Items Purchased in the Store
If you are not completely satisfied with your purchase, simply return the unused item to an IKEA store in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges. You will also be required to present a valid photo ID. This is required for all returns and exchanges made in store. Information with your ID will be retained in a company-wide database to be used only for authorizing returns.
Mattresses: "Love it or Exchange it."
You may return your mattress once within 90 days if you don't love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged, or abused.
Special Note: Sorry, we cannot accept returns on used bedding (linens, quilts, pillows, and mattress pads), cut fabric, products from the As-Is department, and custom countertops.