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Payment

  • Yes, we offer interest-free credit (0% APR Representative) from £99 to £15,000 when you shop in-store or at one of our order and collection point, when you shop online or through our online planning appointments.​ Our Interest-free credit is available over different time periods, depending on how much you borrow:​​

    Amount                                      Duration

    Between £99​ - £299                   3 months
    Between £300 - £599                 3 or 6 months
    Between £600​ - £1,199              3, 6 or 10 months
    Between £1,200 - £2,999​           6, 10 or 24 months 
    Between £3,000​ - £4,999           10, 24 or 36 months
    From £5,000​ and above             24, 36 or 48 months

    Up to a maximum limit of £15,000 depending on what term you choose.​​

    You can apply for finance on all IKEA products (except IKEA Food) and also include your delivery/collection  or kitchen installation. ​

  • Paying at an IKEA store

    We accept all major credit cards, mobile payments like Apple Pay or Google Pay, and cash for instant payments in our stores. But we know that sometimes, you need help bringing your dreams to life. That’s why we offer financial services and value cards, such as the IKEA for business payment card, IKEA Home card and IKEA Gift cards, which you can use when shopping in store. ​​We also accept One4all gift cards.

    Paying at IKEA.com

    Our online payment options are simple and secure. We accept all major credit cards (VISA, VISA Electron, Mastercard, Maestro and American Express) and Apple Pay. You can also use an IKEA Gift card, PayPal or IKEA Financial services  to complete your purchase.

    Paying on the IKEA app

    You can securely pay through the IKEA app using all major credit cards, IKEA Financial services , IKEA Gift cards and mobile payments like Apple Pay or Google Pay as well as PayPal. ​

  • The IKEA Home card was a payment card previously offered by IKEA. Existing holders may still use their cards in-store. The card was issued by IKANO Financial Services. If you have any questions about your card, please contact IKANO Customer Service at 0371 781 3080.

    Weekdays 8.30am - 9.00pm
    Saturdays 8.30am - 8.30pm
    Sundays 10.00am - 1.00pm

    The IKEA Home card cannot be used online.

  • When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

  • These are schemes that have been introduced by card issuers to help in the fight against online fraud and IKEA is now participating in these schemes along with a growing number of retailers. To verify your transaction you will be asked to enter your 3d Secure password. If you haven't already done so, you will need to register for 'Verified by Visa', 'Mastercard SecureCode' or ‘Amex SafeKey’ with your debit/credit card issuer.

    You can register either by visiting the card issuer's website directly or simply by placing an order online. You will automatically be referred to your card issuer's website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly.

    Once you have registered, whenever you shop online with any retailer that shows the 'Verified by Visa', 'Mastercard SecureCode' or ‘Amex SafeKey’ logos, you will have one more step in the shopping process. You will be taken to their debit/credit card issuers' website to enter your password before you are returned the checkout and complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.

  • If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.

  • If you are purchasing goods in an IKEA Store you are entitled to claim a VAT refund when you are:

    • Business person or company who is not resident in the UK.
    • Non EU and non UK resident (exports from Northern Ireland only).

     

    You are not entitled to claim a VAT refund when you are:

    • Visitor who is not resident in the UK and exporting goods for personal (non-commercial) use. Export of goods for personal (non-commercial) use can be zero rated if exported from Northern Ireland.
    • Private individual who is resident in the UK.

     

    Non-UK resident business person or company (Great Britain only)

    If you are exporting purchases outside the UK you may be entitled to a VAT refund. If you have any questions relating to the repayment of VAT, please contact our VAT Refund team by email at VATRefunds@ikea.com with the following information:

    • Order confirmation or receipt
    • Bill of lading and Certificate of shipment stating IKEA order or receipt number
    • Business or company registration documents translated and signed by a person of a recognised profession
    • Utility bill sent to your business non-UK address translated and signed by a person of a recognised profession

     

    Non-EU and non-UK resident (Northern Ireland only)

    If you are exporting purchases outside the UK you may be entitled to a VAT refund. If you are shipping the goods as freight please email VATRefunds@ikea.com. If you are taking the goods with you as on-board luggage, you must request a ‘TaxFreeWorldwide’ receipt.

    If you have any questions relating to the repayment of VAT, please contact our VAT Refund team by email at VATRefunds@ikea.com.  You will be asked to provide the following information:

    • Order confirmation or receipt
    • Utility bill for your non-UK, non-EU address
    • Bill of lading and Certificate of shipment stating IKEA order or receipt number
    • Details of yourself including but not limited to; contact numbers, full name, full address, etc.

     

    The goods must be exported within 3 months of the date of your purchases and IKEA must be in receipt of required information within 3 months of the date of your purchases to refund your VAT.

     

    For more information visit www.hmrc.gov.uk