Return Policy

For In Store Purchases

If you are not entirely satisfied with your purchase, simply return the item within 365 days with your receipt*. A receipt is required for returns, exchanges and store credit. Purchases made with cash: a cash refund or a store credit will be issued. Purchases made with a credit card: a credit will be issued to the original account.

Sorry, we cannot accept returns on As-Is items, and custom countertops.

Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

Mattresses may be exchanged once within 365 days. Please refer to the Love it or Exchange It Mattress Return Policy.

*You will be required to present a valid photo ID for all returns or exchanges made in store. Information from your ID will be retained in a company wide database to be used only for authorizing returns.

For Online or Phone Purchases

If you are not entirely satisfied with your purchase, simply return the item within 365 days with your receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.

Sorry, we cannot accept returns on products from the As-Is department and custom countertops.

Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

Mattresses may be exchanged once within 365 days. Please refer to the Love it or Exchange It Mattress Return Policy.

For items purchased online or over the phone we offer 3 return options for your convenience:

1. If you would like to return the item to your local IKEA store, please print out and bring a copy of your Order Acknowledgement or Order Confirmation as your receipt. Please note that the in-store return policy* will apply – For transactions with an original receipt: A credit will be issued to the original card used to make the purchase. Original card must be present at time of return. A state or government issued ID is required for identification purposes only. This is required for all returns and exchanges made in store. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. We reserve the right to refuse a refund without a receipt.

2. If you would like to have your merchandise picked up or exchanged, please contact IKEA Home Shopping Customer Service at 888-434-4532. Our hours are Monday – Saturday: 10am – 8pm EST. In some cases, including the Mattress “Love it or Exchange it” policy, return and/or exchange delivery fees may apply. Please note that we may request for you to email/send pictures of damaged or defective merchandise.

3. If you would like return your item(s) that were purchased online via Parcel, please complete this form and send the package(s) back to your closest IKEA store location. ( Click here to find the nearest store). Please be sure to include a copy of your Order Confirmation in the return package.

Mattresses "Love it or Exchange it" Return Policy:

You may exchange your mattress once within 365 days for a store credit towards the purchase of another mattress. No refund will be issued. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged or abused.

Appliance Warranty and Repair: Please note, we are unable to provide service in-store for your appliance. Please call 1-866-664-2449 Monday-Friday 8am-8pm EST.

Click to find out more about IKEA limited warranties.