Business Customer Service Terms and Conditions

1.1. IKEA Estonia – Runikon Retail OÜ, a Company incorporated and operating under the laws of the Republic of Estonia. Company registration No 14611049, address: Kangrumetsa tee 1, Kurna, 75307 Harju County, Republic of Estonia, VAT Payer’s No EE102125100. All the information about this Company is collected by Commercial Register of the Republic of Estonia.

1.2. Customer – a legal person or a natural person (entrepreneur) intending to purchase goods or services from IKEA Estonia for trade, business, craft or occupation- -related purposes, i.e., not for their own personal, family needs or household use. Under these Terms and Conditions, the Customer is always considered a business-to-business customer.  

1.3. Goods Hand-out Department – points of issue (pick-up) of goods owned by IKEA Estonia and located atthe following addresses:

1.3.1. Kangrumetsa tee 1, Kurna, 75307 Harju County, the Republic of Estonia

1.3.2. Ränirahnu tee 21, Räni alevik, Tartu maakond, 61708, the Republic of Estonia

1.3.3. Riia Maantee 131, 80042 Pärnu City, the Republic of Estonia.

1.4. Terms and Conditions – provisions that are defined in this document.
2.1. These Terms and Conditions are a binding legal document stating the rules of purchase of goods, services, payment for goods, delivery procedures, responsibilities and other obligations related to the purchase and selling of goods, valid for both of the Parties, i.e., the Customer and IKEA Estonia.

2.2. By placing the purchase order, the Customer confirms that he/she agrees with these Terms and Conditions.
3.1. A Customer places an order for goods by filling in an online purchase order form on the IKEA Estonia website:  https://www.ikea.com/ee/en or sending a purchase order by email: [email protected].

3.2. The Goods Purchase Agreement between the Customer and IKEA Estonia shall be deemed concluded when the Customer provides the IKEA Estonia a completed purchase order form and makes a payment based on the prepayment invoice issued by IKEA Estonia. The Goods Purchase Agreement between the Customer and the IKEA Estonia shall stay in force until the contractual obligations have been completed. 
6.1. The Customers can order additional delivery service to the point of delivery chosen by them, and the delivery service fee will be added to the total price in the prepayment  invoice.   

6.2. The delivery charges are available on https://www.ikea.com/ee/en/customer-service/services/delivery/. Delivery fee to the agreed delivery point does not include carrying of the ordered goods to higher than the fifth floor in the Customers specified building.

6.3. The Customer undertakes to ensure proper access to the unloading site (to unlock gates, open safety barrier, open the doors etc.). Entrance and delivery are available only through the doors (delivery through a balcony or windows is not available).

6.4. Delivered goods shall be unloaded in a place indicated by the Customer, as it was agreed before. If the Customer prefers to have the delivered goods moved to a different place in the point of delivery, this shall be done by his/her own efforts.

6.5. If Customer is not present at the place of delivery on the agreed time and 15 minutes later, the delivery shall be considered unfulfilled due to Customer’s fault. In this case the ordered goods shall be returned to Goods Hand-out Department. Following the request of the Customer, the stored goods can be redelivered to him/her on the newly agreed time and under the same delivery charges, after the delivery charges have been fully paid. IKEA Estonia has the right to unilaterally change the terms of delivery previously agreed with the Customer, if circumstances arise beyond the IKEA Estonia control. In this case, IKEA Estonia will inform the Customer about the specific date and time of delivery goods.

6.6. IKEA Estonia shall not be liable for any failure or delay in delivery of goods is caused by third parties, circumstances attributable to the Customer, or events beyond IKEA Estonia’s reasonable control.

6.7. If the building has an elevator, the goods will be transported by elevator to the agreed location. If there is no elevator, the elevator is not operational, or the goods do not fit in the elevator, the Customer shall arrange the delivery of the goods by themself or order a carrying service for an additional fee.

6.8. Each order is delivered separately; combining multiple orders into a single delivery is not possible. The maximum size of one order shall be 500 kg or 6 m3. If the weight or volume of the ordered goods exceeds these limits, a higher delivery fee shall apply accordingly (e.g. in case of orders of 501 kg or more, delivery fee for two orders shall be charged). The delivery of live plants, food, discounted goods, Persian rugs shall not be possible.

6.9. The Customer shall inspect all goods upon receipt and shall be deemed to accept delivery of such goods, unless notice is given to the carrier in writing of any defect or non-conformity. In case of no such notices, it shall be considered that goods have been delivered in a complete set, undamaged and suitable for use. The Customer shall inform the carrier about any defects or unconformities (defected goods or packages, uncompleted/wrong set etc.) in writing by making the free-form goods irregularities/discrepancies act. The Customer is obliged to inform the carrier in due time; otherwise, IKEA Estonia will be exempted from liability for any damages of goods unless such irregularities or discrepancies are the result of manufacturing defect. The Customer shall comply with the above-mentioned condition upon receiving the ordered goods personally at IKEA according to provisions stated in Article 7, as well as upon delivery on site.
7.1. If the Customers do not order a delivery service, they may collect their ordered goods free of charge from the Goods Hand-out Department at IKEA Estonia. 

7.2. When arriving at IKEA Estonia to collect the goods, the Customer's representative must carry and present their order number proving their right to act on behalf of the Customer. If the Customer fails to provide the order number IKEA Estonia reserves the right to refuse to handover the Goods.   

7.3. The Customer is obliged to take the ordered goods in a two (2) calendar days period after he/she has been informed by IKEA Estonia about such possibility, unless the parties agree otherwise.
8.1. Any assembly and installation services required for the furniture purchased shall be ordered separately and paid for in accordance with the prepayment invoice issued to the Customer. Information on prices for assembly and installation services is available here: https://www.ikea.com/ee/en/customer-service/services/assembly/.   

8.2. In case of the kitchen and/or any other storage furniture assembly order, service charges shall be calculated separately.

8.3. In case additional works and/or additional materials must be used while assembling and mounting the furniture, related expenses shall be covered by the Customer on site.

8.4. By reading these Terms and Conditions the Customer accepts that only IKEA appliances shall be installed.

8.5. Upon arrival of the assembly specialist, the furniture and appliances must be in the original packaging, and the room must be clean and prepared for furniture assembly works. Please note that unpacked furniture/appliances will not be assembled and money for the assembly specialist’s arrival shall not be refunded.
9.1. In case of necessity or under the circumstances specified in the legislation, IKEA Estonia has a right to alter, amend or supplement these Terms and Conditions. The amended Terms and Conditions can be found on a website www.ikea.com/ee/en/. The new version of the Rules shall enter into force when published on the IKEA Estonia website www.ikea.com/ee/en/.

9.2. For contractual relationship that arises between the Parties, laws of the Republic of Estonia shall apply.

9.3. All questions or disputes between the Parties concerning interpretation or implementation of these Terms and Conditions shall be settled by consultation and negotiation between them.

Last updated: 11.02.2026