IKEA Stores: What’s Open, Closed and Enhanced Safety Measures
All IKEA Canada stores are now open to customers!
At this time, masks are now mandatory inside all IKEA stores across the country.
We are pleased to welcome our customers back to our store locations nationwide. With health and safety as our top priority, we have introduced enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. As a result, the children’s play area Småland will remain closed.
We are now in the process of reopening our food services, including the IKEA Restaurant and Bistro in select markets. As many of our Restaurants still remain closed, please check your local store page before you plan to dine with us.
You have 365 days to return or exchange your product. To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time.
Opening hours & details
Choose a location and view the current opening hours:
Important Update on Stock Availability
Due to the impact of COVID-19, we are currently experiencing some supply delays, which may impact product availability in-store and online. We encourage customers to check online to determine product availability prior to their store visit or online purchase. To check, when viewing a product page, click on the link provided in the ‘store stock’ section. If you want updates, select to be notified when supply is back. Stock updates are made every 24 hours. Due to system updates and high demand, there is a chance that an item with low stock may not be available for purchase. We appreciate your patience while we work with our suppliers to restock your favourite IKEA products.
Priority access for frontline healthcare workers and first responders
Now more than ever, it is important that we come together as a community.
That’s why we are offering priority access throughout the IKEA store for frontline healthcare workers and first responders (Police Officers, Firefighters, Paramedics and Military).
Join us in recognizing these individuals, by being patient while we get them through the store as quickly as we can.
Please share your chosen form of ID to a co-worker and help support physical distancing by keeping 2 metres apart at all times.
Health and Safety
As we begin to reopen store locations in certain markets, our top priority continues to be the health and safety of our co-workers, customers and communities. We believe that health and safety is our shared responsibility and we thank our customers for doing their part.
Enhanced Preventative Measures
• Physical distancing guidelines throughout the store, a minimum of 2-metres apart, including floor decals for lineups.
• Frequent sanitization and cleaning of units and surfaces, including carts (after every use).
• Personal protective equipment (PPE) for co-workers and separation screens around cash registers and customer service points.
• Limited store capacity overall, with additional limits in high-volume areas.
• We have removed cash handling, only card payments will be accepted.
• Hand sanitizer throughout and clear information on preventive hygiene methods to minimize the potential risk of infection.
• Preventative health and safety requirements for co-workers and third-party vendors.
Preparing for your Visit
• At this time, masks are now mandatory inside all IKEA stores across the country.
• To ensure physical distancing, we recommend that you limit your shopping group to 2 people maximum.
• We are still seeing longer than normal line ups at our stores, please consider a non-peak time or later date to shop if your need isn’t immediate.
• Shopping tools are temporarily unavailable. Please bring your own tape measure and pencil if needed.
• Only touch or pick-up product that you intend to buy.
• To avoid long wait times, take advantage of our 365-day return policy and bring your products back at a later date.
• Plan your purchase in advance of your visit. Tip: create a shopping list online or via the IKEA App.
Temporarily Closed / Unavailable
• The IKEA Restaurant and Bistro remain closed in select markets. Please check your local store page before you plan to dine with us.
• All play areas, including Småland, will remain temporarily closed.
• Baby Room areas will remain temporarily closed.
• Spare parts will be only be available online.
Frequently asked questions
Q: Are you accepting in-store returns or exchanges?
You have 365 days to return or exchange your product.
To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time. We will take our closing period into consideration for receipts that have expired during this time.
We have made some changes to facilitate your product return or exchange.
Q: Are you now accepting pick-up returns for on-line orders?
Together with our delivery service providers, we have updated our operating procedures to ensure the health and safety of our customers, co-workers and contractors. We have temporarily changed our delivery service from room of choice to delivery to the door only.
The same procedure will apply for any returns or exchanges picked up from your home. Please ensure that any items to be picked-up are brought to the door prior to your pick-up time window.
Our service partners are taking additional precautions when performing pick-ups by dedicating trucks for pick-ups only. If you are exchanging an item, you will experience two visits from our service provider. One to pick-up the item and one to deliver the new one. Both services will not be performed at the same time.
Due to additional precautions when performing deliveries, this could result in unexpected delays and we apologize for this inconvenience. Please allow some time after your confirmed window before contacting us.
More information will be provided when you schedule your return or exchange with our customer support team.
2. Parcel Delivery Delay
Q: I am expecting a delivery by parcel, but the status of my order has yet to change, when can I expect my delivery?
We are currently experiencing increased delivery volumes. Depending on your region, your parcel delivery may take longer than the preliminary date you received via email. We are working on making sure orders are being prepared and shipped as soon as possible. We appreciate your patience.
Q: How long will it take for my parcel shipment to arrive?
While we cannot guarantee the delivery date for your parcel, it may take longer than the preliminary date you received via email. Delivery times may be less in an urbanized area. For rural regions, the delay may be longer. We are not able to expedite any orders.
Q: I have been waiting a long time for my delivery. What are my options?
We apologize for any inconvenience. Our co-workers have been working tirelessly to fulfil online orders, increase capacities and meet your needs in new ways, all with new health and safety practices at the forefront. However, we recognize that despite our best efforts, there have been delays. You may continue to wait for your order by tracking the status or cancel your order and select curbside Click and Collect service or IKEA store for purchase.
