Frequently asked questions at IKEA Estonia

If you are outgoing, dedicated, customer-service orientated, and interested in working as part of a team, contact us to find out about vacant positions or read more about it at Work at IKEA.

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service, and immediate take-away. All our products are labelled "Design and Quality, IKEA of Sweden".

With its Swedish roots, IKEA retailing is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. Several different franchisees operate IKEA stores in 29 countries.

The IKEA experience is more than just the products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

The IKEA business idea is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

Our gift cards can be purchased at IKEA Tallinn store or IKEA Tartu Planning Studio. You can pay with a gift card at both regular and self-service checkouts. However, gift cards are not available for purchase online and at our self-checkouts. IKEA gift cards (e.g., gift cards purchased at IKEA Tallinn Pick-up and Ordering Point before August 24, 2022) can be used in Tallinn store and Tartu Planning Studio.

No, you can make several purchases with the same gift card.

You can check the balance of your gift card at IKEA Tallinn store and IKEA Tartu Planning Studio.

Currently, there is no option to use the gift card online. But we are working towards making it a possibility in the future.

IKEA gift card purchased in Estonia is valid only at IKEA Tallinn store and IKEA Tartu Planning Studio.

Yes, any IKEA gift card purchased in Estonia can be used at IKEA Tallinn store,  IKEA Tartu Planning Studio, and IKEA Pärnu Small Store.

The order handling fee is intended to cover the costs of warehouse systems maintenance and product handling. It is applied to online and IKEA Tartu Planning Studio orders under 100 €. If your shopping cart value is equal to or greater than 100 €, there is no extra fee. The order handling fee is also not applied when shopping at IKEA Tallinn store.

You can collect your online orders in IKEA Tallinn store, Pärnu Small Store or IKEA Tartu Planning Studio. You can select the preferred pick-up point before purchasing online or in IKEA Eesti app. Of course, we also offer home delivery service if you are busy or prefer us to do all the hard work.

Yes, we have the same prices online, in the Tallinn store, Pärnu Small Store and in Tartu Planning Studio.

To cancel your order, contact our customer service department at +372 330 4000 (from 9:00 a.m. to 6:00 p.m. on working days and from 10:00 a.m. to 6:00 p.m. on weekends) or send us an email at [email protected].

Yes, we deliver orders to the whole of Estonia. Read more about the terms, conditions, and areas of home delivery here.

Live plants, food items, and custom-made worktops and wall panels are not available to order online.

Yes, you can. Read more about our return policy here.

No, they will not. Reducing single-use plastics is one of the ways to be more sustainable and take care of nature. We also offer you tear-resistant and reusable shopping bags and sturdy paper bags if you wish to do your shopping in IKEA Tallinn store or IKEA Tartu Planning Studio.

We accept all major credit and debit cards including Visa, Mastercard, and Maestro. You can also initiate your payment using the following bank links: Swedbank, SEB, Citadele, Luminor, Coop Pank, and LHV.

Each product has a small round symbol in the lower right corner of the product page indicating its availability online. If the dot is green, it means that there are more than four items in stock. When the dot is half yellow, there are up to three items in stock. If the dot is red, the item is not available to purchase online.

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then confirm your order by email.

Unfortunately, products from other IKEA stores cannot be ordered to IKEA Tallinn store, Pärnu Small Store or IKEA Tartu Planning Studio.

Purchases on the IKEA website can be done only when logged in, but you do not need to be a member of the IKEA Family to place an order.

Yes, we will send you an order confirmation email once we receive your order.

Information about the expected delivery time is displayed in the online store before making a purchase. We will send you an e-mail and/or SMS informing you of the arrival time and date of your ordered products.

Yes. To receive the products, they must say the order number beginning with ’SO’ and the name and phone number of the orderer. The person who is collecting the order must present a valid ID.

Unfortunately, we do not offer such a service now. But we are working towards making it a possibility in the future.

Yes, our products can be purchased in instalments. IKEA Estonia offers hire purchase with the Klix Pay Later payment solution of AS Citadele banka Estonian branch. Read more about the terms and conditions of the instalment service here.

We make it easy for you to pick up, take home, and put together your furniture by yourself. But if you prefer to save time and energy, we have a range of additional services available to help:

• Delivery
• Picking with delivery
• Assembly
• Kitchen planning
• Kitchen installation
• Measuring
• Interior design service

Currently, you can order our delivery service online and book an in-person or online meeting with our kitchen planning specialists.

When your chosen home delivery date or time is no longer convenient, please let us know at least one day (24h) before the delivery by contacting our customer service department at +372 330 4000 (from 9:00 a.m. to 6:00 p.m. on working days and from 10:00 a.m. to 6:00 p.m. on weekends) or send us an email at [email protected].

Contact our customer service department at +372 330 4000 (from 9:00 a.m. to 6:00 p.m. on working days and from 10:00 a.m. to 6:00 p.m. on weekends) or send us an email at [email protected]. Together we will find the best possible solution for you.

