Is there parking when I get there?
All IKEA stores have free parking* which includes Disabled and Parent & Baby parking bays. All IKEA stores in the UK are equipped with electric car chargers supplied by Ecotricity, which costs £6 for a 30-minute rapid charge. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides.
Please note our Order and collection points differ slightly, read more information.
*Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton, IKEA Coventry and IKEA Greenwich stores.
What facilities do you have for people with disabilities?
At IKEA, we want to make sure our home-furnishing solutions are accessible to as many people as possible.
In order to achieve this we offer the following free services for disabled customers in all of our stores:
Accessible parking spaces – these are located conveniently close to store entrances and may be used by accessible parking badge holders
Accessible toilets – located in all public toilet block areas in each store
Hearing loops – installed at numerous locations throughout each store as indicated by signage to assist hearing aid users by switching to T setting or hearing loop programme on their aids
Loan wheelchairs – a limited number of manual wheelchairs are available inside each store entrance area, a simple sign out process is in place. Motorised scooters are welcome but are not available to loan from stores
Assisted shopping – request upon arrival or at our customer services area
Places to change / Changing places
As part of our inclusive and accessible range of facilities, we are now pleased to be able to offer enhanced places to change children and adults in 15 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.
Registered Changing Places are located in the following stores (>12sqm)
- Milton Keynes
Places to change are located in the following stores (<12sqm)
Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.
We are committed to providing changing facilities in all new and existing stores in the near future.
Registered service dogs are always welcome in our stores
Are your stores family friendly?
Each store supplies high chairs, organic baby food, baby food warming stations, and healthy meals for children in the restaurant, play areas and nursing areas. All our stores have a crèche facility usable for 45 minutes at a time (book in store). Bring the whole family we have something for everyone!
I have a query. Can I call the store?
Please note that if you wish to contact us regarding a store, then you will not be put through to the store themselves but our customer service center. We will be able to correspond with the store on your behalf from there.
Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit.
Do your stores offer home delivery or van hire?
Since most IKEA furniture is flat-packed, you can take your goods home today in your car and enjoy them right away. If you'd prefer, IKEA can arrange delivery at a reasonable rate. Visit the home delivery desk in the Customer Service area after checkouts. We also offer a van rental service through Hertz 24/7. Find out more about the IKEA range of services we can offer.
Can you help me with assembling my item?
Looking for instructions? You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions from there. For general help or advice regarding assembly it is best to ask in store, but you can also contact us.
Can you assemble an item for me?
If you would like your furniture to be assembled, we offer a service operated by TaskRabbit* online and in store. You can find out more information here.
*TaskRabbit is available at all stores, with the exception of Edinburgh and Milton Keynes.
Can someone help me plan and design rooms?
Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Our friendly co-workers will be happy to assist you in-store. We also have online planners for a range of products including storage, kitchen and wardrobe furniture. Our kitchen departments can also arrange a visit to your home to help design your ideal kitchen.
I've lost something at the store - how do I get it back?
For lost items, please return to the store you visited where our co-workers will be happy to help you at the Customer Service desk. Please note that credit cards will be destroyed after 24 hours for security purposes.
There seems to be a mistake on my receipt from the store. What should I do?
Please return to the store with your receipt and we can investigate this for you. If you are unable to return please contact us.
What is Bargain Corner?
Grab a bargain and help the environment!
Maybe there’s a scratch, it could have been a floor model, or someone took it home and decided it wasn’t right for their place and brought it back. It’s perfectly good and doesn’t deserve to be thrown away. IKEA stores worldwide keep millions of kilos of materials from being wasted and help people like you save piles of money.
We are so confident in our Bargain Corner products that we offer the same guarantees on them as new products (except appliances which have a 1-year guarantee). We are unable to reserve items in this area and the stock is updated daily.
When is IKEA going to build a store in my Town/City?
IKEA is constantly expanding so we can meet our goal of creating a better everyday life for the many people and reach as many people as possible in a variety of different channels.