General Warranty Conditions


What is covered under the Limited Warranty?
The extent of the limited warranty given for each product is
described alongside each product below.

Duration of Limited Warranty:
Each limited warranty lasts for the number of years stated
against each product below, starting from the date of purchase.

What will be done to correct the problem?
IKEA will examine the product and decide if it’s covered under
this limited warranty. IKEA will then, at its choice, either
repair the defective product or replace it with the same or a
comparable product. In these cases, IKEA will be responsible
for the costs of repairs, spare parts, labor and travel for repair
staff that IKEA incurs, provided that the product is accessible
for repair without IKEA incurring additional expenditure to gain
access. This will not apply in cases where repair work has not
been authorized by IKEA. Any defected parts removed in the
course of repair works will become the property of IKEA. If the
item is no longer sold by IKEA, IKEA will provide an appropriate
replacement. IKEA will decide at its discretion, what will
constitute an appropriate replacement.

Conditions for the Everyday Quality - Limited Warranties:
The limited warranties are valid from the date of purchase.
The original purchase receipt is required as proof of purchase.

Exclusions:
The limited warranties do not apply to products that have been
stored or assembled incorrectly, used inappropriately, abused,
misused, altered, or cleaned with wrong cleaning methods or
wrong cleaning products. The warranties do not cover normal
wear and tear, cuts or scratches, or damage caused by impacts
or accidents. The warranties do not apply if products have been
placed outdoors or in a humid environment or if the products
have been used for non-domestic purposes (unless otherwise
stated). The warranty does not cover consequential or incidental
damages. For customers in the US only: some states do not
allow the limitation or exclusion of incidental or consequential
damage, so this limitation or exclusion may not apply to you.
The warranties are to the benefit of the original purchaser of the
product. They are not transferable. For details see the limited
warranty conditions and description for each product.

Care instructions:
To be able to claim this limited warranty you need to follow the
specific care instructions for every product. You will find all care
instructions with or on the product in the IKEA stores.

General legal rights:
This limited warranty gives you specific legal rights. This limited
warranty does not, in any way, affect the rights given to you by
law.

How to reach us if you need service:
Contact your local IKEA store. You will find the address and
phone number in the IKEA catalog or at IKEA-USA.com. Save
your sales receipt as proof of purchase. Proof of purchase is
required for the limited warranty to be valid.

To find out more, pick up the EVERYDAY QUALITY
- LIMITED WARRANTY folders in your local IKEA
store.

Bedrooms


SULTAN
25-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship in the following components of SULTAN mattresses
and/or bed bases • Wooden frame and springs in wooden base
spring mattresses. • Springs in reversible spring mattresses.
• Foam core in foam mattresses. • Latex core in latex
mattresses. • Wooden frame and slats in slatted bed bases.
• Electric motor in electrically operated beds (5-year limited
warranty). This limited warranty applies to domestic
use only.
Products not covered under this limited warranty:
All pillowtops: SULTAN TOLG, SULTAN TÅRSTAD, SULTAN TJÖME,
SULTAN TORÖD, SULTAN TAFJORD; slatted bed base SULTAN
LADE. See also general conditions on page 358.

View our Love It or Exchange It Policy

PAX/KOMPLEMENT
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship in the following components of the PAX/
KOMPLEMENT wardrobes and interior organizers described:
• Frames • Doors • Hinges • Sliding door mechanism
• Drawer gliders • Shelves. This limited warranty applies
to domestic use only.
Products not covered under this limited warranty:
KOMPLEMENT wire basket, KOMPLEMENT box in plastic, KOMPLEMENT pants hangerS, KOMPLEMENT storage with compartments in platic and KOMPLEMENT shoe
organizers. See also general conditions on page 358.

See General Warranty Conditions
Back to Top

Kitchens

AKURUM/RATIONELL
25-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship in the following kitchens. This limited
warranty applies to domestic kitchen use only.

