Warranty InformationHere you will find a listing of all the IKEA Warranty Information. This information is also listed in the IKEA Catalog. If your questions are not answered here or if you need to submit a quality claim please contact the store you purchased from or for Home Shopping please either e-mail us or call us at 1-800-434-IKEA (4532).
Sofas & Armchairs
What is covered under the Limited Warranty?The extent of the limited warranty given for each product is described alongside each product below.
Duration of Limited Warranty:Each limited warranty lasts for the number of years stated against each product below, starting from the date of purchase.
IKEA will examine the product and decide if it’s covered under this limited warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the Limited Warranties:The limited warranties are valid from the date of purchase.
The original purchase receipt is required as proof of purchase.
The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. They are not transferable. For details see the limited warranty conditions and description for each product.
Care instructions:To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all care instructions with or on the product in the IKEA stores.
General legal rights:This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
How to reach us if you need service:Contact your local IKEA store. You will find the address and phone number in the IKEA Catalog or at IKEA-USA.com. Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranty to be valid.
To find out more about LIMITED WARRANTIES visit your local IKEA store.