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Prepare for your visit

It’s great that you’re making plans to visit us at IKEA!

We’re happy to let you know that all our UK stores are now open and are looking forward to supporting you with those ever-changing needs at home. ​

Just as it has been since the start of the Coronavirus outbreak, our number one priority continues to be the safety of our co-workers and customers. So rest assured, our extensive safety measures will be in operation across all our stores and services. Find out more about our Coronavirus (COVID-19) Information.

Here you’ll find information about features and facilities at our stores so your visit can be planned with confidence. Accessibility, diversity and inclusion are embedded in our culture, with our teams always ready to give a warm welcome for everyone.

Family friendly store & parking

For many a trip to IKEA is a fun day out for the whole family. We take pride in ensuring there are features and facilities available that families need and with something for everyone to enjoy.
All our IKEA stores have free parking*, which includes Disabled and Parent & Baby parking bays.

*Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton, IKEA Coventry and IKEA Greenwich stores.
All our stores in the UK are also equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30-minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.


Småland (crèche)

For now, and in-line with Government guidance, all our play areas including Småland will remain closed for now.


Family friendly toilets / baby care rooms

Each store offers family friendly toilets located in all toilet areas as well as nursing and changing facilities.

  • Each store offers family friendly toilets located in all toilet areas as well as nursing and changing facilities. These contain step stools and toilet seat boosters in each family toilet cubicle.

    There are nappy vending machines and pull down changing tables in both male and female toilets, with separate changing facilities available.

    We are also proud to offer accessible places to change in many of our stores.

    Store availability

    We offer enhanced places to change children and adults in 15 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.

    Registered Changing Places are located in the following stores (>12sqm)

    • Belfast
    • Bristol
    • Cardiff
    • Coventry
    • Edinburgh
    • Exeter
    • Gateshead
    • Milton Keynes
    • Sheffield
    • Lakeside
    • Tottenham

    Places to change are located in the following stores (<12sqm)

    • Leeds
    • Reading
    • Southampton
    • Wembley

    Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.

    Baby care rooms

    All our stores offer nursing and changing facilities. These rooms are generally located in the main toilet blocks at the entrance area of each store, they are lockable and large enough to store your pram or pushchair.


Baby feeding area

At IKEA, we invite mothers to breastfeed where they wish.
We also have a nursing area within the restaurant that offers a calm and private environment if preferred.


Assisted car loading

Due to COVID-19, we have extensive safety measures across our stores and as a result, we are currently unable to offer assisted car loading at this time. If you require assistance to load your vehicle then please arrange for someone to shop with you. Alternatively, delivery can be arranged in store. We remain committed to support all of our customers and will work with our accessibility partners to find a viable solution for the future.


Shopping bags & trolleys

We have shopping bags for picking up smaller items that are available whilst exploring our show room and trolleys in both our Market Hall and Self-Serve areas for your bigger shopping items, which are available at the entrances.

All family, wheelchair and disabled specific need trolleys are available at the main entrance of our stores.


Free wifi

Our free WiFi is available all over the store and we are proud to be members of the Friendly WiFi scheme.

  • To connect for the first time:

    1. Switch on the Wi-Fi on your device and select 'IKEA Wi-Fi'
    2. Register with your IKEA FAMILY card or email address.
    3. Accept the terms and conditions, and start browsing!

    To re-connect the next time you visit:

    1. Switch on the Wi-Fi and your device should recognize the 'IKEA Wi-Fi' and connect automatically.
    2. Open your browser to accept the terms and conditions and you are back online!

    The Friendly WiFi symbol is designed to help children, young people and adults navigate their way through the high street and when they are making choices on days out and holidays, giving the option to use a 'Friendly WiFi' venue to ensure that the public WiFi that they are accessing is filtered and safe. It can be confusing for young people and children to understand what symbols mean, hence why the accreditation service has been launched to create one symbol which is easily recognised and gives the confidence that the WiFi is filtered and independently accredited. IKEA are proud to be members of the scheme and ensure their customers are safe whilst online in any IKEA store.


Accessibility

At IKEA, accessibility, diversity and inclusion are embedded in our vision to create a better every day life for the many people. That's why we are committed to being as accessible as possible, so that everyone has a wonderful shopping experience whenever, wherever and however they choose to shop.

Accessible store

To suppport your visit we offer a number of manual wheelchairs, accessible parking spaces and wide aisles in store. Our pay points are also fully equipped with detachable chip & pin pads with easy release for those with mobility issues.

  • Loan wheelchairs

    To support your visit we offer a number of manual wheelchairs inside each store entrance area, with a simple sign out process in place.

    We have a limited number of mobility scooters available in our Nottingham and Lakeside stores.

    Accessible parking spaces

    All IKEA stores have free parking*, which includes Disabled and Parent & Baby parking bays. All our stores in the UK are equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30-minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.

    *Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton, IKEA Coventry and IKEA Greenwich stores.

    Flat surfaces & wide aisles

    Accessibility is really important, that’s why we’ve designed our stores with standard aisle widths, allowing for easy navigation and easy access to all products and shopping tools at all times.

    Detachable chip & pin pads

    Our pay points are fully equipped with easy release for those with mobility issues.

    Assisted car loading​

    Our number one priority continues to be the safety of our co-workers and customers. Due to COVID-19, we have extensive safety measures across our stores and as a result, we are currently unable to offer assisted car loading at this time. If you require assistance to load your vehicle then please arrange for someone to shop with you. Alternatively, delivery can be arranged in store. We remain committed to support all of our customers and will work with our accessibility partners to find a viable solution for the future.​​


Accessible toilets / changing facilities

We offer enhanced places to change children and adults in 14 of our stores.

  • Store availability

    We offer enhanced places to change children and adults in 14 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.

    Registered Changing Places are located in the following stores (>12sqm)

    • Belfast
    • Bristol
    • Cardiff
    • Coventry
    • Edinburgh
    • Exeter
    • Milton Keynes
    • Sheffield
    • Lakeside
    • Tottenham

    Places to change are located in the following stores (<12sqm)

    • Leeds
    • Reading
    • Southampton
    • Wembley

    Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.


Assisted shopping

For visitors with specific needs we offer a range of services, including assisted shopping.

This can range from support in getting around the store, help with picking items in our Self-Serve warehouse to loading/unloading goods from your vehicle.

To book, please contact us prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.


Service animals and rest points

All service animals are welcome in our stores. Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.


Hearing loops

We have hearing loops in numerous locations throughout each store. These are indicated by signage and can be accessed by switching to the T setting or hearing loop programme on your hearing aid.


Electric vehicle charging


At IKEA, we believe in having a positive impact on people and planet, therefore when visiting our store we encourage our customers to travel via sustainable modes of transport.

Our service partner Ecotricity provide an Electric Vehicle Charging service at our IKEA stores, at which they charge a small fee for a rapid charge.

For more information visit Ecotricity here


AccessAble gives you the information and detail you will need to ensure that visiting IKEA is going to be accessible for you.


Food and drink you can trust

Whilst all our UK stores are now open, some of our Restaurants will remain closed until we’re able to open them again.

All of our Swedish Food Markets and Bistros are open.​

We look forward to seeing you in store soon!