the product to the extent that such damage is your fault or you have failed to move such items to facilitate the removal.

If our service partners reasonably consider that collection of the item is likely to cause damage to your property, they will inform you and record their concern on the delivery document. You may allow our service partners to continue to collect the goods but we will not be liable for any damage caused to the goods or your property as a consequence of attempts to collect the product on your instructions.

We will only provide this Service for domestic and private use.  You agree not to use this Service for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.

Our liability
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Your consumer rights
These terms are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described. For more information contact your local Citizens Advice Bureau www.citizensadvice.org.uk.

Privacy
Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by IKEA. Please read the policy, available on our website here, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 1988 and any future amendments or subsequent legislation, IKEA Limited is the “Data Controller”.

Governing law
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.