Skip to main content

COVID-19 - All information on the current situation

In accordance with the decision of the Federal Council of 13 January 2021, all our IKEA stores in Switzerland will be closed from 18 January 2021 until at least the end of February. Our bistros (take-away) and Swedish shops will remain open.

We are still there for you online and looking forward to your visit

On this page you will find all the latest information on the following topics:

Last updated: 16 January 2021

You can find all the information and options for your existing order here:


Current information about our services

Returns and Exchange

We offer a 365-day return policy. This period is automatically extended by the duration of the lockdown.

Deliveries

All delivery methods are still available for online orders:

Current delivery times:

  • Parcel delivery: approx. 3 days
  • Curbside delivery: approx. 1-6 days
  • Standard delivery by truck
    • from IKEA store: approx. 1-10 days
    • from warehouse: approx. 1-10 days

Click & Collect

Now only CHF 9.95

With Click & Collect you can conveniently shop from wherever you like and collect the goods with our drive-in service or even 24/7 in our lockers in front of the stores.

Online planning service

With our planning service, you get an all-inclusive, stress-free service package. At a previously agreed time, meet online with our specialists for kitchens, wardrobe systems or living room storage solutions, and they will be able to offer you professional support with your planning.

Assembly

Bookings of an assembly via NeedHelp (German-speaking Switzerland and Ticino) and Youpijob (Aubonne/Vernier region) are still possible.

Product availability

To be able to order your products via Click & Collect, they must be in stock at your store. We show you how to check availability: Here's how it works.

IKEA for Business

We remain accessible for your business. Let our IKEA for Business specialists provide you with advice.


Frequently asked questions about the current situation

Are you looking for further information? Here we have collected all important information for you.

Online shopping at IKEA.ch

Can I order online?

Yes. We are still here for you 24 hours a day. At the moment, the following options are available to you:

  • Parcel delivery
  • Curbside delivery
  • Standard deliveries by truck (from warehouse/from stores)
  • Click & Collect: Collection from a store (Drive -in or IKEA Collect-Box) or an IKEA Pick up Point

What can I do if my preferred delivery window is unavailable?

It may happen that some delivery windows are fully booked. If this is the case for you, please select an alternative delivery window.

Delivery

What are the current delivery times?

  • Parcel delivery: approx. 3 days
  • Curbside delivery: approx. 1-6 days
  • Standard delivery by truck
    • from IKEA store: approx. 1-10 days
    • from warehouse: approx. 1-10 days

When will I receive my delivery?

Truck deliveries:
We will keep you informed about the status of your delivery. Please use our order tracking tool

Parcel delivery:

  • As soon as your order reaches our delivery partner DPD, you will be notified about the exact time and date of delivery.
  • It may happen that your Parcel delivery is split into two packages and that these are not delivered simultaneously. Please be patient. The second package will be sent to you as quickly as possible. Thank you.

What impact will the availability situation have on my delivery?

Due to the current extraordinary situation, our supply chain may be interrupted at the moment. If your delivery is affected, we may remove individual delayed items from your order so that we can keep your promised delivery date. The amount of these items will of course be refunded to you. We apologise for any inconvenience this may cause and are working hard to provide you with your usual shopping experience.

How can I avoid coming into contact with someone during delivery?

Since the health of our customers, our co-workers and our service partners is our top priority, IKEA and all suppliers that carry out orders for IKEA are adhering to the official guidelines laid down by the FOPH (such as wearing of masks, consistent adherence to distancing guidelines, hygiene routines and more frequent cleaning).

Deliveries through our service partners

Our service partner will call you 30 minutes before delivery. You can let them know if you prefer your delivery to be placed at your front door instead of being brought into your home. Or, if possible, simply select our “Curbside delivery” delivery option.

Parcel deliveries
Our service partner DPD will deliver your package to your home directly. There is also the possibility of a contactless transfer (authority to leave). DPD will send you a link as soon as they have received your package.

IKEA Collect Box / Click & Collect Drive-In
With this service, you can collect your order without directly coming into contact with any of our co-workers.

Click & Collect

Can I pick up my ordered furniture at an IKEA Pick up Point (Chur/Saxon)?

