Purchased in Store:
If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 90 days unless noted below. A receipt is required for all returns and exchanges.Mattresses: "Love it or Exchange it". You may exchange your mattress once within 90 days if you don't love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged or abused.
Sorry, we cannot accept returns on used bedding (linens, comforters, pillows, and pillow tops), cut fabric, products from the As-Is department, and custom countertops.
NEW as of July 1, 2009
You will also be required to present a valid photo ID. This is required for all returns and exchanges made in store. Information from your ID will be retained in a company-wide database to be used only for authorizing returns.
Promotional Terms & Conditions:
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
Appliance Promotion Return Policy
As a benefit to our customers, IKEA has offered a discount when appliances are purchased together. When an item included as part of this promotion is returned, the discount is void and the value of the discount will be applied to the refund. This occasionally results in additional funds being owed to IKEA. For instance, if you receive $200 in savings when you purchase 3 appliances, the $200 amount will be subtracted from your refund.
It's ok to change your mind
Purchased online or by phone:
Return Policy
If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 90 days unless noted below. A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account.
Sorry, we cannot accept returns on used bedding (linens, comforters, pillows, and pillow tops), cut fabric, products from the As-Is department, and custom countertops.
If your Internet/phone order was delivered by truck please contact us at 1-800-434-IKEA (4532) 8am-8pm EST Mon-Sat and 9am-8pm EST Sun in order to arrange pick up.
If you would like to return the item via UPS:
West Coast areas please send to:
IKEA Internet/Phones Returns Dept.
20700 South Avalon Blvd.
Carson, CA 90746
East coast areas please send to:
IKEA Internet/Phones Returns Dept.
8352 Honeygo Blvd
Baltimore, MD 21236
Mattresses: "Love it or Exchange it". You may exchange your mattress once within 90 days if you don't love it. Please call us at 1-800-434-IKEA (4532) 8am-8pm EST Mon-Sat and 9am-8pm EST Sun to arrange the exchange. New shipping and handling fees will apply. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged or abused.
Cancellation Policy
If you have placed an IKEA Internet or phone order that you wish to change or cancel, please contact Customer Service at 800-434-IKEA (4532) 8am-8pm EST Mon-Sat 9am-8pm EST Sun. Once your order has shipped, you will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.
IKEA Catalog & Brochures