Finance options

Sympl is a payment method that enables Egyptian bank card holders (especially debit cards or credit cards) to buy now and pay later on 3, 4, or 5 payments with no interest, no application process, no pre-registration, and no waiting time for approval. Just pay the service fee and down payment requested to complete the purchase in less than 10 seconds.   Nothing is required other than your Egyptian bank card (debit or credit), your national ID card, and choose to pay later with Sympl as a payment method at checkout with the condition of having an available card balance that covers the full transaction amount.

Sympl’s terms and conditions

1. The card balance has to cover the full transaction amount; however, we do not hold the amount on the card.
2. The customer has to present his national ID card while checking out and the name on NID card has to match the name on card.
3. The minimum transaction amount is EGP300 and the maximum is EGP30,000 t
4. The down payment is determined according to Sympl’s criteria, so it varies form one customer to the other and from one card to the other.
5. The customer has to sign on both copies of the receipt (customer’s copy and merchant’s copy)
6. The customer pays the down payment and service fee displayed during purchase using his bank card used in the transaction and not in cash.
7. All payments are automatically deducted on their due dates from the customer’s bank card used in the transaction.The merchant can process full or partial refunds from the POS machine.
8. In case of full refunds, the service fee cannot be refunded back to the customer if the refund took place after 72 hours from purchase date. 
9. Minimum down payment that is calculated depending on each customer and each card upon checkout and displayed during purchase. 
10. As for the fees, the customer pays a one-time service fee on every purchase which varies between EGP100 and EGP200 also displayed during purchase
11. The down payment and service fee are paid through direct debit from the customer’s bank card used during purchase
12. You can use Sympl with Egyptian bank cards only (debit or credit cards)
13. Any return/exchange for a Sympl transaction is processed according to the IKEA’s refund and exchange policy so you need to contact the IKEA and request the refund/exchange 

ValU, you should download the application from Google Store or Apple Store

1. Create a username and password.
2. You will then receive a verification SMS to enter on the app to continue to the next steps.
3. Write your personal information, address, job title, job address and some information about you banking status, Either loans or credit cards.
4. Choose your profile picture.
5. Then visit the ValU booth in IKEA to submit your ID or driving license or latest electricity bill to activate your account on the spot.
6. Now you start your shopping at IKEA store.

Before you go to checkout press on ‘Buy’ and choose IKEA where you can then enter all the item details, price, and your favored installment scheme.

1. You have to own a valid CIB credit card.
2. Choose the products you wish to purchase head to the checkout representatives.
3. The Checkout representative will assist you in the next steps.
4. To apply for a CIB credit card, send an SMS with the word “Ikea” on 4435.

 Terms & Conditions

1.  To enjoy our offer with IKEA, you will need to activate your account before performing the transaction by heading to the nearest activation point. 
2.    Shop and pay your installments up to 60 months with 0% down payment.
3.    Minimum amount to perform transaction over 6 months is EGP 500.
4.    Minimum amount to perform transaction over 9 months up to 60 months is EGP 1,000.
5.     In case of cancelation or returns, the refund will reflect on your Souhoola account instantly.
6.    For more information, please contact us on 15227 from 10 A.M to 12 A.M.
7.    Souhoola & Ikea offer will be as follows :   
   0% installment plan :
         Interest   :  0%
       Tenor(months) : 6 months or 9 months or 12 months
       Admin Fees: 10% (for 6 months ) , 12% (for  9 months) , 15%  (for( 12 months)
      Down payment: 0%
   
   Other plans :
       Interest   :  18% flat annual
       Tenor(months) : From 18 to 60 months
       Admin Fees: 5%
      Down payment: 0%
   
   
   
   

Appendix of the terms and conditions of consumer Finance agreement

These terms and conditions are an appendix to the financing agreement for the purchase of goods and services, which the customer acknowledges having read and agreed to all of the following terms and conditions:

• The financing percentage is determined by Contact Credit Tech (referred to as the company in this appendix) according to the credit limit granted to the customer for the total purchases based on the credit inquiry about the latter and according to the authorization issued by him to the company in conducting that inquiry, and the company has the right to reduce or increase the total. The percentage of financing granted by it to the client is according to its discretion .
• The total value of financing goods/services is paid in monthly installments, which the customer - the debtor to the company and the beneficiary of the financing granted by it - is obligated to pay on the 15th or 30th day of each month according to the date of execution of the transaction, starting from the date of the beginning of the installments until their end, according to the supplementary statement issued for each transaction. Financing, which indicates the price of the goods/services, the value of the total installments, the installment period, and the return rate, in light of the customer’s choice of the available installment period, which may change from one transaction to another in accordance with the payment systems announced by the company from time to time. The customer is considered to have squandered the company’s money if he is late in fulfilling two installments. Successive sales of goods and services that were not delivered to him except as a bare-use until all financing installments arising from any of the operations are met. He is obligated to pay all installments immediately, otherwise he will be considered a wasteful and dishonest person regarding the goods/services delivered to him .
• The company has the right to impose a monthly late fine on the customer in the event that he is late or fails, in whole or in part, to pay any installment due from him on the due date. It shall be a maximum of 9% on the value of the unpaid installments, and any amendment/change that may occur to it will take effect immediately. The company notifies the customer electronically of this .
• The company remains the owner of the goods/services being financed until it obtains all the financing installments. If the customer stops paying, the company may demand that he be obligated to pay the remaining installments in full at once and demand the imposition of a penalty of breach of trust and appropriate compensation in the event that he continues to abstain from paying for more than two consecutive installments .
• The second party has the right to accelerate the payment of all financing installments from the due date of the second installment, provided that this desire is expressed in writing to the first party no less than thirty days before the targeted payment date, provided that the full installments due are paid in accordance with paragraphs 3/b and 3/c of the contract .
• The customer is obligated to review the detailed data of the goods/services being financed by the merchant in accordance with the provisions of the law, as the company is not responsible for the goods/services being financed in terms of their specifications, condition, or any defect that may appear in them, and the customer is not permitted to plead ignorance of the apparent defect or Hidden or manufacturing defects or mistakes in choosing goods/services by choosing them themselves .
• Communication with the client is done via telephone or e-mail .
• The customer agrees that the company will mortgage the movable property upon which a security right can be created as a guarantee and insurance to fulfill the value of the obligation, debt, or financing according to the supplementary statement sent to the customer for each financing transaction within the electronic link on the electronic intermediary by completing the establishment of the security right on the goods/services, as it is a guarantee contract in the form of An electronic document has agreed and approved all of its terms and conditions, which includes the basic and supplementary data for the goods/services. The customer acknowledges that there are no bankruptcy or insolvency lawsuits filed against him, in addition to the company’s right to take all necessary measures to declare the security right determined in its favor over the movable property that guarantees the movable guarantees register in accordance with the provisions of The Movable Guarantees Law promulgated by Law No. 115 of 2015 and its executive regulations and the decisions issued by the Financial Supervisory Authority in this regard. The period of the guarantee established on the guarantor movable property begins from the date the customer obtains financing for the goods/services and ends with the customer’s payment of all financial obligations due to the company. The customer’s hand is considered to be in control. As a matter of trust, he is obligated to preserve, maintain and repair those goods/services in accordance with the purpose for which they were prepared until the full financial obligations incurred are paid. He is obligated to notify the company if any incidents occur that may prevent him from benefiting from them completely/partially within one business day from the date of the occurrence of that incident. Through the company's e-mail designated for complaints and inquiries or the company's hotline, the customer may not, under any circumstances, perform any type of disposition on the guarantor movable property, whether by sale or lease, or conduct any of the dispositions for non-original and subsidiary ones, apparent or hidden, or arrange/make any insurance mortgage. Or in kind, or any other form of unofficial/customary disposition, in any case, before paying all the financial obligations due to the company, and his acknowledgment of his clear and uninterrupted possession of it, and without arranging any endowment, monopoly, mortgage, loan, jurisdiction, privilege, or any other rights of a third party that may affect On the company's material interests and not burdening it with any financial burdens, claims or fees to others or to any entity or legal or natural person or governmental and/or non-governmental bodies, as any of these actions are considered a betrayal of trust, with which the company has the right to annul them against him and against the person to whom he is acting and to take all necessary measures. Criminal procedures are being taken against him as he has squandered its money. The ban on disposal of the goods/services sold for the benefit of the company remains with the official authorities and any other party approved by the company until the last installment is paid. The ban on disposal to the customer is not canceled except after the company notifies the party to which the ban is registered, indicating that it has finally disposed of the goods/ Services replace financing.

