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Our planning service - your personal consultation

You can do everything yourself – but you don’t have to. This is our motto at IKEA. We will support you in ensuring your needs are met during the planning stage, too.

With our planning service, you get an all-inclusive, stress-free service package in our stores or online. At a previously agreed time, meet with our specialists for kitchens, wardrobe systems or living room storage solutions virtually or in person, and they will be able to offer you professional support with your planning.

We provide a special service for IKEA for Business customers. Find out more

How can we help you with your planning?

Kitchens | Wardrobe systems | Living room storage solutions

Do you already know exactly what it is that you want? Then book your planning appointment here:

Planning service online

  • Available for: kitchens, wardrobe systems and living room storage solutions

  • This service is free of charge

  • Prior to your appointment, you’ll be sent an e-mail outlining the process as well as any technical requirements

  • Personal presentation of the planning by video conference and in the comfort of your own home

  • You’ll receive a non-binding offer based on your personal preferences and specifications, which will include further services (assembly, delivery, etc.)

Planning service in store

  • Available for: kitchens, wardrobe systems and living room storage solutions

  • This service is free of charge

  • After booking your appointment, you’ll be sent a confirmation e-mail

  • Please come to the relevant department in store on the day of your appointment. You can find out where this is at the entrance.

  • You’ll receive a non-binding offer based on your personal preferences and specifications, which will include further services (assembly, delivery, etc.)


Planning service for kitchens

Meet with our kitchen specialists online or in store
Choosing a new kitchen is a huge undertaking, and you will surely have many questions about planning and choosing the right electrical appliances for you. We will be happy to help you. In the consultation session, a kitchen specialist will work with you to create a 3D plan of your dream kitchen, tailored to your personal wishes.

IKEA Metod kitchen with light wood fronts and a black-brown kitchen trolley.
IKEA Metod kitchen in high-gloss white with a large stainless steel sink and electrical appliances. In front of this is a dining table and chairs.

Here’s how it works:

  • In a consultation session lasting up to two hours or so, we will discuss your needs and wishes for your new kitchen

  • We will advise you on the right electrical appliances for you, based on your user behaviour

  • Please measure your space carefully prior to the appointment or have a floorplan ready. The position of the doors and windows, the plumbing lines and ceiling height are all important factors

  • After creating your personal kitchen design, you can order the kitchen from us directly or, if you prefer, you can stop by again for more details

  • This kitchen planning service is free of charge

Arrange a planning appointment for your dream kitchen by video chat or in store here:


Planning service for wardrobe systems

Your dream wardrobe awaits
A well-organised wardrobe has been a satisfying thing since well before Marie Kondo came on the scene: everything hanging on the rail in an organised way, and drawers and compartments kept neat and tidy. Working together with our wardrobe system specialists, you too can create such a fantastic solution for your bedroom, tailored to your personal wishes.

An inside view of a wardrobe system with illuminated clothing rail and several compartments.
A wardrobe with sliding doors in birch featuring mirror elements and several drawers and shelves.

Here’s how it works:

  • In a consultation session lasting up to an hour or so, we will discuss your needs and wishes for your new wardrobe system

  • We will advise you on the various options with regard to dimensions, doors and interior organisers

  • Please measure your space carefully prior to the appointment or have a floorplan ready. The ceiling height and length of the wall against which the new cupboard is to be placed are both important factors

  • After creating your personal wardrobe system design, you can order your wardrobe system from us directly

  • This wardrobe system planning service is free of charge

Arrange a planning appointment for your wardrobe system solution by video chat or in store here:


Planning service for living room storage solutions

More than just a TV stand
Your living room should be as individual as you are, and your storage solution should work for you rather than the other way round. Now you can plan and implement just that, together with our living room specialists. Our storage modules are flexible and can be combined just the way you want.

A living room cabinet with illuminated display unit and closed doors in white.
A wall unit with several modules in white and white stained oak effect.

Here’s how it works:

  • In a consultation session lasting up to around 45 minutes or so, we will discuss your needs and wishes for your new living room storage solution

  • We will advise you on the various elements, combination options and range of colours available

  • Please measure your space carefully prior to the appointment or have a floorplan ready. The dimensions of the wall against which the new storage solution is to be placed as well as any power sockets and TV connections are important factors

  • After creating your personal living room storage design, you can order your solution from us directly

  • The planning service for living room storage solutions is free of charge

Arrange a planning appointment for your living room solution by video chat or in store here:


Home and Private Liability Insurance

Insure yourself and your belongings with HEMSÄKER

Because we know you care about your home and the people in it, we think it's important that you are well insured. HEMSÄKER Home and Private Liability insurance is designed to precisely do that. It insures your belongings at home and on the go, and provides financial protection for you and your family in the event of a liability claim.

HEMSÄKER is everything you'd expect from IKEA:

  • Affordable insurance protection without the unwanted extras
  • Everything online, choose what you need, cancel anytime
  • register your claim online, our insurance partner iptiQ will help you quickly

As an IKEA Family Club member, you'll also get an IKEA voucher worth CHF 20 for each year without a claim.

Insure yourself and your belongings with HEMSÄKER

Let's start with a bit of inspiration!

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