Home delivery price depends on the area where you live, and the weight and size of the delivered goods. You can find the conditions and prices for the home delivery service here. The pick-up from IKEA Tallinn store and IKEA Tartu Planning Studio is free.

The home delivery service price includes the delivery of goods up to 500 kg or six (6) m³ to your home or business. We deliver your order without extra cost until the 5th floor (if there is the possibility of using an elevator, also higher). Assembled items purchased from the Showroom or the Discount area are delivered only to your building.

Yes, you can. You can return your goods within 90 days from the date of purchase. IKEA Family members can return new and unopened products within 365 days for a full refund if IKEA Family e-card was used on purchase. Read more about our return policy here.

Yes, we do. Read more about our guarantees here.

You can only return items purchased in IKEA Tallinn store, in IKEA Tartu Planning Studio, and in our online store www.IKEA.ee.

Read about it at the Return Policy.

You can find digital copies of assembly instructions below every product listed online in the ‘Assembly Instructions / Documents’ tab.

You can read about it at Product Recalls.

Membership at the IKEA Family is free. Besides, in order to get an IKEA Family card, you do not need to buy any goods.

As an IKEA Family member, you receive benefits, rewards, and a few surprises along the way.

• Free coffee or tea. Free hot drink every time you visit the Swedish restaurant on weekdays and spend 1 € or more with your IKEA Family card.
• Special monthly offers. Special offers on products in the IKEA range. To spot the offers, look for the blue IKEA Family labels in-store and online.
• Free insurance of goods. This benefit will insure your new products against any accidental damage on the way home. If you break it, we replace it within 90 days from the date of purchase.
• Be the first at the pre-sale. Acquire the goods at the sale prices one day ahead of those who do not hold the IKEA Family card.
• More fun for children. With your IKEA Family card, your child‘s playing session at Småland will be extended by 30 minutes (this depends on the number of children playing at that time).
• Games & gifts. We enjoy having fun and hope that you do too! That is why from time to time we organise games for you to participate in.

To join this club, you have to fill in the IKEA Family club form (where only e-mail is required) or create an IKEA account and choose to become an IKEA Family club member. The form can be found at www.IKEA.ee. After the registration, a confirmation e-mail will be sent to your mailbox. After confirming your e-mail, the e-card will be sent to your mailbox and added to your IKEA account. The e-card proves that you are a club member.

We send the IKEA Family e-mail messages 4 to 5 times per month.

The IKEA Family card may be used only by its holder or their close family member. Your acquaintances may obtain their own cards – this will take no longer than a minute.

No. The e-card is issued only to its holder.

The e-card will be activated immediately after you receive it in your mailbox.

If you have deleted your e-card and would like to have it again, you can download its digital copy from your IKEA account or simply by re-entering your e-mail address in the IKEA Family club form. You will receive a copy of your IKEA Family e-card in seconds. If you have a subscription to IKEA Family newsletters, you will find your e-card there as well.

There are various differences between the regular prices and the special IKEA Family prices for the club members. The special prices are applied to certain IKEA products each month. To spot the offers, look for the blue IKEA Family labels in-store and online. To acquire lower prices, do not forget to show your IKEA Family card at the time of purchase or be logged in to your IKEA account while making the purchase online.

If you want to receive information about the special IKEA Family offers by e-mail, subscribe to our newsletters.

When you pay for the products and show your IKEA Family card, you insure your goods against any accidental damage during their transportation. Besides, information about your purchases helps us prepare the offers that are especially interesting and relevant to you.

Your IKEA Family card can only be used in the country it was issued in. If you registered to become an IKEA Family club member in Estonia, your card will be valid only at the IKEA store in Estonia and IKEA Tartu Planning Studio.

You can update any of your profile details such as name, address, contact details, marketing preferences, and IKEA Family games and/or competitions agreements online, by logging in to your IKEA account.

We care about your privacy, therefore you can update your marketing preferences online, by logging in to your IKEA account. If you wish to stop receiving emails from us, you can also unsubscribe from our mailing list by clicking the “Unsubscribe” button at the end of any newsletter.

To insure the goods, your IKEA Family card must be shown at the time of purchase. To claim your free insurance, you should come to the IKEA store or the IKEA pick-up and ordering point within 90 days from the date of purchase and bring the item, your IKEA Family card, and your receipt. The free insurance of goods is valid on any purchase, whether you have purchased it for the regular or for the special IKEA Family price.

Yes, you should always show your IKEA Family card, no matter what products you’re buying. Here’s why:

• You’ll insure your goods against any accidental damage during their transportation.
• You’ll be able to return the products within 365 days.
• You’ll help us get to know you better and learn about the things you love!

Unfortunately, the cashiers cannot look up your information at this time. However, you have a few options:

• You can download a digital version of your IKEA Family card in seconds just by entering your e-mail address here: www.IKEA.ee/client/quickfamily.
• Your IKEA Family e-card is at the bottom of all IKEA newsletters. The cashier can scan the QR code from your phone.
• Add the e-card to your Apple or Android mobile wallet from your IKEA account and show it to the cashier.

