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How to spot a phishing scam

We care about you and your personal data. So, to help keep you safe and your emails secure, here’s how to spot a phishing scam, and how to handle it. 

1: Don’t trust the display name or ‘from’ email address

Even if the email features ‘IKEA’ in the display name, it might not be an authentic email from us.


To: <you@yourdomian.com>   

From: IKEA <IKEA@phishingdomain.com(IKEA is a display name) 

Subject: Win £500 vouchers

So, to be safe, don’t rely on the display name. Double check it against the full ‘from’ email address. If that looks suspicious, don’t open it.  

2: Look but don’t click

Hover your mouse over any links in the body of the email. If the link address looks unusual, don’t click on it. 

3: Check for typos

Phishing emails tend to be spelt strangely. At IKEA, we work hard to avoid spelling mistakes or poor grammar, so our emails shouldn’t have any typos. 

4: Don’t give up personal information 

We’ll never ask for personal details via email. So keep them to yourself. 

5: Watch out for threatening subject lines

Trying to make you feel afraid is a common phishing tactic. For instance, any subject lines that claim: “your account has been suspended” or “an unauthorized login attempt” are usually scams. 

6: Check the footer

We’ll always give you the address of our registered office. Lack of information about who the email is from, or how you can contact a company may point to a scam.

7: Don’t believe everything you see

Phishers are good at what they do. They’ll often use convincing brand logos, language, and what seems to be a valid email address. Be skeptical when it comes to your emails – if it looks remotely suspicious, don’t open it. 

8. Report anything suspicious

If you think an email you’ve received is odd, or you want to check that any offers, vouchers or messages are legitimate, let us know