Warranty information

Everyday Quality

Warranty Information

Here you will find a listing of all the IKEA Warranty Information. This information is also listed in the IKEA Catalog. If your questions are not answered here or if you need to submit a quality claim please contact the store you purchased from or for Home Shopping please either e-mail us or call us at 1-800-434-IKEA (4532).

Bedrooms
Kitchens
Cooking
Appliances
Living Rooms
Flooring
Workspaces
Bathrooms

General Conditions for Limited Warranty

What is covered under the Limited Warranty?
The extent of the limited warranty given for each product is described alongside each product below.
Duration of Limited Warranty:
Each limited warranty lasts for the number of years stated against each product below, starting from the date of purchase.
What will be done to correct the problem?

IKEA will examine the product and decide if it’s covered under this limited warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the Limited Warranties:
The limited warranties are valid from the date of purchase.
The original purchase receipt is required as proof of purchase.
Exclusions:

The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. They are not transferable. For details see the limited warranty conditions and description for each product.
Care instructions:
To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all care instructions with or on the product in the IKEA stores.
General legal rights:
This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
How to reach us if you need service:
Contact your local IKEA store. You will find the address and phone number in the IKEA Catalog or at IKEA-USA.com. Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranty to be valid.
To find out more about LIMITED WARRANTIES visit your local IKEA store.

Bedrooms

Mattress

25-YEAR LIMITED WARRANTY
This limited warranty covers defects in material and workmanship in the following components of the mattresses and/or bed bases • Springs in spring mattresses. • Foam core in foam mattresses. • Latex core in latex mattresses. • Wooden frame and slats in slatted bed bases. • Electric motor in electrically operated bed bases (5-year limited warranty). This limited warranty applies to domestic use only.
Products not covered under this limited warranty:
All pillowtops: SULTAN TÅRSTA, SULTAN TJÖME, SULTAN TORÖD, SULTAN TAFJORD; SULTAN LADE slatted bed base. All children’s mattresses and pads. See also general conditions.

Mattress Limited Warranty
View our Love It or Exchange It Policy

PAX/KOMPLEMENT

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty applies to domestic use only, and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organizers: • Frames • Doors designed for PAX frames • Hinges • Sliding door mechanism • Drawer gliders • Clothes rails • Shelves. This limited warranty applies to domestic use only.
Products not covered under this limited warranty
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewelry insert for pull-out tray, KOMPLEMENT divider for pull-out tray, and KOMPLEMENT tray 3-pack. See also general conditions.

PAX Limited Warranty

Kitchens

AKURUM/RATIONELL

25-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and workmanship in the following kitchens. This limited warranty applies to domestic kitchen use only.

AKURUM kitchen system
What is covered under this limited warranty?
This limited warranty covers all of the following parts of the AKURUM kitchen system: • Cabinet frames • Fronts • INTEGRAL hinges • RATIONELL fully-extending drawers • RATIONELL shelves of tempered glass and melamine • RATIONELL wire baskets • Toe kicks • Legs • Cover panels • Deco strips/moldings • PRÄGEL and NUMERÄR countertops • Sinks • PERFEKT shelf and wine shelf • RATIONELL bottom trays for base cabinet • RATIONELL drawers under oven • RATIONELL floor-level drawers • RATIONELL dish drainers for wall cabinet.

Products not covered under this limited warranty
Knobs, handles and LAGAN countertops. See also general conditions.

AKURUM Limited Warranty

Free-standing kitchens What is covered under this limited warranty? This limited warranty covers defects in material and workmanship on all the parts in the VÄRDE free-standing kitchen series.

KITCHEN FAUCETS

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The 10-year limited warranty is valid for all kitchen faucets at IKEA, except LAGAN kitchen faucets. This limited warranty covers defects in material and workmanship. This limited warranty applies to domestic use only.
What is not covered under this limited warranty?
This limited warranty does not apply if the products have been used in a corrosive environment. See also general conditions.

Kitchen Faucet Limited Warranty

Cooking

SENSUELL

25-YEAR LIMITED WARRANTY
Valid for all pots & pans.

What is covered under this limited warranty?
This limited warranty covers function, materials and workmanship in all cookware in the SENSUELL series. The limited warranty covers: • Stability of the base. • Washing in a domestic dishwasher.
What is not covered under this limited warranty?
This limited warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See also general conditions.

