FAQ

Top FAQ Questions

A: You can see the stock availability of a product in the store of your choice, by clicking here.

A: IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details. Click here to see all of our services.

A: Check your local IKEA store page for regular and holiday hours:

A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.

A: To view the IKEA return policy please click here.

Product Information:

A: You can see the stock availability in the store of your choice, click here.

A: We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can sometimes impact supply. Please note that it is possible to request product availability notifications. Simply go to the product page of the item you want to check stock for and choose your local IKEA location, then click on the "Check Stock" button. If it is not currently available, you will have the option to view stock availability and sign up for alerts when the item is available again.

A: IKEA does not currently offer this service. Check the stock availability in your local store here.

Your Local IKEA Store:

A: Only service animals are permitted in our stores.

A: Locate your local store:

A: IKEA offers various activities for children. Småland is a supervised play area in the entrance lobby for children between the heights of 37"-54" who are potty-trained (no pull-ups). Kids can play in this safe, imaginative environment for up to one hour and depending on availability, up to 90 minutes for IKEA Family Members! Many of our store locations also offer a children's corner in the restaurant. We regularly organize activities, contests and games. For more information about the various activities, view your local IKEA store page!

A: All IKEA store locations provide complimentary wheelchairs inside the store entrance.

Delivery Information:

A: IKEA offers delivery to your home if you cannot carry your products. If you choose to have it delivered, you simply speak to an IKEA coworker at the Home delivery area to setup your delivery service, at the exit of the store.

A: The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.

A: Please call the IKEA US Contact Center at 1-888-888-4532 for questions about your delivery.

Services Information:

A: IKEA products are designed to be assembled by you. That way, you’ll save the most money. However, we can recommend an experienced independent company to assemble your new products for your home or business. Assembly service pricing start at $79 when delivery is purchased and are based on value of merchandise, excluding sales tax. Assembly is not available for online orders. Offer may vary per store. See store for details. Click here to see all of our services.

A: If a problem occurs with your assembly please call the IKEA US Contact Center at 1-888-888-4532 for resolution. Please have your receipt and order number available.

AKURUM/SEKTION Kitchen Information:

A: Yes. IKEA will begin selling a new kitchen system called SEKTION starting February 2, 2015.

A: AKURUM is an award-recognized kitchen available today in its price range — as well as in price ranges that are far more expensive. Since its introduction in 1995, we have sold 7.7 million AKURUM cabinets. In fact, customers, like you, rated IKEA AKURUM kitchen cabinets “Highest in Customer Satisfaction” in the J.D. Power 2012 and 2014 U.S. Kitchen Cabinet Satisfaction Study.

The new SEKTION kitchen system will build on the great innovations that the AKURUM system provides such as soft close drawers and doors, a wall mounted rail system for easier installation, and a 25 year limited warranty. However, SEKTION is a more modular system which will offer new opportunities to use the interior space inside each cabinet. Plus, it will offer a new system for integrated lighting. You’ll be able to see the new SEKTION kitchen system in your local IKEA store on February 2, 2015.

A: SEKTION will build on the great innovations that the AKURUM system has such as soft close drawers and doors, a wall mounted rail system for easier installation, and a 25 year limited warranty. However, SEKTION is a more modular system which will offer new opportunities to use the interior space inside each cabinet. Plus, it will offer a new system for integrated lighting. You’ll be able to see the new SEKTION kitchen system in your local IKEA store on February 2, 2015.

The AKURUM and SEKTION systems are NOT compatible systems. This means that you cannot use SEKTION components with an AKURUM kitchen system.

A: We do not have the full pricing information for the new SEKTION kitchen system. However, SEKTION and AKURUM will be comparable in price. Complete pricing for the new SEKTION kitchen system will be available on February 2, 2015.

A: We currently do not have all of the details about the door styles that we will have in stock in February. However, we do know that we will continue to offer the majority of the styles we currently offer. You’ll be able to see the new SEKTION kitchen system and available door styles in your local IKEA store on February 2, 2015.

*And will I still be able to add to my current AKURUM kitchen after you begin to sell SEKTION?

A: The AKURUM and SEKTION systems are NOT compatible systems. This means that you cannot use SEKTION components with an AKURUM kitchen system. If you want to add to your AKURUM kitchen or purchase replacement parts (that wouldn’t be covered by the warranty), you should do that by February 1, 2015. IKEA will continue to honor the 25 year limited warranty on AKURUM kitchens. We will replace product under warranty with a similar product of equal value at the expense of IKEA. Please see a Kitchen co-worker or click here to find all of the details on your 25 year limited kitchen warranty.

