Frequently Asked Questions

1. What new IKEA store openings are scheduled?

Currently there are not other store openings scheduled for the Egypt.

2. Can someone help me plan and design rooms?

Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer a kitchen planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you.

3. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.

4. Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

5. What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, most IKEA stores can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.

6. Can I return items?

IKEA stores always offer a generous return policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.

7. Complaints?

If you have any complaints about our products or services please contact your store and we will be happy to solve the problem.

8. How many products are in the IKEA product range?

There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. Specifically, IKEA Egypt carry 8,500 of these 12,000 products. The core range is the same worldwide.

9. Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labeled "Design and Quality, IKEA of Sweden."

1. Are all IKEA products buyable online?

Most IKEA products are buyable online. These products has information that says “Available for delivery” exception example: assorted plants.

2. Is there any limitation on the quantity or amount of online purchase?

No, there is no limit. The quantity that you can buy is depending on the available stock of the online purchase.

 3. What are the cards acceptable for online purchases?

All major credit cards like Visa, MasterCard.

4. My credit card was not issued in Egypt, can I use the card to purchase online?

Yes.

5. Is there a cash on delivery option?

Yes with a maximum order value of 10,000 EGP

 6. Is it possible to cancel an item after payment?

Unfortunately, you are not able to add or remove any items from an order made online

7. Is it possible to cancel the order after payment?

Yes, as long as the order is not yet delivered. Please contact the call center to cancel the order.

8. How can I get the refund?

The refund issued to the same card.

9. How long the refund takes to be updated on my credit card account?

Refund to card depends on your bank terms and conditions, mostly the refund takes up to 14 working days.

10.  Can I cancel the services and collect the product from the X store? Can I get a refund for the services?

We don’t have this facility online right now. A full Refund including the items & services can be done by calling the call center at 16576 & you can make a new Click & Collect Order, to know more click here.

11. Can I change the delivery date?

Cancellation of the current order is required for rescheduling. Please call the call center at 16576 and give your reference order number. Your order including the services will be refunded to you. You will be requested to make a new online order and select a new delivery date which is subject to the next available dates.

12. Can I add items to the existing order and include them in the same delivery?

 Unfortunately, this is not applicable. Kindly place a new order.

13.  Can I combine my online purchase to store purchase for the same day delivery?

Unfortunately, this is not applicable.

14.  Is there an online discount for IKEA Family members?

Yes, if the Phone number used in the order is registered to IKEA family

15.  Is there an online discount for Al-Futtaim employee?

It is not possible for a discount. Please purchase in store to apply the discount

16.  Can I collect my online purchase from the X store?

Yes, we have Click & Collect service, to know more click here.

 17.  Can I get a TAX invoice for my company for online purchases?

Yes, the tax invoice is emailed automatically, In case the Tax invoice is requested with different contact details than the registered data Please call the call center at 16576.

18.  Do you have express delivery services for online purchases?

At the moment, we can only offer express services for store purchased

19.  Can I use 2 or more Credit cards to make a purchase for a single order?

Please place separate orders for each credit card used. Inform our call center and we will refund the delivery charges on the additional orders.

1. What is the IKEA catalogue?

This year's IKEA catalogue was produced in 38 editions, in 17 languages for 28 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.

2. How can I get a copy of the IKEA catalogue?

The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy, or download an online version, which is available on our website.

3. When does the new catalogue come out?

The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!

4. How environmentally friendly is the IKEA catalogue?

Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

1. Who owns the IKEA concept?

IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

2. Can I distribute IKEA products?

The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

3. How can I become a franchisee?

IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands

Attn: Franchising

Fax: +31 15 215 38 38

4. What is the IKEA Group?

The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

5. What is the IKEA business idea?

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

6. How can I find out about job opportunities within IKEA?

If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings, or simply visit en-global-jobs.about.ikea.com/

7. How does IKEA approach environmental issues?

We're working to create a better environment outdoors as well as indoors.