SENSUELL - Download the PDF

FAVORIT

25-YEAR LIMITED WARRANTY
Valid for all pots & pans without non-stick coating (including cast iron pots & pans).
10-YEAR LIMITED WARRANTY
Valid for all pots & pans with non-stick coating.
What is covered under this limited warranty?
This limited warranty covers function, materials and workmanship in all cookware in the FAVORIT series. The limited warranty covers: • Stability of the base. • Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand.) • Non-stick properties on non-stick pans.
What is not covered under this limited warranty?
This limited warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See also general conditions.

FAVORIT - Download the PDF

IKEA 365+ pots and pans

15-YEAR LIMITED WARRANTY
Valid for all pots & pans without non-stick coating.
5-YEAR LIMITED WARRANTY
Valid for all pots & pans with non-stick coating.
What is covered under this limited warranty?
This limited warranty covers function, materials and workmanship in all cookware in the IKEA 365+ series. The limited warranty covers: • Stability of the base. • Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand.) • Non-stick properties on non-stick pans.
What is not covered under this limited warranty?
This limited warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See general conditions.

IKEA 365+ - Download the PDF

TROVÄRDIG

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This warranty covers function, materials and workmanship in all TROVÄRDIG frying pans. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new, even after 10 years respectively. In this instance, normal use is defined as using an item for cooking food and washing it once a day. The warranty covers: • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently. • Non-stick properties on non-stick pans. This means that TROVÄRDIG non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 10 years.

TROVARDIG - Download the PDF

SLITBAR

25-YEAR LIMITED WARRANTY
Valid for all knives in the series.

SLITBAR - Download the PDF

GYNNSAM, IKEA 365+ GNISTRA

15-YEAR LIMITED WARRANTY
Valid for all knives in the series.
What is covered under this limited warranty?
This limited warranty covers function, materials and workmanship in all knives in the above listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the limited warranty time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening. The limited warranty covers: • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the limited warranty period. • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use. • That there will not be any corrosion on the knife blade.
Products not covered under this limited warranty:
The following products in the SLITBAR series are not covered under the limited warranty: • SLITBAR carving fork (part of a set with carving fork and carving knife) • SLITBAR sharpening steel 25 diamond coated/stainless steel dark brown. See also general conditions.

GYNNSAM - Download the PDF

IKEA 365+ GNISTRA - Download the PDF

Appliances

Please note, we are unable to provide service in-store for your appliance. If you have any questions regarding your appliance warranty please contact our IKEA Appliance Warranty Line at (866)664-2449.

5-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This limited warranty applies to domestic use only. The exceptions are specified under the headline “What is not covered under this limited warranty?” Within the limited warranty period, the costs to remedy the fault i.e., repairs, parts, labor and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Replaced parts become the property of IKEA.
How long is the limited warranty valid?
This limited warranty is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. LAGAN appliances have a one (1) year limited warranty valid from the original date of purchase. If service work is carried out during the limited warranty period, this will not extend the limited warranty period for the appliance, or the new parts.
Which appliances are covered under this limited warranty?
The five-year (5) limited warranty is valid for all IKEA appliances, except for LAGAN appliances, that have a 1-year limited warranty and RANSBY appliances.
Appliances not covered under this limited warranty.
All appliances purchased from IKEA before 1st of August 2009.
Who will execute the service?
The IKEA service provider will provide the service through its own service operations or authorized service partner network. For warranty to be valid, our service provider must inspect the appliance at the customer’s home.
What is not covered under this limited warranty?
• Normal wear and tear. • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions. • Consumable parts including batteries and light bulbs. • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible color differences. • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers. • Damage to the following parts: ceramic glass, accessories, dishware and flatware baskets, feed and drainage pipes, seals, light bulbs and light bulb covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults. • Cases where no fault could be found during a technician’s visit. • Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used. • Repairs caused by installation which is faulty or not according to specification. • The use of the appliance in a non-domestic environment i.e., professional use. • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA (but not under this limited warranty). For claims under this last particular condition the customer should contact IKEA Customer Service at IKEA-USA.com • Cost for carrying out the initial installation of the IKEA appliance. See also general conditions.

Appliance Limited Warranty

Living Rooms

EKTORP, KARLSTAD, KIVIK, TIDAFORS, VRETA

10-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and workmanship in the following components: • Frame • Base linen/supporting fabrics • Legs • Fittings • Armrests • Filling • Mechanisms. This warranty applies to domestic use only.
Products/components not covered under this limited warranty:
This limited warranty does not apply to: • Fixed leather covers • Fixed fabric covers • Removable fabric covers sold separately • EKTORP JENNYLUND armchair • EKTORP TULLSTA armchair • EKTORP MUREN armchair • EKTORP BROMMA footstool. See also general conditions.