Yes. All deliveries can currently be picked up at the Chur and Saxon Pick-up

Can I pick up my ordered furniture at a store (Click & Collect or IKEA Collect Box)?

Click & Collect Drive-In (collection from an IKEA store)
Click & Collect orders are possible for all IKEA stores in Switzerland.

  • All Click & Collect orders must be collected from the IKEA store and within the time window selected during the ordering process.
  • PLEASE NOTE: This option is not available for all items. If this option is possible for your order, it will be offered to you during the ordering process directly.

IKEA Collect-Boxes
IKEA Collect Box orders (collection from an IKEA Collect Box at an IKEA store) can be placed for all IKEA stores in Switzerland.

  • All IKEA Collect Box orders must be collected within 24 hours after receiving an order confirmation e-mail.
  • PLEASE NOTE: This option is not available for all items. If this option is possible for your order, it will be offered to you during the ordering process directly.

Returns and Exchange

How can I return or exchange items?

Unfortunately, we are unable to offer exchanges or returns over the counter, since the IKEA stores are currently closed. Returns and exchanges of items that have already been delivered are still possible. Please get in touch and we’ll be happy to help. Please be prepared for slightly longer waiting times than usual.

The return period for my product expired during the lockdown. Can I still bring it back after the re-opening of the IKEA stores?

Yes, of course. For all products, for which the return period has expired during the lockdown and which fulfill our return criteria, we are prolonging the return period until end of April (30.4.2021). 

My trial period of my new mattress has expired during the lockdown. Can I still exchange it for a new one after the re-opening of the IKEA stores? 

Yes, of course. For all mattresses, for which the exchange period has expired during the lockdown and which fulfill the exchange criteria, we are prolonging the exchange period until end of March (31.3.2021). That means, you can exchange your mattress if it was bought after the 20.12.2020 (delivery or purchase date). 

The warranty of one of my products expired during the lockdown and therefore I couldn’t claim my case with IKEA. Can I still claim the warranty after the re-opening?

Yes, of course. All warranty periods, which would have expired during the lockdown and couldn’t be registered correctly with IKEA, will be prolonged until end of April (30.4.2021).

Products and availability

Can I reserve products?

Unfortunately, it is not possible to reserve our products either online or in our furniture stores. If the item you want is currently unavailable, you can select your product online, check the new availability date and activate the notification function to let you know when it will be available again.

How will I know when a product is available again?

If the item you want is unfortunately unavailable, you can select your product online, check the new availability date and activate the notification function to let you know when it will be available again.

Here’s how

Services: assembly, installation, planning and other services

I booked an assembly before the lockdown, will the appointment remain?

Don't worry, your assembly will take place as planned on the agreed date.

Since the health of our customers, our co-workers and our service partners is our top priority, IKEA and all suppliers that carry out orders for IKEA are adhering to the official guidelines laid down by the FOPH (such as wearing of masks, consistent adherence to distancing guidelines, hygiene routines and more frequent cleaning).

Can I book an assembly or kitchen/bathroom installation?

Yes. IKEA and our partners NeedHelp (German-speaking Switzerland and Ticino) and Youpijob (area of Aubonne/Vernier) support you with the assembly of your IKEA furniture during this extraordinary time. You can book your assembly directly on the platforms of our service partners.

Since the health of our customers, our co-workers and our service partners is our top priority, IKEA and all suppliers that carry out orders for IKEA are adhering to the official guidelines laid down by the FOPH (such as wearing of masks, consistent adherence to distancing guidelines, hygiene routines and more frequent cleaning).

How can I book a planning service with IKEA?

Arrange a planning appointment for our online planning service for kitchen, wardrobes and living room storage. For IKEA for Business customers we offer a special service.

Can I book a rental van?

No, unfortunately it is not possible to book a rental van at the moment.

Can I book a sewing service?

No, unfortunately it is not possible to book the sewing service at the moment.

Complaints

I have made a complaint by telephone or email. When can I expect a response?

We’re receiving a lot of calls and emails at the moment. We are doing our utmost to process all enquiries. Unfortunately, you may need to wait longer than usual for your calls and emails to be answered, however.

We deeply regret this and would like to thank you for your patience and understanding.  

Take care of yourselves and stay healthy! 


Find out more about our approach to COVID-19: