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Guarantees & warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.


Good to know: Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

Bedroom

Mattresses

What is covered under this guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

  • Wooden frame and springs in wooden base spring mattresses.
  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame, slats and springs in bed bases.

Products not covered under this guarantee

This guarantee does not apply to: all mattress pads. Mattresses JÖMNA sofa bed mattresses and childrens mattresses.

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damages.

PAX/KOMPLEMENT

What is covered under this guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames, shelf inserts and sectioned shelves.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers

 Products not covered under this guarantee

KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if products has been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

Bathroom

Bathroom furniture system

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs
  • HAVBÄCK Furniture
  • TÄNNFORSEN Furniture
  • ÄNGSJÖN Furniture
  • FAXÄLVEN Furniture
  • HAGAÅN Furniture
  • ALMAÅN legL
  • ETTAN Mirror cabinets
  • ÅLSKEN Countertop

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
  • This guarantee does not cover consequential or incidental damages.

Bathroom wash-basins and mixer taps

What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

 

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out. Follow our assembly instructions and care instructions carefully.
  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Living room

Sofas and armchairs guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in

  • Frames
  • Seat and back cushions

 

In the following products:

EKENÄS armchair and footstool, EKERÖ armchair, EKTORP seating series, GRÖNADAL rocking chair, KARLSTAD seating series, KIVIK seating series, KLIPPAN 2-seat sofas, KNISLINGE seating series, KNOPPARP 2-seat sofa, LANDSKRONA seating series, MELLBY armchair, NOCKEBY seating series, NOLBYN armchair, NOLMYRA armchair, NORSBORG seating series, POÄNG armchairs and footstool, SKOGABY seating series, STOCKHOLM seating series, STOCKSUND seating series, STRANDMON armchair, SÖDERHAMN seating series, TIDAFORS seating series, TIMSFORS seating series, VALLENTUNA seating series, YSTAD seating series.

Products and parts not covered under this guarantee

This guarantee does not apply to:

  • Fabric covers
  • Leather covers

 

This guarantee does not apply to:

TULLSTA armchair, JENNYLUND armchair, MUREN armchair, TIDAFORS sofa-bed, KARLSTAD sofa-bed, POÄNG cushions, POÄNG childrens armchair, VALLENTUNA seat module with bed.

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damage.

BESTÅ 10-year guarantee

Everyday life at home puts high demands on storage systems. The BESTÅ storage system has been rigorously tested to meet our strict standards for quality, strength, durability and safety, as well as the highest standards for domestic use. This means that we can offer you a 10-year guarantee against defects in materials and workmanship, covering the BESTÅ storage system. 

How long is the guarantee valid?

The guarantee for the BESTÅ storage system remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material andworkmanship in all BESTÅ storage system.This guarantee is to the benefit of the original purchaser of the product. It isnot transferable.

What is covered under this guarantee:

• Frames

• Doors and drawer fronts

• Shelves

• Top panels

• Legs

• Suspension rail

• Drawers frames and slides

• Hinges including soft-closing/push-open devices

• Bottle rack

What products are not covered under this guarantee?

• BESTÅ boxes grey felt

• BESTÅ BURS Serie

Are there any products that are not covered under this guarantee?

BESTÅ boxes grey felt, BESTÅ BURS family

 

What will IKEA do to correct any problem?

IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If it is considered covered, through its own service operations, IKEA will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. Replaced parts become the property of IKEA.If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement

 

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.This guarantee does not apply if products have been placed outdoors or in a humid environment e.g. a bathroom.This guarantee does not cover consequential or incidental damages.For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

 

Care instructions

Assemble according to the assembly instructions and secure the correct wall attachment with the correct components. Keep in mind that different wall materials require different types of wall fittings. If you are uncertain, contact your local hardware specialist.Check regularly that all assembly fastenings are properly tightened and retighten when necessary.Tempered glass shall be handled with care! A damaged edge or scratched surface can cause the glass to suddenly crack or break. Avoid bumps from the side – this is where the glass is most vulnerable.Tempered glass is 4-5 times stronger and more resistant to breaking than regular glass. If it breaks, it shatters into many granular pieces to reduce the risk of injury.Follow the recommendations regarding max. load on each part of the furniture. Wipe clean with a damp cloth. Wipe dry with a clean cloth.

 

How country, provincial and state law applies?

This guarantee gives you specific legal rights, and is an addition to yourstatutory legal rights.

 

How to reach us if you need assistance?

Contact your local IKEA store. You will find the address and phone number at www.IKEA.ae

Kitchen

METOD kitchen system guarantee

What is covered under this guarantee?

This guarantee covers all the following parts of the METOD kitchen system:

  • Cabinet frames (except for TUTEMO and HÖRDA)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops (except for LILLTRÄSK)
  • Sinks (except FYNDIG sinks)
  • UTRUSTA dish drainers for wall cabinet
  • VÅGLIG connecting rail
  • UTRUSTA supporting frame for waste

 

Products not covered under 25, 10 or 5 years guarantee

Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • Follow our assembly instructions, installation instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover incidental or consequential damage.

Kitchen mixer taps

What is covered under this guarantee?

The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out.

Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Appliance guarantee 

How long is the guarantee valid?

This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. LAGAN and TILLREDA appliances have a two (2) year guarantee, valid from the original date of purchase. The original sales receipt is required as proof of purchase. If service work is carried out under guarantee, this will not extend the guarantee period for the appliance, or for the new parts.

 

What is covered under this guarantee?

The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?

 

Which appliances are covered under this guarantee?

The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship. Which appliances are not covered under this guarantee? For appliances named LAGAN and TILLREDA, a guarantee is valid for two years from the date of purchase.

 

What will IKEA do to correct the problem?

The designated service company will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, the designated service company through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labor and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Replaced parts become the property of IKEA.. The operation is covered if the product is easily accessible for repair. If the product is installed in a not standard built-in solution the customer has to make the product accessible before the service visit. Who will execute the service? The designated service company will provide the service through its own service operations or authorized service partner network.

 

What is not covered under this guarantee?

Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions. 

Consumable parts including batteries and lamps. 

Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible color differences.

Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.

 

·Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults.

 

Cases where no fault could be found during a technician’s visit.

Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used.

Repairs caused by installation which is faulty or not according to specification.

 The use of the appliance in a non-domestic environment i.e. professional use.

 

Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). For claims under this last particular condition the customer should contact IKEA Customer Service at www.IKEA.ae

 

How country law applies:

This guarantee gives you specific legalrights, and is in addition to your statutory legal rights.

 

How to reach us for before buying if you need advice:

 If you haveany questions about our appliances, please contact IKEA CustomerService at www.IKEA.ae

 

How to reach us if you need service support after buying:

Pleasering the number given in the documentation that comes with the product.To make sure that we can give you the best assistance, please readthe Instructions for Use carefully before contacting us. Please also havethe IKEA article number for your appliance at hand before calling us.You’ll find this 8 digit number on your receipt as well as on the ratingplate of the appliance.

Workspace and office furniture

BEKANT and GALANT desk series and storage system guarantee

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all main parts in BEKANT desk series and GALANT storage system, from the date of purchase at IKEA.

What products are not covered under this guarantee?

The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:

  • BEKANT desk top shelf
  • BEKANT screens

 

 

What is not covered under this guarantee?

  • This guarantee does not apply to products in the BEKANT desk series and GALANT storage system that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

VOLMAR, MARKUS and LÅNGFJÄLL work chairs guarantee

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • The structural frame
  • Moving parts

 

Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

 

What is not covered under this guarantee?

  • This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.