We are sad to see you go... But if you wish to terminate your membership, you can do that by logging in to your IKEA account and deleting it or by contacting our Customer Service by e-mail at [email protected].

When you create an IKEA account, you have to choose to become an IKEA Family club member.

Special offers and prices are only valid if you have marked in your account that you want to become an IKEA Family club member.

You can log in to your IKEA account at www.IKEA.ee/client at any time and click on the button “Join the IKEA Family club”. 

IKEA Tallinn store is located at Kangrumetsa tee 1, Kurna Village, Rae Parish, Harju County, 75307.

Due to popularity and supply issues, some products may not always be available. Generally, we can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit us.

Only certified assistance dogs for people with physical disabilities and dogs that are in dog carriers are allowed into IKEA Tallinn store. If you want to visit us with your pet, be sure to bring a pet carrier with you.

It is very convenient to come to IKEA Tallinn store by car or bus. When traveling by bus there are two options, bus no. 200 (IKEA–A-Terminal) and no. 201 (IKEA–Mustakivi). You can find the timetables here.

IKEA Tartu Planning Studio is located at Ränirahnu st 21, Räni township, Kambja parish, Tartu County, 61708.

IKEA Tartu Planning Studio offers a convenient, easily accessible, and inspiring way for you to get support for planning home furnishing solutions that are customized for your individual needs. At Tartu Planning Studio, we offer individual, one-on-one, kitchen planning service as well as help in using online planning programs. The Planning Studio also offers Click&Collect and on-spot ordering.

In IKEA Tartu Planning Studio, one-on-one consulting service from professional planning specialists is available for kitchen planning. If you'd like, you can additionally try out our easy-to-use planning tools for other furniture solutions that are also available on our website.

IKEA Tartu Planning Studio is open for all visitors to browse our Showroom and get inspiration and ideas for their homes. However, we strongly urge those who would like to plan their kitchen with the help of a specialist to make an appointment in advance, as our same-day availabilities book up quickly. You can book your kitchen appointment here.

Products purchased from IKEA Tallinn store and IKEA Tartu Planning Studio can be returned to the Planning Studio. Products that you have bought or ordered outside Estonia cannot be returned to the Planning Studio.

IKEA Tartu Planning Studio does offer a few products for immediate take-away. We encourage you to explore our Showroom and get ideas and inspiration for your home. And if you wish, you can still make an order here and pick up your goods.

Only certified assistance dogs for people with physical disabilities and dogs that are in dog carriers are allowed into IKEA Tartu Planning Studio. If you want to visit us with your pet, be sure to bring a pet carrier with you.

Småland is a supervised play area in IKEA Tallinn store, where we welcome the youngest members of the family to play and have fun. You can enjoy your shopping knowing your children will be safe and cared for.

The Småland play area is located on the ground floor next to the store entrance.

Our Småland play area is open for all 95 to 125 cm tall children between the ages of 3 and 7, including those with physical and intellectual disabilities.

The children‘s play area can accommodate up to 20 children at a time.

All children can play for up to 1 hour. But with your IKEA Family e-card, your child's playing session will be extended by 30 minutes (this depends on the number of children playing at that time).

Ensure that your child is in good health before entering the play area. Children must wear socks during the play time.

Parents and other adults are not allowed at Småland. Our supervisory staff will take care of your children.

As every child has different dietary requirements and the sessions are for a short period of time, we do not provide food. However, we provide water at a child’s request.

Parents or guardians must be in the store whilst their children are enjoying our Småland facilities.

We have several online planning tools to help you give shape and substance to your dreams. You can play with colours, styles, sizes, and configurations to plan your way to perfection through a variety of kitchen, bathroom, wardrobe, and storage planners. You can view your designs in 3D and get a detailed product list to save or print to make it easy to order or buy.

Unfortunately, products cannot be added to the shopping cart at once in the kitchen planning program. If you want to buy your kitchen online, all the items must be added to the shopping cart one by one, and their quantities must be entered separately.

All planners but Kitchen planner, PAX, and BESTÅ are available on tablets and mobile devices.

Contact us by email at [email protected] and we will reactivate your account.

In February 2022, IKEA introduced a new kitchen planner. Because of that all user accounts of the old planning program became invalid. To use the new kitchen planner, you need to create a new user account on the planning program page. It is important to remember that when creating a new account, you must use an email address you have not previously used in the IKEA planning program.

If you want to open an old kitchen plan, you need its project code. To get the project code, contact us at [email protected] and we will send you a special link.

No, but you must have a valid user account. This account is, however, not associated with IKEA Family loyalty club membership.

Since the kitchen planning program is not directly on the www.IKEA.ee website, a new separate user account must be created to use it.

Business customers can place an order on our website using a special order form for business customers or sending an e-mail at [email protected]. Orders can also be placed at IKEA Tallinn store and IKEA Tartu Planning Studio.

Yes, they can. After completing the order form, IKEA Estonia's business customer department sends the business customer a prepayment invoice. When ordering goods in IKEA Tallinn store or IKEA Tartu Planning Studio, you can only pay for the goods in cash or by bank card.