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Welcome back

We are very much looking forward to welcoming you in our IKEA stores. Please remember that security measures and a large number of visitors can lead to longer processing and waiting times. We thank you already now for your patience.


Our opening hours

Our opening hours

Open again

Our IKEA Restaurant, the Bistro, the Swedish Food Market and the Cafébar (currently only in IKEA Vernier) are open again for you. How about a portion of Kötbullar for take away?

Currently still closed

Please note that our children's paradise Småland are currently still closed.

Our co-workers look forward to seeing you, with a smile behind the mask.


All information on shopping safely:

Safety and hygiene measures

Here’s how we can work together to protect ourselves:

We're still living in challenging times. That’s why we’ve prepared extensive safety and hygiene measures to protect you and our co-workers. So there’s no longer anything stopping you from feeling safe and at ease while shopping with us!

Stricter hygiene measures

Stricter hygiene measures

You’ll find disinfectant dispensers and wipes throughout our stores, and our cleaning staff are constantly on the go.

Duty to wear masks

We comply with the federal regulations to combat the pandemic. In our IKEA stores, masks are mandatory without exception - to ensure the most comprehensive protection for our co-workers and customers.

Customers who do not wish to wear a mask - whether with or without a certificate - are not permitted to visit a store where masks are mandatory. We handle the situation in the same way for the many and do not see ourselves as having the necessary expertise to distinguish between a doctor's prescription and a certificate purchased on the Internet.

1.5 metres’ distance

To protect ourselves, we are all keeping at a distance from one another. So that we can stick to the minimum distance of 1.5 metres, you will find markings on the floor in certain areas.

Card or contactless payment

You can protect yourself and others by paying by card or contactless (TWINT) rather than cash whenever possible.

Max. four persons at one table

A maximum of four people who already know each other may sit together per table.
The exception is families with more than two children.


Important information about your purchase

Customer support

Please note: Currently there are longer waiting times for inquiries in our customer service.

Delivery services

Note: Longer delivery times may occur.

Click & Collect

Please note that we unfortunately do not offer "Click & Collect" in all IKEA stores in the same way. You can see the type of service available in your IKEA store in the shopping basket when you complete your order.


Frequently asked questions about the current situation

Are you looking for information about deliveries, assemblies, or would you like to make a complaint? Here we have collected all important information for you.

Last updated: 8 October 2020

Online shopping at IKEA.ch

Yes. We are still here for you 24 hours a day. At the moment, the following options are available to you:

Parcel delivery service

Good to know:

  • Parcel deliveries have no fixed delivery date
  • As soon as your order reaches our delivery partner DPD, you will be notified about the exact time and date of delivery.
  • It may happen that your Parcel delivery is split into two packages and that these are not delivered simultaneously. Please be patient. The second package will be sent to you as quickly as possible. Thank you.

Standard deliveries by truck

Collection from a store (Click & Collect or IKEA Collect-Box) or an IKEA Pick up Point

Try adding the item you wish to buy to your shopping list. In some cases it is possible to buy the item this way. When you click on the shopping list, it will say “How would you like to receive your order” at the bottom. Enter your postcode. If there is an alternative option for you, it will be displayed here.

If this does not work either, you will unfortunately have to wait until the item becomes available again.

It may happen that some delivery windows are fully booked. If this is the case for you, please select an alternative delivery window.

Since the health of our customers, our co-workers and our suppliers is our top priority, IKEA and its suppliers that carry out orders for IKEA are adhering to the official guidelines laid down by the FOPH. (such as consistent ​distancing and hygiene routines, more frequent cleaning and the wearing of gloves).

Deliveries by truck
If you prefer that our delivery partners leave the goods in front of the door of the building instead of delivering them into your flat, choose our delivery option "Curbside".

Parcel deliveries
Our service partner DPD will deliver your package to your home directly. There is also the option to grant a signature release authorisation. DPD will send you a link as soon as they have received your package. Unfortunately, it is not currently possible to pick up your package from a DPD pick-up shop.

IKEA Collect Box
With this service, you can collect your order without directly coming into contact with any of our co-workers.

Safe Shopping

We comply with the federal regulations to combat the pandemic. In our IKEA stores, masks are mandatory without exception - to ensure the most comprehensive protection for our co-workers and customers.

Customers who do not wish to wear a mask - whether with or without a certificate - are not permitted to visit a store where masks are mandatory. We handle the situation in the same way for the many and do not see ourselves as having the necessary expertise to distinguish between a doctor's prescription and a certificate purchased on the Internet.

Deliveries and collections

Delivery times for standard deliveries are a little longer than usual due to the large volume of orders we are currently receiving. Thank you for your patience.

  • Parcel delivery service: ca. 3 days
  • Standard deliveries by truck: around 25 days

We will keep you informed about the status of your delivery. Please use our order tracking tool at IKEA.ch.

Yes. All deliveries can currently be picked up at the Chur and Saxon Pick-up

Click & Collect (collection from an IKEA store)
Click & Collect orders are possible for all IKEA stores in Switzerland.

All Click & Collect orders must be collected from the IKEA store and within the time window selected during the ordering process.

PLEASE NOTE: This option is not available for all items. If this option is possible for your order, it will be offered to you during the ordering process directly.

IKEA Collect-Boxes
IKEA Collect Box orders (collection from an IKEA Collect Box at an IKEA store) can be placed for all IKEA stores in Switzerland.

All IKEA Collect Box orders must be collected within 24 hours after receiving an order confirmation e-mail.

PLEASE NOTE: This option is not available for all items. If this option is possible for your order, it will be offered to you during the ordering process directly.

Services: assembly, installation, planning and other services

Yes. Here you can find more information:

If you would like to book an assembly, please click here.

As the health of our customers, our co-workers and our suppliers is our top priority. IKEA and all companies working to support IKEA are adhering to the official guidelines laid down by the FOPH (such as for example consistent distancing and hygiene routines, more frequent cleaning and the wearing of gloves).

You have two options for planning your dream solution with one of our kitchen and wardrobe specialists: arrange a planning appointment at an IKEA furniture store or use our online planning service.

Complaints

We’re receiving a lot of calls and emails at the moment. We are doing our utmost to process all enquiries. Unfortunately, you may need to wait longer than usual for your calls and emails to be answered, however.

We deeply regret this and ask for your patience and understanding.

Find out more about our approach to COVID-19: