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IKEA Family

  • What is IKEA Family and what are the benefits of joining?

    IKEA Family is the IKEA loyalty club with more than 110 million members worldwide. IKEA Family is open to everyone, and it’s free to join with no membership fees.

    As an IKEA Family member, you can enjoy discounts on selected home furnishing products, food products and services, not to mention free tea or coffee from Monday to Friday*. We also host regular member-only events in store such as free home furnishing workshops and previews of new ranges. You will also receive regular inspirational newsletters so we can keep you up to date with news and changes, and free Oops-assurance just in case something goes wrong while getting your items home or assembling them.

    *At participating stores only, excludes IKEA Hammersmith.

  • How can I become an IKEA Family member?

    It’s free and easy to sign up and you can start using the benefits immediately. You can sign up in store at one of the IKEA Family digital screens, or online today. You will receive a digital card on registration so you can start to enjoy the benefits straight away, and your physical card will be sent to you within 4 weeks of registration.

  • I have not received/lost my card and I want to shop at IKEA, what should I do?

    You can access your digital card either in store at an IKEA Family digital screen, by using your online profile or if you receive an IKEA Family newsletter you will find your digital card there too. It usually takes a few weeks for a new card to be delivered to you. You can request a new card by contacting us.

    Alternatively, you could choose to download the IKEA app for your smartphone. The app can store a digital version of your IKEA Family card.

    You need to show an IKEA Family card at the time of purchase to qualify for any IKEA Family discounts.

    Download free via Google Play (Android) or the Apple App Store (iOS).

  • How do I make changes to my IKEA Family card details, or cancel my account?

    You can update any of your details such as name, address, contact details and home interests online via your IKEA Family profile. Alternatively, you can contact us. 

  • How do I make changes to my marketing preferences?

    We care about your privacy, therefore you can update your marketing preferences online via your IKEA Family profile.

  • I’ve forgotten my email or password, what should I do?

    You can request a new password by selecting “forgot your password” on the login page. If your email address is registered with us, we will send you an email with a link to create a new password.

    If you have forgotten your email address, you can contact us.

  • Can I add a purchase to my IKEA Family card?

    To qualify for any discounts or additional offers, you need to present and swipe your IKEA Family card at the time of purchase. Unfortunately, we are unable to add a purchase or any discount afterwards.

    You can access your digital card either in store at an IKEA Family digital screen, by using your online profile or if you receive an IKEA Family newsletter you will find your digital card there too. It usually takes a few weeks for a new card to be delivered to you.

    Alternatively, you could choose to download the IKEA app for your smartphone. The app can store a digital version of your IKEA Family card.

    You need to show an IKEA Family card at the time of purchase to qualify for any IKEA Family discounts.

    Download free via Google Play (Android) or the Apple App Store (iOS).

  • How do I sign up for an event in store such as a workshop?

    We have different events running throughout the year in all of our stores, from home furnishing seminars and design workshops to exclusive preview events and our world famous Crayfish parties!

    All upcoming events, including dates, descriptions of the event and how to sign up, are listed on our store events page.

  • Can you tell me more about the free Oops-assurance?

    IKEA Family members benefit from free Oops-assurance against any accidental damage on the way home or whilst assembling. The free Oops-assurance is valid on any purchase and not just items with an IKEA Family price.

    The IKEA Family card must be swiped at the time of purchase to assure the products. To claim on your free Oops-assurance please come to store within 90 days of the date of purchase with the item, your IKEA Family card and your receipt. Assurance can only be claimed in store, not by contacting Customer Service by phone, email or online. Read the full IKEA Family Terms and Conditions.

  • Can I use my IKEA Family card in another country?

    IKEA Family cards can only be used in the country they are issued in. If you would like to take advantage of an IKEA Family discount in a different country you would need to register in that country with an alternative email address.