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Top Questions


How do I check stock availability?

You can check stock availability on each product’s page by selecting the store you plan to visit. If the product is not available, you can leave a mobile number or email address and we will notify you when more stock arrives.


If you are placing an online order, simply add your chosen items to your shopping bag and enter your postcode to calculate the delivery date and cost. If any articles are not available for online purchase, you will be notified at this stage.


Do you deliver?

Yes, we deliver. You can either place your order directly in the store at the home delivery desk, or you may purchase online to have products delivered directly to you in a few days.
 

If you arrange our home delivery service in store, the delivery will normally take place the following day. 

For online deliveries, there are two delivery methods. We aim to deliver your order within 14 days, depending on stock availability and where you live. 
 
Smaller deliveries are fulfilled by Parcelforce Monday-Saturday at a cost of £3.95 or £9.95 depending on the size of your order.
 
Larger deliveries are fulfilled by our approved suppliers Monday-Sunday depending on your postcode, at a cost of £35. This is for larger orders or any product that we deem unsuitable for parcel delivery.

Can I return items?

If you’re not totally satisfied you can return products within 365 days of purchase. Please note:

•Refunds will always be made back to the original method of purchase.

•Mattresses can only be returned if the packaging is still on and unopened (this applies to online ordering as well*). We do understand that you may need to try a mattress first, so you may exchange it once within the first 90 days under our Love it or exchange it offer.

•You can return any items that have been assembled, as long as you have the original receipt and the item is in a re-saleable condition.

We have several different ways you can return products to us. For full details please view our Return Policy

*Under the Consumer Contracts Regulation items cannot be returned which are unsuitable for return due to hygiene reasons after being unsealed. 


Can I order online and collect from a store?

We have introduced a Click & Collect service in all our Order and Collection Point locations and selected stores*. It is not currently possible to reserve items in our other stores, however we hope to extend this service soon.

To use this service, simply select the ‘Collect from Store OR Order and Collection Point’ option in your shopping bag. Please note that you must be logged out/checking out as a guest to use this service.

*Currently available in IKEA Croydon, IKEA Belfast and IKEA Nottingham.


Can I track my delivery?

Your order confirmation will confirm the type of delivery you are expecting. You can track your order in the following ways:

Smaller delivery: Parcelforce will contact you, usually the day before delivery, with information on how to track your order. Please note, we are unable to view any additional information from what is shown on the Parcelforce tracking site.

Larger delivery: You should receive a text message on the morning of your delivery which will include a tracking link to our live map site where you can follow the progress of our delivery team. 

If you have purchased online you will be able to use our order tracker to check the latest status of your order. You will need your order number, post code and the email address you gave when the order was placed.