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How to return

Because sometimes you change your mind.

How to return
How to return
In-store

In-store

Return for free at any IKEA store. Find your local store here.

Express return at IKEA stores*

Express return at IKEA stores

The express return in stores can be used free of charge. You can speed up your return process even more by registering with us in advance.​

You can use this service if:​

  • you wish to return a maximum of five items*​*
  • your products are still in their original packaging
  • you have valid proof of purchase for your products. ​

Please start the returns process online before visiting your IKEA store. You will receive a bar code which you must then present with your products and proof of purchase.

Once you have entered your return details online, you can return your products within 14 days to any IKEA store. ​

* Available in Aubonne, Vernier, Pratteln, Spreitenbach, Lugano and Dietlikon

**Products from the Swedish Food Market and IKEA Bistro cannot be returned. ​

A pick-up

A pick-up

Organise a pick-up from your home or business and we will return your articles to our nearest IKEA store. Prices range from CHF 59.00 - 149.00 depending on the goods value (same as our delivery service). Please contact us for pricing and scheduling.

By parcel

By parcel

Please contact us with your receipt or order confirmation at hand. Price CHF 7.95 per Parcel. Finished parcel cannot be more than 30kg in weight and 100cm*60cm*60cm.