FAQ

Top FAQ Questions

Q: Can I place an order online and pick it up at my local IKEA store?
A: All of our online products are delivered directly from our Distribution Center to your home, it is not possible to collect online purchases from store unless you are ordering from IKEA Centennial (Colorado). We do not offer a product reservation service in our stores.
Q: How do I know if an item is in stock?
A: You can see the stock availability of a product in the store of your choice, by clicking here.
Q: Do you have a delivery service?
A: IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details. Click here to see all of our services.
Q: When are you open? Are you open on holidays?
A: Check your local IKEA store page for regular and holiday hours:

Click to find your local IKEA store
Q: What if a part is missing in the package?
A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.
Q: What is the IKEA Return Policy?
A: To view the IKEA return policy please click here.

Product Information

Q: How do I know if an item is in stock?
A: You can see the stock availability in the store of your choice, click here.
Q: Why are some items sometimes out of stock?
A: We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can sometimes impact supply. Simply go to the product page of the item you want to check stock for and choose your local IKEA location, then click on the "Check Stock" button.
Q: Can you pay for an item online and collect in store?
A: IKEA does not currently offer this service. Check the stock availability in your local store here.

Your Local IKEA Store:

Q: Can pets enter the store?
A: Only service animals are permitted in our stores.
Q: Is there an IKEA store near me?
A: Locate a store near you:

Click to find your local IKEA store
Q: Do IKEA stores they offer activities for children?
A: IKEA offers various activities for children. Småland is a supervised play area in the entrance lobby for children between the heights of 37"-54" who are potty-trained (no pull-ups). Kids can play in this safe, imaginative environment for up to one hour and depending on availability, up to 90 minutes for IKEA Family Members! Many of our store locations also offer a children's corner in the restaurant. We regularly organize activities, contests and games. For more information about the various activities, view your local IKEA store page!

Click to find your local IKEA store
Q: Are Wheelchairs available to customers?
A: All IKEA store locations provide complimentary wheelchairs inside the store entrance.

Delivery Information:

Q: Do you have a delivery service?
A: IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details. Click here to see all of our services.
Q: How do I contact the carrier who will deliver to me?
A: The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.
Q: An item is missing or damaged during my delivery. What should I do?
A: Please call the IKEA US Contact Center at 1-888-888-4532 for questions about your delivery.

Services Information:

Q: Does IKEA offer assembly service?

A: IKEA products are designed to be assembled by you. That way, you’ll save the most money. However, we can recommend an experienced independent company to assemble your new products for your home or business. Assembly service pricing start at $89 when delivery is purchased and are based on value of merchandise, excluding sales tax. Assembly is not available for online orders. Offer may vary per store. See store for details. Click here to see all of our services.
Q: What happens if there is an issue with my Assembly?
A: If a problem occurs with your assembly please call the IKEA US Contact Center at 1-888-888-4532 for resolution. Please have your receipt and order number available.

Missing Parts:

Q: What if a part is missing in the package?
A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.
Q: If screws are missing in the package, can you send them to me?
A: Only the screws referenced in the assembly instructions (with 6 digit code) can be ordered by email. The screws are then sent by mail within 10 days. If you need screws and other parts quickly, please visit the Returns and Exchanges department in your local store with your receipt.
Q: The assembly instructions are missing from the package. Where can I find it?
A: Assembly Instructions can be found on the product page on the right hand side. Click here for help finding assembly instuctions.
Q: I don't have the middle support of my bed. Was it missing from the package?
A: Most IKEA beds require the SKORVA midbeam. This article is purchased separately from your bed frame and is communicated in the store on the price tag and product banners. You will not find this article separately on our website. Please return to your local IKEA store to purchase this item.

Warranties:

Q: Where can I find IKEA Warranties?
A: You can find a list of IKEA warranties by clicking here. Original receipt is required for any warranty claims.

Return Policy:

Q: What is the IKEA Return Policy?
A: To view the IKEA return policy please click here.
Q: What if my item does not meet the return policy?
A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store.