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Prepare for your visit

It’s great that you’re making plans to visit us at IKEA! 

We’re happy to let you know that all our UK stores are now open and are looking forward to supporting you with those ever-changing needs at home.     ​

Help us keep our co-workers and customers safe by following our safety measures in our stores. Find out more about our Coronavirus (COVID-19) Information.

Here you’ll find information about features and facilities at our stores so your visit can be planned with confidence. Accessibility, diversity and inclusion are embedded in our culture, with our teams always ready to give a warm welcome for everyone.

Family friendly store & parking

For many a trip to IKEA is a fun day out for the whole family. We take pride in ensuring there are features and facilities available that families need and with something for everyone to enjoy.
All our IKEA stores have free parking*, which includes Disabled and Parent & Baby parking bays.

*Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton and IKEA Greenwich stores. Free parking is not available at IKEA Hammersmith as it is run by Livat shopping centre and is pay hourly.
All our stores in the UK are also equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30-minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.


Småland (crèche)

For now, and in-line with Government guidance, all our play areas including Småland will remain closed for now.


Family friendly toilets / baby care rooms

Each store offers family friendly toilets located in all toilet areas as well as nursing and changing facilities. These contain step stools and toilet seat boosters in each family toilet cubicle.

There are nappy vending machines and pull down changing tables in both male and female toilets, with separate changing facilities available.

We are also proud to offer accessible places to change in many of our stores.

  • Store availability

    We offer enhanced places to change children and adults in 15 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.

    Registered Changing Places are located in the following stores (>12sqm)

    • Belfast
    • Bristol
    • Cardiff
    • Coventry
    • Edinburgh
    • Exeter
    • Gateshead
    • Milton Keynes
    • Sheffield
    • Lakeside
    • Tottenham

    Places to change are located in the following stores (<12sqm)

    • Leeds
    • Reading
    • Southampton
    • Wembley

    Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.

    Baby care rooms

    All our stores offer nursing and changing facilities. These rooms are generally located in the main toilet blocks at the entrance area of each store, they are lockable and large enough to store your pram or pushchair.


Baby feeding area

At IKEA, we invite mothers to breastfeed where they wish.
We also have a nursing area within the restaurant that offers a calm and private environment if preferred.


Assisted car loading

We are more than happy to assist you in the loading/unloading of goods to and from your vehicle.


Shopping bags & trolleys

We have shopping bags for picking up smaller items that are available whilst exploring our show room and trolleys in both our Market Hall and Self-Serve areas for your bigger shopping items, which are available at the entrances.

All family, wheelchair and disabled specific need trolleys are available at the main entrance of our stores.


Free wifi

Our free WiFi is available all over the store and we are proud to be members of the Friendly WiFi scheme.

  • To connect for the first time:

    1. Switch on the Wi-Fi on your device and select 'IKEA Wi-Fi'
    2. Register with your IKEA FAMILY card or email address.
    3. Accept the terms and conditions, and start browsing!

    To re-connect the next time you visit:

    1. Switch on the Wi-Fi and your device should recognize the 'IKEA Wi-Fi' and connect automatically.
    2. Open your browser to accept the terms and conditions and you are back online!

    The Friendly WiFi symbol is designed to help children, young people and adults navigate their way through the high street and when they are making choices on days out and holidays, giving the option to use a 'Friendly WiFi' venue to ensure that the public WiFi that they are accessing is filtered and safe. It can be confusing for young people and children to understand what symbols mean, hence why the accreditation service has been launched to create one symbol which is easily recognised and gives the confidence that the WiFi is filtered and independently accredited.  IKEA are proud to be members of the scheme and ensure their customers are safe whilst online in any IKEA store.


Accessibility

At IKEA, accessibility, diversity and inclusion are embedded in our vision to create a better every day life for the many people. That's why we are committed to being as accessible as possible, so that everyone has a wonderful shopping experience whenever, wherever and however they choose to shop.

Accessible store

To support your visit we offer a number of manual wheelchairs*, accessible parking spaces and wide aisles in store. Our pay points are also fully equipped with detachable chip & pin pads with easy release for those with mobility issues.

*Unfortunately currently there are no manual wheelchairs available in IKEA Wembley store. We are already working on this issue and will resolve it as soon as possible.

  • Loan wheelchairs

    To support your visit we offer a number of manual wheelchairs inside each store entrance area, with a simple sign out process in place.

    We have a limited number of mobility scooters available in our Nottingham and Lakeside stores.

    Accessible parking spaces

    All IKEA stores have free parking*, which includes Disabled and Parent & Baby parking bays. All our stores in the UK are equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30-minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.

    *Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton, IKEA Coventry and IKEA Greenwich stores.

    Flat surfaces & wide aisles

    Accessibility is really important, that’s why we’ve designed our stores with standard aisle widths, allowing for easy navigation and easy access to all products and shopping tools at all times.

    Detachable chip & pin pads

    Our pay points are fully equipped with easy release for those with mobility issues.

    Assisted car loading​

    We are more than happy to assist you in the loading/unloading of goods to and from your vehicle.


Accessible toilets / changing facilities

We offer enhanced places to change children and adults in 14 of our stores.

  • Store availability

    We offer enhanced places to change children and adults in 14 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.

    Registered Changing Places are located in the following stores (>12sqm)

    • Belfast
    • Bristol
    • Cardiff
    • Coventry
    • Edinburgh
    • Exeter
    • Milton Keynes
    • Sheffield
    • Lakeside
    • Tottenham

    Places to change are located in the following stores (<12sqm)

    • Leeds
    • Reading
    • Southampton
    • Wembley

    Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.


Assisted shopping

For visitors with specific needs, we offer a range of services, including assisted shopping.

This can range from support in getting around the store, help with picking items in our Self-Serve warehouse to loading/unloading goods from your vehicle.

To book, please contact us prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.


Service animals and rest points

All service animals are welcome in our stores. Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.


Hearing loops

We have hearing loops in numerous locations throughout each store. These are indicated by signage and can be accessed by switching to the T setting or hearing loop programme on your hearing aid.


Electric vehicle charging


At IKEA, we believe in having a positive impact on people and planet, therefore when visiting our store we encourage our customers to travel via sustainable modes of transport.

Our service partner Ecotricity provide an Electric Vehicle Charging service at our IKEA stores, at which they charge a small fee for a rapid charge.

 

For more information visit Ecotricity here 

 

 


AccessAble gives you the information and detail you will need to ensure that visiting IKEA is going to be accessible for you.


Food and drink you can trust

All our UK stores are now open, this includes our Restaurants, Swedish Food Markets and Bistros. However, we’re currently unable to provide up-to-the minute information on our IKEA Food operating times. Sorry for the inconvenience this may cause.

We look forward to seeing you in store soon!