1. What settings or software do I need on my computer to view the IKEA site?

The IKEA site works with all commonly used browsers, on both PC and Mac platforms. For optimal viewing, we recommend at least Netscape Navigator 4.0 or IE 5.0 and at least 800x600 pixels (possible flash plug in higher than 4.0).

2. Can I purchase IKEA products on the web?

Yes, IKEA Egypt started selling products online on January 1, 2019.

3. What information is collected about me when I visit the site?

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

4. Can I find all IKEA products on this site?

This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.

What is Sympl?

Sympl is a payment method that enables Egyptian bank card holders (especially debit cards or credit cards) to buy now and pay later on 3, 4, or 5 payments with no interest, no application process, no pre-registration, and no waiting time for approval. Just pay the service fee and down payment requested to complete the purchase in less than 10 seconds.  

 

What differentiates Sympl?

1.  Sympl is the first payment method to offer a buy now pay later solution to debit card holders as well as credit card holders.
2. Buy what you want and pay later with no application process, no pre-registration, and no waiting time for approval.
3. Pay later with 0% interest on any purchase.
4. Pick your preferred payment plan between 3, 4, or 5 payments to be paid every week, every two weeks, or every month.
5. No hidden fees; just pay a one-time service fee on every purchase, which is displayed during purchase.
6. No need to make any effort to remember or pay your payments because all payments are automatically deducted from your card on their due dates.

 

What is required to use Sympl or become a Sympl customer?

Nothing is required other than your Egyptian bank card (debit or credit), your national ID card, and choose to pay later with Sympl as a payment method at checkout with the condition of having an available card balance that covers the full transaction amount. 

 

What are Sympl’s terms and conditions?

1.  The card balance has to cover the full transaction amount; however, we do not hold the amount on the card.
2. The customer has to present his national ID card while checking out and the name on NID card has to match the name on card.
3. The minimum transaction amount is EGP300 and the maximum is EGP30,000
4. The down payment is determined according to Sympl’s criteria, so it varies form one customer to the other and from one card to the other.
5. The customer has to sign on both copies of the receipt (customer’s copy and merchant’s copy)
6. The customer pays the down payment and service fee displayed during purchase using his bank card used in the transaction and not in cash.
7. All payments are automatically deducted on their due dates from the customer’s bank card used in the transaction.
8. The merchant can process full or partial refunds from the POS machine.
9. In case of full refunds, the service fee cannot be refunded back to the customer if the refund took place after 72 hours from purchase date. 

 

Do I need to pay a down payment or fees to use Sympl?

We require a minimum down payment that is calculated depending on each customer and each card upon checkout and displayed during purchase. As for the fees, the customer pays a one-time service fee on every purchase which varies between EGP100 and EGP200 also displayed during purchase.

 

How to pay the down payment and service fee?

The down payment and service fee are paid through direct debit from the customer’s bank card used during purchase. 

 

Can I use Sympl with any bank card?

You can use Sympl with Egyptian bank cards only (debit or credit cards). 

 

When does the customer’s bank card get rejected?

Below are the most common reasons for card rejections: 

1.  The card balance does not cover the full transaction amount.
2. The card’s expiry date is in less than 7 months from purchase date.
3. The card is newly issued from less than 3 months.
4. The customer fully consumed his limit in previous transaction(s).
5. The customer is not punctual or fails to settle his due payments.
6. The customer uses a non-Egyptian bank card.
7. The customer uses a bank card which belongs to another person.   
8. The card does not meet Sympl’s terms and conditions 

 

How do I make a return/exchange with Sympl?

Any return/exchange for a Sympl transaction is processed according to the IKEA’s refund and exchange policy so you need to contact the IKEA and request the refund/exchange. 

 

If the refund is accepted from IKEA, the down payment is refunded back to the customer’s bank card used during purchase and the service fee is refunded only if the refund took place within 72 hours from purchase date. Also, all past paid payments related to this transaction (if any) are refunded back to the customer’s bank card as well as cancelling any upcoming payments related to this transaction.  

 

In case of enquiries about Sympl, please contact Sympl at 15987