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Workareas

A few of us wear yellow t-shirts. Others don’t. We strive to ensure IKEA is successful in various areas, both in the IKEA stores as well as at head office.

You’ll find out about key activities in the individual business areas and the latest vacancies on the following pages:

Sales, Commercial & Customer Relations
Logistics & Supply Chain
Interior Design & Visual Merchandising
Restaurant & Bistro
People & HR
Safety, Property & Facility Management
Finance, Accounting & Legal
Innovation & Sustainability
IT & Digital Solutions
Marketing & Communication
International workareas

Sales, Commercial & Customer Relations

Sales & Commercial

You are the first point of contact for customers and you inspire them with your knowledge of IKEA products and the many ways of comfortably furnishing a home. You know all about the IKEA range, the local markets, customer requirements and you have a strong interest in interior design. As a friendly and helpful sales advisor, you enjoy providing customers with guidance. At the store, we’re a large team from Sales, Communication and Interior Design, Customer Relations and Logistics who work together closely.

Together let’s focus on making everyday life better for lots of people and providing inspiration for their homes.

Customer Relations & Checkout

Working at Customer Relations, you help ensure every visit to IKEA is a really positive experience. As they make their way around the store, customers should be able to find everything they’re looking for, for example, their favourites pencils, but also yellow shopping bags and catalogues. Once customers have finished shopping, you’ll also help out on the checkout or at Customer Relations, dealing with issues such as transport, assembly and complaints. You ensure all customer issues are dealt with. Both at our IKEA stores and at our Customer Service Support Center in Spreitenbach.

Customer Support Center Spreitenbach

Everything revolves around our customers at IKEA. In customer support, we establish and maintain long-term relationships with new and existing customers in an extremely diverse services environment. We are a large team and we work together closely to ensure everyone who visits and shops at IKEA enjoys a positive and pleasurable experience. We implement services, collect feedback and provide solutions. We forge links with our customers by exploring their personal needs and engaging in genuine interaction. We’re a team who really enjoy dealing with people!


Logistics & Supply Chain

Logistics in the stores

Your task is transporting things from A to B or distributing thousands of products to various locations. As part of a large team, your role behind the scenes is to ensure IKEA products are always available to lots of people. You’ll ensure product availability and juggle storage capacity and goods volumes at the IKEA stores. You’ll work closely with colleagues from Sales to deliver a successful shopping experience. The vitality and diversity of IKEA products constantly presents all IKEA store departments with exciting challenges – including logistics.

Distribution centre in Itingen

The IKEA distribution centre is part of the global supply chain between suppliers and customers shopping at IKEA stores and at home. In your role you ensure that the range of products is delivered to all IKEA stores or directly to customers as sustainably and cost-efficiently as possible and that requirements are met in terms of the agreed volume, quality and time of delivery. You’ll make sure that customers can buy a BILLY shelf online in the morning and assemble it at home in the evening. We’re always on the move and never stand still.


Interior Design & Visual Merchandising

Where other people see IKEA products, you see good solutions for creating a better life at home. You bring IKEA products to life in our stores, catalogue, online and beyond. You combine colours, textures, layouts and furnishings into smart solutions that excite, engage and convince IKEA visitors that they can do it too. Your solutions, designs and range presentation inspire the many people to take a better life home with them. Show us!


Restaurant & Bistro

You want to create a great experience for IKEA customers with a modern taste of Sweden! And you know food plays a vital role in creating a better everyday life for the many people – in IKEA stores, at work and in people’s homes. Whether you’re cooking, sourcing products, developing an offer or serving customers, food is your passion. Especially when it’s honest, healthy and delicious.


People & HR

You support the IKEA business through people processes based on the IKEA values and a unique view on people. You believe different experiences and backgrounds collectively make us wiser and stronger. You work hard to bring the best people on board. And you create a sturdy foundation for them to bloom into their best selves as they build the business too. You believe in people.


Safety, Property & Facility Management

Property & Facility Management

You lead the way in delivering safe, compliant, sustainable, and innovative solutions for every property. You help secure, build and maintain our physical locations – from stores to offices to factories – to help us meet the needs of the many people. You get a sense of pride seeing everything working smoothly. Your colleagues need you!