AKURUM kitchen system
What is covered under this limited warranty?
This limited warranty covers all of the following parts of the
AKURUM kitchen system: • Cabinet frames • Fronts • INTEGRAL
hinges • RATIONELL fully-extending drawers • RATIONELL
shelves of tempered glass and melamine • RATIONELL wire
baskets • Toe kicks • Legs • Cover panels • Deco strips/moldings
• PRÄGEL and NUMERÄR countertops • Sinks • PERFEKT shelf
and wine shelf • RATIONELL bottom trays for base cabinet
• RATIONELL drawers under oven • RATIONELL floor-level
drawers • RATIONELL dish drainers for wall cabinet.
Products not covered under this limited warranty:
Knobs, handles and LAGAN countertops. See also general
conditions on page 358.

Free-standing kitchens
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship on all the parts in the VÄRDE free-standing
kitchen series.

KITCHEN FAUCETS
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The 10-year limited warranty is valid for all kitchen faucets at
IKEA, except LAGAN kitchen faucets. This limited warranty
covers defects in material and workmanship. This limited
warranty applies to domestic use only.
What is not covered under this limited warranty?
This limited warranty does not apply if the products have been
used in a corrosive environment. See also general conditions on
page 358.

See General Warranty Conditions
Back to Top

Cookware


FAVORIT
25-YEAR LIMITED WARRANTY
Valid for all pots & pans without non-stick coating (including cast
iron pots & pans).
10-YEAR LIMITED WARRANTY
Valid for all pots & pans with non-stick coating.
What is covered under this limited warranty?
This limited warranty covers function, materials and
workmanship in all cookware in the FAVORIT series. The limited
warranty covers: • Stability of the base. • washing in a domestic
dishwasher (with the exception of non-stick coated items or
items made of cast iron which we recommend should be washed
by hand.) • non-stick properties on non-stick pans.
What is not covered under this limited warranty?
This limited warranty does not cover changes in the appearance
of the cookware unless they have a significant effect on function.
See also general conditions on page 358.

IKEA 365+ pots and pans
15-YEAR LIMITED WARRANTY
Valid for all pots & pans without non-stick coating.
5 -YEAR LIMITED WARRANTY
Valid for all pots & pans with non-stick coating.
What is covered under this limited warranty?
This limited warranty covers function, materials and
workmanship in all cookware in the IKEA 365+ series. The
limited warranty covers: • Stability of the base. • washing in
a domestic dishwasher (with the exception of non-stick coated
items or items made of cast iron which we recommend should be
washed by hand.) • non-stick properties on non-stick pans.
What is not covered under this limited warranty?
This limited warranty does not cover changes in the appearance
of the cookware unless they have a significant effect on function.
See general conditions on page 358.

SLITBAR
25-YEAR LIMITED WARRANTY
Valid for all knives in the series.

GYNNSAM, IKEA 365+ GNISTRA
15-YEAR LIMITED WARRANTY
Valid for all knives in the series.
What is covered under this limited warranty?
This limited warranty covers function, materials and
workmanship in all knives in the above listed series. This
means that, in normal domestic use and provided that our care
instructions are followed, the knives will still work as well as they
did when they were new, even after the limited warranty time
has expired. In this instance, normal use is defined as using
(for cutting food) and cleaning the knife by hand once a day and
regular sharpening. The limited warranty covers: • Sharpness
of the knife. The knife shall be sharp when you buy it and you
will be able to keep it sharp so it can function properly, every
day. The knife blade is made of a steel that is hardened so that
it is possible to sharpen the knife to original sharpness anytime
during the limited warranty period. • Durable handle. The handle
of the knife should not crack, break or come loose from the
blade so that the knife is not possible to use. • That there will
not be any corrosion on the knife blade.
Products not covered under this limited warranty:
The following products in the SLITBAR series are not covered
under the limited warranty: • SLITBAR carving fork (part of a
set with carving fork and carving knife) • SLITBAR sharpening
steel 25 diamond coated/stainless steel dark brown. • SLITBAR
knife block dark brown/stainless steel. See also general
conditions on page 358.

