Missing/Damaged part

If you have received your order and have a missing/damaged part or hardware piece for a specific item, please let us know. We will need the following information to resolve this for you:

-Full name/Mailing address:
-Contact phone number:
-Order number:
-8-digit article number of the product (xxx-xxx-xx)
-5-digit supplier code located on the product label (xxxxx)
-Detailed explanation of the parts needed, including all part numbers (6 digit part numbers) can be found on the assembly instructions). If no part number is included, please provide the page and step number found in the assembly instructions where the part is located.
-Assembly Instruction version number showing on the bottom page of your assembly instructions (example: AA-259841-5).


Submit your email