Financing the consideration due for insurance policies :

The execution of the process by the “client-insured” is considered as his explicit approval of all the terms and conditions - announced at the time of executing the process - for financing the policy issued in his name by the insurance company “the insured” for the benefit of the company “the beneficiary of the insurance” and an acknowledgment by him of his knowledge and full approval of the terms and conditions. The document is financed by the latter, without prejudice to its right to notify the insurance company of canceling the policy in the event that the customer does not fulfill any of its financing installments. The total amounts paid by him are considered non-refundable and he is not entitled to claim any of them, and in the event of a total/partial loss or For any of the risks covered by the policy, the customer is obligated to pay the remaining installments due to the c company for the policy in one payment.

The customer may not change the name of the beneficiary in the insurance policy until all installments due on the financing have been paid and the customer acknowledges that he is finally and irrevocably waiving in favor of the company his right to the insurance documents and the compensation due .

The supplementary statement - as a guarantee contract arising from the process of selling the goods/services subject to financing - is conditional upon the fulfillment of the full financing value .

The company has the right to terminate the financing agreement for the purchase of goods/services signed between the two parties in the event of the client’s bankruptcy/insolvency or delay in fulfilling any of the installments due from him to the company on their due dates. The company has the right at any time to stop dealing - according to what it decides - provided that its rights and obligations remain. The two parties arising before the date of cancellation or termination - which are contracts and agreements related to financing the purchase of goods/services -are valid and effective until the company’s receivables are fully collected .

To ensure the confidentiality of accounts and the integrity of transactions, the client undertakes to adhere to the following points :

• Do not disclose personal or financial data or the OTP to any natural or legal person via phone, text messages, or any other electronic means .
• The company’s employees will not request any personal or financial data or OTP via phone, text messages, or any electronic means .
• It is necessary to notify the company of any attempt made to obtain personal or financial data or the OTP from anyone other than the service provider immediately on the hotline 16177 .
• The customer’s access to this appendix is considered an explicit agreement on his part to all of the terms and conditions contained therein, as they fall within the scope of implementation and apply to him upon completion of any financing transaction, and for each of them separately, and its content is sent in the copy of this appendix within a link on the electronic medium that includes that link. Also, the confirmation code for purchasing goods/services in installments is communicated to the supplier to complete the financing process. Once the supplier is informed of the confirmation code, it is considered his agreement and acknowledgment of all terms and conditions and his conclusion of a guarantee contract with the company for those goods/services in the form of a supplementary statement .
• The company may amend/change the content or substance of the provisions/clauses of any of the general and special terms and conditions contained in this appendix, whether by addition/deletion/replacement. This shall apply to the customer as soon as the company announces the content of the amendment/change/addition, and the company will not be responsible for any electronic obstacles to the customer. This leads to the customer not being aware of the amendment, and the customer does not have the right to claim ignorance of any change that may occur to the terms and conditions, as they are constantly available to the company for review, so that the customer’s performance of any operation constitutes his implicit approval of that amendment/change .
• The provisions of Law No. 131 of 1948 issuing the Egyptian Civil Code, Law No. 18 of 2020 issuing the Law Regulating Consumer Finance Activity, and Law No. 115 of 2015 issuing the Transferable Guarantees Law and the executive regulations are applied. The South Cairo Court and its divisions or the economic courts, as the case may be, are competent to decide any dispute that arises. on the interpretation, application or enforcement of any such terms or conditions

Fatorty Terms & Conditions:

• Fatorty is a subsequent consumer financing product offered by Contact CreditTech
• The customer applies for financing the consumer goods, products or services that he has purchased or obtained.
• The customer acknowledges the validity of invoices or payment receipts for purchase transactions, and the customer also acknowledges his responsibility for their content.
• In the event that the customer obtains financing according to Fatorty product, Contact CreditTech has the right to collect expenses worth no less than 5% of the financing amount.
• The purchase receipt/invoice cannot be accepted if its issuance date exceeds 6 months at the time of applying for the service
• The customer can only use Fatorty product after 6 successful collection cycles without delays and a good payment history. _{Terms and conditions apply}