Skip to main content

Letter from CEO Michael Ward on IKEA Canada’s Response to COVID-19

April 9, 2020

To our IKEA Canada Co-workers and Community,

At IKEA, we are all guided by a simple, yet powerful vision, to create a better everyday life for the many people. This is forever a part of our business and will continue to guide us no matter how good or challenging times are.

As the situation with COVID-19 in Canada evolves, I continue to be impressed by the resilience and leadership of IKEA co-workers across the country. I want to take a moment to say thank you and recognize how we have pulled together during this challenging time.

I am proud that all of our units across the country are doing their part to help their broader communities. Together we have donated more than 200,000 N95 masks to frontline healthcare workers and our community relief taskforce continues their work to support vulnerable communities with much needed home furnishings nationwide.

As a global company, we are seeing the impacts of COVID-19 across all IKEA markets, with many of our stores temporarily closed worldwide. We continue to operate our online business in Canada in order to sustain the livelihoods of our co-workers and ensure business continuity.

Throughout this challenging journey our number one focus has been the health and safety of our co-workers and working to maintain their livelihoods during this unprecedented time. To date, we have been able to maintain every co-worker’s employment and 100% of their wages.

To help businesses and workers manage through this crisis, the Canadian federal government recently announced a 75% wage subsidy program for businesses that are seeing a drop of at least 30% in revenue due to COVID-19. The Prime Minister has also asked businesses to consider topping up their employees’ wages if they are able.

From April 13 – June 6, we will continue to secure all co-workers’ employment with IKEA Canada and will roll-out the following compensation plan during that period:

  • For co-workers who continue to be fully occupied (as per contracted hours) at 100% levels in the business, salaries and wages will continue at 100%.
  • For co-workers who are occupied (as per contracted hours) at less than 100% levels in the business, salaries and wages will continue at 90%.
  • All co-workers will continue to have 100% of their benefits.

In challenging times, we come together and focus on what truly matters – people. We will tackle this situation with confidence and courage and let our strong culture and values guide us. Our goal is to resume regular business activities as soon as we safely can.

This moment will pass, and we will come out of this stronger – as people and as a business. We continue to be stronger, together.

Thank you and take care,

Mike Ward
CEO & Chief Sustainability Officer
IKEA Canada