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SENIOR cookware guarantee
Everyday life at home puts high demands on our range of cookware products. Our range of SENIOR cookware is rigorously tested to comply with our strict standards for quality, safety and durability as well as with the highest standards for domestic use. We therefore guarantee that SENIOR cookware will last for 25 years of normal domestic use, provided that our care instructions are followed.
How long is the guarantee valid?
The guarantee for SENIOR cookware products remains in force for twenty five (25) years and is valid from the date of purchase. Provided that our care instructions are followed, we guarantee that our range of SENIOR cookware products will last for 25 years, subject to normal everyday domestic use (cooking and washing once a day). The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products.
The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities.
The guarantee is also valid if you wash your cookware by hand.
SENIOR casserole with lid 5 l, cast iron
SENIOR casserole with lid 3 l, cast iron
SENIOR frying pan Ø28 cm, cast iron
SENIOR fondue set, cast iron
Products not covered under this guarantee
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on functionality.
This guarantee does not apply to products that have been stored, incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment.
This guarantee does not cover consequential or incidental damage.
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
Cookware made of cast iron should always be washed by hand. Clean the cookware after use by washing by hand in water using a brush. If you wash the pan while it is still warm it will be easier to clean. Wipe dry carefully after cleaning.
Do not expose the pan to great changes in temperature, e.g. by taking it directly from the fridge and putting it on the hob.
The pan or the enamel coating can crack if it bumps against or is dropped on to a hard surface.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.com.