See General Warranty Conditions
Back to Top

APPLIANCES

Please note, we are unable to provide service in-store for your appliance. If you have any questions regarding your appliance warranty please contact our IKEA Appliance Warranty Line at (866)664-2449.

5-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers faults of the appliance, which have
been caused by faulty construction or material faults from
the date of purchase from IKEA. This limited warranty applies
to domestic use only. The exceptions are specified under the
headline “what is not covered under this limited warranty?”
within the limited warranty period, the costs to remedy the fault
i.e., repairs, parts, labor and travel will be covered, provided
that the appliance is accessible for repair without special
expenditure. Replaced parts become the property of IKEA.
How long is the limited warranty valid?
This limited warranty is valid for five (5) years from the original
date of purchase of the IKEA appliance from IKEA. LAGAN
appliances have a one (1) year limited warranty valid from the
original date of purchase. If service work is carried out during
the limited warranty period, this will not extend the limited
warranty period for the appliance, or the new parts.
Which appliances are covered under this limited
warranty?
The five-year (5) limited warranty is valid for all IKEA
appliances, except for LAGAn appliances, that have a 1-year
limited warranty.
Appliances not covered under this limited warranty.
All appliances purchased from IKEA before 1st of August 2009.
Who will execute the service?
The IKEA service provider will provide the service through its
own service operations or authorized service partner network. For warranty to be valid, our service provider must inspect the appliance at the customer's home.
What is not covered under this limited warranty?
• normal wear and tear. • Deliberate or negligent damage,
damage caused by failure to observe operating instructions,
incorrect installation or by connection to the wrong voltage,
damage caused by chemical or electro-chemical reaction, rust,
corrosion or water damage including but not limited to damage
caused by excessive lime in the water supply, damage caused
by abnormal environmental conditions. • Consumable parts
including batteries and lamps. • non-functional and decorative
parts which do not affect normal use of the appliance, including
any scratches and possible color differences. • Accidental
damage caused by foreign objects or substances and cleaning
or unblocking of filters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass, accessories,
dishware and flatware baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to be due to
production faults. • Cases where no fault could be found during
a technician's visit. • Repairs not carried out by our appointed
service providers and/or an authorized service contractual
partner or where non-original parts have been used. • Repairs
caused by installation which is faulty or not according to
specification. • The use of the appliance in a non-domestic
environment i.e., professional use. • Transportation damages.
If a customer transports the product to their home or other
address, IKEA is not liable for any damage that may occur during
transport. However, in case of IKEA delivery of the product to thecustomer’s delivery address, then eventual damages to the
product that occurs during this delivery will be covered by IKEA
(but not under this limited warranty). For claims under this last
particular condition the customer should contact IKEA Customer
Service at IKEA-USA.com • Cost for carrying out the initial
installation of the IKEA appliance. See also general conditions on
page 358.

If you have any questions regarding your appliance warranty please contact our IKEA Appliance Warranty Line at (866)664-2449.

See General Warranty Conditions
Back to Top

Living Rooms


EKTORP, HOVÅS , KARLSTAD,
KIVIK, TIDAFORS, VRETA
10-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and
workmanship in the following components: • Frame • Base
linen/supporting fabrics • Legs • Fittings • Armrests • Filling
• Mechanisms. This warranty applies to domestic use only.
Products/components not covered under this
limited warranty:
This limited warranty does not apply to: • Fixed leather covers
• Fixed fabric covers • Removable fabric covers sold separately
• KARLSTAD cushions, sold separately • EKTORP cushions, sold
separately • EKTORP JENNYLUND armchair
• EKTORP TULLSTA armchair • EKTORP MUREN armchair •
EKTORP BROMMA footstool. See also general conditions on left.