EKTORP Limited Warranty
KARLSTAD Limited Warranty
KIVIK Limited Warranty
TIDAFORS Limited Warranty
VRETA Limited Warranty

NOCKEBY

10-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and workmanship in the following components: • Frame • Legs • Armrests • Filling • Base linen/supporting fabrics • Fittings and Mechanisms. This warranty applies to domestic use only.
Products/components not covered under this limited warranty:
This limited warranty does not apply to NOCKEBY removable fabric covers sold separately.

NOCKEBY Limited Warranty

STOCKSUND

10-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and workmanship in the following components: • Frame • Legs • Armrests • Filling • Base linen/supporting fabrics • Fittings and Mechanisms. This warranty applies to domestic use only.
Products/components not covered under this limited warranty:
This limited warranty does not apply to STOCKSUND removable fabric covers sold separately.

STOCKSUND Limited Warranty

SÖDERHAMN

10-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and workmanship in the following components: • Frame • Legs • Armrests • Filling • Base linen/supporting fabrics • Fittings and Mechanisms. This warranty applies to domestic use only.
Products/components not covered under this limited warranty:
This Limited Warranty does not apply to SÖDERHAMN fabric covers sold separately.

SÖDERHAMN Limited Warranty

IKEA STOCKHOLM upholstery

10-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and workmanship in the following components of IKEA STOCKHOLM leather sofas, fabric sofa and armchair frames and cushions: • Frame • Fittings • Legs • Armrests •Base linen/supporting fabric • Filling. This limited warranty applies to domestic use only.
Products/components not covered under this limited warranty
This limited warranty does not apply to the IKEA STOCKHOLM fabric and fixed leather covers for the sofas and armchairs. Easy chairs, footstools and other products from the IKEA STOCKHOLM collection are not covered under this limited warranty. See also general conditions.

IKEA STOCKHOLM Limited Warranty

POÄNG

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers POÄNG armchair frames, swivel armchair frames, rocking-chair frames and footstool frames. • Layer-glued frame • Fittings • Supporting fabric. This limited warranty applies to domestic use only.
Products not covered under this limited warranty:
This limited warranty does not apply to POÄNG cushions, POÄNG covers and POÄNG children’s armchair. See also general conditions.

POANG Limited Warranty

Flooring

TUNDRA

15-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The limited warranty states that in normal use the flooring will not wear through, not fade from sunlight and will not stain permanently. TUNDRA flooring complies with User Class 31 of EN 13329 which means it is suitable for use in all rooms in a home, except for rooms such as bathrooms, damp cellars and basements and rooms with a floor drain, and is also suitable for light commercial use, such as flooring with light wear in small offices and meeting places – not in retail shops. See also general conditions.

TUNDRA Limited Warranty

Workspaces

BEKANT and GALANT

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The limited warranty covers defects in material and workmanship on all main parts in the BEKANT/GALANT desk series and GALANT storage system, from the date of purchase at IKEA.
Products not covered under this limited warranty:
The following product in the BEKANT/GALANT desk series and GALANT storage system is not covered under the limited warranty:
• BEKANT desk top shelf
• BEKANT screens

BEKANT & GALANT Limited Warranty

MARKUS, VOLMAR

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and workmanship on the following components: • The structural frame • Moving parts. See also general conditions.

MARKUS Limited Warranty
VOLMAR Limited Warranty

Bathrooms

GODMORGON

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and workmanship in the following furniture, sinks, interior organizers and water trap: • GODMORGON furniture • GODMORGON legs • ODENSVIK, VITVIKEN, BRÅVIKEN, BREDVIKEN, EDEBOVIKEN sinks and the included water trap. This limited warranty applies to domestic use only.

GODMORGON Limited Warranty

BATHROOM FAUCETS

10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The 10-year limited warranty is valid for all bathroom faucets at IKEA, except OLSKÄR. This limited warranty covers defects in material and workmanship. This limited warranty applies to domestic use only.
What is not covered under this limited warranty?
This limited warranty does not apply if the products have been used in a corrosive environment. See also general conditions.
Products not covered under this limited warranty:
• Aerator – expendable item in the sink faucet. This limited warranty does not apply if the products have been used in a corrosive environment. See also general conditions.

Bathroom Faucet Limited Warranty