Quick steps to prepare for your online delivery

  • Please contact our Customer Support Center at 1-888-888-4532, 10am - 8pm EST to make us aware of any special arrangements that need to be made for your online delivery. Please be sure to consider:

    • Are there elevator access restrictions?
    • Will the delivery need to be made to a delivery dock?
    • Are there time restrictions?
    • Are there traffic or parking restrictions?
    • Are there any height, width or weight restrictions?
    • Is your address Tractor Trailer accessible?
  • Either you or your representative that is 18 years of age or older must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee will be applied for the order to be re-delivered.
  • Please also make sure there is adequate access and space to complete the delivery in the room of your choice.
  • Print a copy of your order confirmation to help you examine your order upon delivery. In the event that there are missing, damaged or incorrect packages, please indicate on the Delivery Note and contact us at 1-888-888-4532, 10am - 8pm EST within 48 hours of your delivery.
  • Please be sure to sign the Delivery Order Note in the presence of our Transport Company representative to indicate your delivery has been received.