IKEA STOCKHOLM upholstery
25-YEAR LIMITED WARRANTY
What is covered under this Limited Warranty?
This limited warranty covers defects in material and
workmanship in the following components of IKEA STOCKHOLM
leather sofas, fabric sofa and armchair frames and cushions:
• Frame • Fittings • Legs • Armrests • Base linen/supporting
fabric • Filling. This limited warranty applies to domestic use
only.
Products/components not covered under this
limited warranty:
This limited warranty does not apply to the IKEA STOCKHOLM
fabric and fixed leather covers for the sofas and armchairs.
Easy chairs, footstools and other products from the IKEA
STOCKHOLM collection are not covered under this limited
warranty. See also general conditions on page 358.

POÄNG
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers POÄNG armchair frames, swivel
armchair frames, rocking-chair frames, lounger frames and
footstool frames. • Layer-glued frame • Fittings • Supporting
fabric. This limited warranty applies to domestic use only.
Products not covered under this limited warranty:
This limited warranty does not apply to POÄNG cushions,
POÄNG covers and POÄNG children’s armchair. See also general
conditions on page 358.

BESTÅ
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship in BESTÅ system (all products), FRAMSTÅ system
(all products) and the following products in INREDA series:
drawer, drawer without front 23⅝×15¾", drawer without
front 23⅝×19¼", drawer without front 23⅝×2¾×15¾",
fully extending drawer 23⅝×15¾", fully extending drawer
23⅝×19¼", pull-out frame, extra shelf 10¼×6¼", extra shelf
22×6¼" and extra shelf 22×14⅛". This limited warranty applies
to domestic use only.
Products not covered under this limited warranty:
This limited warranty does not apply to: All INREDA products
not mentioned under the headline “What is covered under this
limited warranty”. See also general conditions on page 358.

See General Warranty Conditions
Back to Top

Workspaces


GALANT, EFFEKTIV
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship on all main parts in the GALANT system and the
EFFEKTIV storage series.
Products not covered under this limited warranty:
This limited warranty does not apply to GALANT cable management. See general conditions on page 358.

MARKUS, VOLMAR
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship on the following components: • The structural
frame • Moving parts. See also general conditions on page 358.

TUNDRA
15-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The limited warranty states that in normal use the flooring
will not wear through, not fade from sunlight and will not stain
permanently. TUNDRA flooring complies with User Class 31 of
En 13329 which means it is suitable for use in all rooms in a
home, except for rooms such as bathrooms, damp cellars and
basements and rooms with a floor drain, and is also suitable for
light commercial use, such as flooring with light wear in small
offices and meeting places – not in shops. See also general
conditions on page 358.

See General Warranty Conditions
Back to Top

Bathrooms


GODMORGON
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers defects in material and
workmanship in the following furniture, sinks, interior organizers
and water trap: • GODMORGON furniture • GODMORGON legs
• ODENSVIK, VITVIKEN, BRÅVIKEN, BREDVIKEN, NORRVIKEN
sinks and the included water trap. This limited warranty applies
to domestic use only.

BATHROOM FAUCETS
10-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
The 10-year limited warranty is valid for all bathroom faucets
at IKEA. This limited warranty covers defects in material and
workmanship. This limited warranty applies to domestic use
only.
What is not covered under this limited warranty?
This limited warranty does not apply if the products have been
used in a corrosive environment. See also general conditions on
page 358.
Products not covered under this limited warranty:
• Aerator – expendable item in the sink faucet. This limited
warranty does not apply if the products have been used in a
corrosive environment. See also general conditions on page 358.

See General Warranty Conditions
Back to Top

Lighting


SPARSAM
3-YEAR LIMITED WARRANTY
What is covered under this limited warranty?
This limited warranty covers function, materials and
workmanship in all low-energy bulbs and tubes in the
SPARSAM series.
What is not covered under this limited warranty?
This limited warranty does not apply if the product has been
placed in a temperature under 14ºF or over +104ºF. If used in a
humid environment such as a bathroom, SPARSAM may only be
used with lighting approved for wet locations.

See General Warranty Conditions
Back to Top