Coronavirus (COVID-19) Information
Like some good news? You can still shop with IKEA
We’re happy to tell you that we’re open online for contact-free home deliveries, as well as click and collect from all our stores except in Belfast, with thorough safety measures in place for both services.
If you need additional help to make your interior dreams become a reality, explore our online planning services. We want you to know that we’re all very much here to help make your everyday life at home just that bit nicer, so you can stay safe, cosy and comfy in 2021.
Other ways to shop
If you need additional help to make your interior dreams become a reality, explore our online planning services. If you can't visit your local store just yet, it’s easy to browse and shop online using either our contactless click and collect or online home delivery service.
We’re working really hard to have all your favourite products available quickly and safely for you in the current situation, but unfortunately some things are inevitably taking a bit more time at the moment. It may also take us a little longer than usual to respond to customer contacts, but we hope you’ll understand. And we all look forward to being able to welcome you back to enjoy shopping in store very soon.
Steps for Safer Shopping
Social distance shopping
There will be a queue system at the store to manage click and collect orders. We appreciate your patience, and will do everything we can to keep your wait as short as is safely possible. Our co-workers will be there to guide you, contact-free. Hand sanitisers will be available, and do please wear a face mask, for yourself and for others.
Extra cleaning and safety precautions
We'll be carrying out plenty of top to toe cleaning and sterilising, with extra measures to make everywhere as safe as possible for everyone.
Cards not cash
If you shop for a take-away at the Bistro or Swedish Food Market on your click and collect visit, please remember that we are now only accepting cashless payments in our stores to reduce the amount of contact between you and our co-workers, for everyone’s safety.
What’s open and when
Find out your local store click and collect opening hours here
Our Swedish Food Markets are open in the following stores: Croydon, Greenwich, Nottingham, and Wembley.
Our Bistros are open for take-away in the following stores: Nottingham
All our in-store sit-down restaurants are currently closed.
What’s not open yet
For your safety, our Småland crèche and other indoor and outdoor play areas will remain closed for now.
Customer update from our Country Retail Manager and Chief Sustainability Officer, IKEA UK & Ireland
This year, life as we know it has changed in ways we never could have imagined possible. Throughout it, we’ve seen an unprecedented demand for products that help people to live, work and play more comfortably from home; and we are incredibly humbled that so many have chosen to shop with IKEA through this time. However, in the same way that COVID-19 has affected us as individuals, it has affected us as a business too. Globally, our supply chains have been impacted and here in the UK and Ireland, our ports and terminals are also experiencing high levels of congestion, resulting in some shortages in availability and in longer-than-normal delivery times. I want to assure you that we are working intensively to resolve this. We are working to increase availability, improving our systems and provide better information, and recruited more people into our Customer Support Centre so that those wanting to contact us, can do so more quickly. I want to apologise unreservedly for the inconvenience this is causing. We know we haven’t got it quite right just yet, but we’re working really hard to do so.