Health & Safety

You care about people. You make sure customers and colleagues come home safe and sound every day. New solutions for a sound and healthy work environment get you going. Prevention is key! Together with colleagues, you stop accidents before they happen. Safety first!


Finance, Accounting & Legal

Finance, Accounting & Tax

You’re an analyser and an influencer. You find the truth behind the figures to steer the IKEA business. Securing compliance with local and international laws and reporting standards? Assuring accounting processes are efficient and tax compliance meet business needs? Consider it done. Providing reliable financial data to a wide variety of stakeholders? You’re on it.

Legal & Governance

You help us stay on track and in line in a changing world. You love harmonising local and international law with the best interests of IKEA and its customers. Your diligence keeps our business on top of the legalities and guidelines governance requires. Your integrity is unquestioned, your capacity is vast and your dedication to detail is vital.


Innovation & Sustainability

Quality & Sustainability

Keep the quality. Cut the waste. Save time. Save money. Reduce resources. You increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.

Business Development & Innovation

Who knows? Do you? You’re curious about the future and aim to tackle the issues impacting our everyday lives. Solving the really big problems for people and the planet. You work across IKEA and beyond to connect ideas and technologies, building on the creativity of the collective brain to create new business opportunities and better lives for people everywhere.


IT & Digital Solutions

You help make IKEA an innovative and modern brand. You make it possible for people to have a smarter life at home and a rewarding (hiccup free!) shopping experience. And you help make IKEA a great and efficient place to work with digital solutions for every business need. You’re a vital part of the IKEA business – now more than ever.


Marketing & Communication

Marketing & Communication

You are the IKEA voice. In every place and in every channel where IKEA speaks. In words. In pictures. And maybe in virtual worlds and more. Your mission is to build the brand and inspire people to find value in all we have to offer. And to keep your fellow co-workers informed, engaged and connected in a constantly changing business environment.

eCommerce

Now what? You show us! You lead business development and operations across digital channels to turn visitors into customers. You inspire people with the IKEA range wherever they are – on a bus, in the waiting room, at an IKEA store, at home on the sofa or in the bathtub.

International workareas

Design & Product Development

We’re the team which creates products and solutions that make life even better. Together we transform design into real products for real people – from the factory to the customer. The guiding star in our highly diverse Group is democratic design – the IKEA outlook on how to create sustainable products while ensuring beautiful design, great performance and top quality – all at extremely attractive prices.

Engineering & Technology

You’re a key part of our team, enabling efficient product development and production through innovative engineering. You love a puzzle and look for ways to make things smarter, safer and more user-friendly. And you make sure our products live up to the highest standards of quality, design, function, price and sustainability.

Material & Innovation

Who would ever think of such a thing? Well…you would! You delve deep into emerging technologies and materials. You develop solutions and build the platforms that will define the IKEA range in the decades to come. Sustainable, attractive, compatible, healthy and safe. All to deliver products that really do make IKEA customers’ lives better.

Purchasing & Sourcing

You’re a born negotiator. You source the world for suppliers for everything from raw materials for products to ink for the printer. You work to maximize what suppliers can provide at the lowest possible prices while assuring safe and sustainable sourcing at all times. Most importantly: you build mutually beneficial partnerships for the long-term. Want to make a deal?

Production

You’re a maker. And you know that what you make today ends up in people’s homes tomorrow. Some people wake up to the smell of coffee, but you wake up to the scent of birch. You love technology too! It’s what makes beautiful designs reality. Great products, great quality, great price.

Expansion

You help us grow. Discover new horizons, push boundaries, and explore uncharted territory. You love to analyse new and existing markets to make the most of the IKEA business. You lead the way to bring the IKEA offer to even more of the many people around the world. IKEA founder Ingvar Kamprad said ‘Most things still remain to be done. A glorious future!’ Don’t you agree?

Real Estate & Leasing

Without us it would be difficult to meet our customers in person. Our team finds, develops and manages IKEA real estate all over the world. We’re all different, but we share a passion for property. We challenge and inspire one another to always remain close to IKEA customers and to understand the impact of changes in the retail sector on our real estate requirements.


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