Q: My order confirmation displays an estimated delivery that has passed, and I still haven’t received my parcel.
Due to the current exceptional situation our delivery system may have provided you with our normal estimated delivery timeframe that is based on IKEA delivery capacity. Since we are currently experiencing increased order volumes through our warehouses combined with updated operating procedures to ensure the health and safety of our customers, co-workers and service providers this delivery time frame has increased.
Q: How do I know when I will receive my parcel order?
You will receive 2 email notifications regarding your order. The first is a confirmation email and the second email when your order ships from our warehouse
Q: How can I track my parcel order?
Once your order ships, you will receive an email notification with the option to track your order. The order becomes trackable once it leaves the parcel processing facility. It may be possible when clicking on the link to track your order that no information appears. If this occurs, keep checking the link provided as this means your parcel has not left the parcel facility. Visit IKEA.CA/trackandtrace
Q: Can I cancel my on-line order?
Truck order: you must contact us within 2 hours from the time the order was placed. We will do our best to accommodate your request. Please note once your order has begun to process in our Distribution Centre we are unable to cancel until it has reached the local delivery provider. You will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded. To reschedule your truck delivery, you can log in to our self-serve portal
Parcel Order: If you wish to cancel your order, please contact us the way that suits you best. Once you receive an email notification advising you that your item has shipped, we will no longer be able to cancel your order. In this case please wait for the package to arrive and simply refuse the package upon delivery. You do not need to contact IKEA if you refuse thE delivery. The delivery partner will return the parcel back to IKEA within 5 business days and IKEA will then processes and issue the refund excluding shipping fee.
3. Click & Collect
Q: Why can’t I select a date for Curbside Click & Collect?
We are experiencing exceptionally high demand for this service. We assure you that our co-workers have been working tirelessly to fulfil online orders, increase capacities and meet your needs in new ways, all with new health and safety practices at the forefront. It is high priority for us to increase time slots to meet the demand and expect you will see improvements in the coming weeks. Thank you for your continued patience.
4. Contacting IKEA
Q: Why has it been difficult to reach IKEA Customer Service?
Doing business during the COVID-19 pandemic has presented challenges that no one could have anticipated a few short months ago. We assure you that our co-workers have been working tirelessly to fulfil online orders, increase capacities and meet your needs in new ways, all with new health and safety practices at the forefront. Due to the changes in our operations during this time, we have been experiencing higher than normal contact volumes and wait times are longer than usual, but we are working hard to improve that.
We ask for your continued patience as we know there is still work left to do and we want you to know that we are up to the challenge. You can expect in the coming weeks, you will see improvements in delivery times and customer service wait times.
5. The reopening of our stores
Q: Which IKEA stores are currently open?
We have now reopened all IKEA Canada stores nationwide. Please refer to the local store page for opening hours and important information. The IKEA Restaurant and SMALAND play area remain closed.
Q: What are the opening hours for my IKEA store?
Please refer to the local store page for operating hours and important information.
Q: How is IKEA creating a safe environment for co-workers and customers in its reopened stores?
Working in line with recommendations from local governments and health authorities, IKEA has implemented enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. With a focus on physical distancing, preventative hygiene practices and rigorous cleaning and sanitization, new health and safety measures at IKEA stores include:
· Strict physical distancing guidelines, a minimum of 2-metres apart, including floor decals for line-ups.
· Limiting the number of visitors overall and maintaining a strict capacity in select areas.
· Frequent sanitization and cleaning of units and surfaces incl. carts (after every use).
· Personal protective equipment (PPE) for co-workers.
· Separation screens around cash registers and customer service points.
· Hand sanitizer throughout and clear information on preventive hygiene methods to minimize the potential risk of infection.
· Health and safety requirements for co-workers and third-party vendors, including a temperature check when they enter the building.
· The IKEA Restaurant and children’s play area, Smaland, remain closed.
· The IKEA Bistro will open for takeout only, with no seating.
We believe that health and safety is our shared responsibility and we thank our customers for doing their part.
Q: When will IKEA reopen its Restaurant and Småland play area?
Working in line with recommendations from local governments and health authorities, IKEA has implemented enhanced, preventative health and safety measures across the shopping experience and operations to ensure co-workers and customers feel safe to work and shop. As a result, the IKEA Restaurant and children’s play area, Småland, will remain closed. The IKEA Bistro will be open for takeout only in select stores. Please check your local store page for more details.
We are evaluating and taking decisions based on the local situation and in close cooperation with local authorities. Above everything else, we want to reopen these areas in a responsible manner, when it is appropriate to do so.
For more Frequently Asked Questions, please click here
365-day return policy
If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days.
To avoid long wait times, IKEA encourages customers to take advantage of its 365-day policy and return or exchange products at a later time.
If you still need to return or exchange your product, please note the we have made some changes to facilitate your product return or exchange.
Curbside Click & Collect
We now offer Curbside Click & Collect at select stores nationwide. Pick-up your goods in a safe, contactless way at IKEA Canada stores, for a flat rate of $5.