A: SEKTION will build on the great innovations that the AKURUM system has such as soft close drawers and doors, a wall mounted rail system for easier installation, and a 25 year limited warranty. However, SEKTION is a more modular system which will offer new opportunities to use the interior space inside each cabinet. Plus, it will offer a new system for integrated lighting. You’ll be able to see the new SEKTION kitchen system in your local IKEA store on February 2, 2015.

*How long will my plan be available for purchase?

A: The online IKEA Kitchen Planner is a great resource to plan your IKEA kitchen. You will be able to start and save an AKURUM kitchen plan until February 1, 2015.

You will be able to complete your AKURUM kitchen plan and purchase your AKURUM kitchen until February 1, 2015. However, it would be in your best interest to purchase your AKURUM kitchen as soon as possible as we will have a fixed amount of AKURUM stock available and will only be able to fulfill orders while supplies last.

We will offer service (from February 2, 2015 until October 1, 2015; while supplies last) to handle replacement pieces or damages for AKURUM kitchens that are in the process of being delivered or installed. And, the AKURUM 25 year limited warranty will be honored. We will replace product under warranty with a similar product of equal value at the expense of IKEA. Please see a Kitchen co-worker or click here to find all of the details on our 25 year limited kitchen warranty.

*Should I be concerned about buying it now? Should I wait to buy SEKTION instead?

A: If you have planned your AKURUM kitchen and want to complete that purchase, you should feel confident that you are getting a great quality kitchen. AKURUM is an award-recognized kitchen available today in its price range — as well as in price ranges that are far more expensive. Since its introduction in 1995, we have sold 7.7 million AKURUM cabinets. Customers, like you, rated IKEA AKURUM kitchen cabinets “Highest in Customer Satisfaction” in the J.D. Power 2012 and 2014 U.S. Kitchen Cabinet Satisfaction Study.

The new SEKTION kitchen system will build on the great innovations that the AKURUM system provides such as soft close drawers and doors, a wall mounted rail system for easier installation, and a 25 year limited warranty.

SEKTION is a more modular system than AKURUM and will offer new opportunities to use the interior space inside each cabinet. Plus, it will offer a new system for integrated lighting. You’ll be able to see the new SEKTION kitchen system in your local IKEA store on February 2, 2015.

We do not have the full pricing information for the new SEKTION kitchen system, although it will be comparable in price to the AKURUM kitchen system. Complete pricing for the new SEKTION kitchen system will be available on February 2, 2015.

If you think the new features in the SEKTION kitchen system are really important for your new kitchen, then you should consider that for your purchase. However, if you would like to complete your AKURUM kitchen, we encourage you to make your purchase by February 1, 2015.

*... to customers who would prefer not to install their kitchen themselves. Will IKEA US continue to offer these services?

A: IKEA will continue to offer the same great service packages that we currently offer today.

A: SEKTION will be comparable in price to AKURUM. Complete pricing for the new SEKTION kitchen system will be available on February 2, 2015.

A: You can be the first to know about IKEA offers and promotions by joining our email list. Click here to join our email list. This is the best way to stay informed about great offers and things that are going on in IKEA.

An even better way to stay in-the-know is to join our loyalty program, IKEA FAMILY. It’s the member benefits program that gives you more of the things you love about IKEA. More money-saving discounts. More in-store special events. More insider scoops and sneak previews. And best of all, it’s FREE to join! You can join at any of the IKEA FAMILY kiosks in your local IKEA store or Click here to join online.

*...before you start selling the new SEKTION kitchen system. If I do not receive all of my order, if a part is damaged or if I need a replacement piece after you start selling SEKTION, will I still be able to get to get what I need quickly and easily ?

A: You can expect the same great customer service from IKEA that you would always receive. We will offer an 8 month after sales service (from February 2, 2015 until October 1, 2015; while supplies last) to handle replacement pieces or damages for AKURUM kitchens that are in the process of being delivered or installed. And, the AKURUM 25 year limited warranty will be honored. We will replace product under warranty with a similar product of equal value at the expense of IKEA. Please see a Kitchen co-worker or click here to find all of the details on our 25 year limited kitchen warranty.

*...and it has a 25 year limited warranty. What happens to that warranty when you change over to SEKTION? Will it still be valid?

A: IKEA will continue to honor the 25 year limited warranty on AKURUM kitchens. We will replace product under warranty with a similar product of equal value at the expense of IKEA. Please see a Kitchen co-worker or click here to find all of the details on your 25 year limited kitchen warranty.

*Will my 5 year limited warranty on my appliances still be valid after this change over?

A: The majority of the IKEA appliance range will also change as of February 2, 2015. The 5 year limited warranty will also be standard on the new range of appliances. And the 5 year warranty on our previous appliance range will remain valid.

Missing Parts:

A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.

A: Only the screws referenced in the assembly instructions (with 6 digit code) can be ordered by email. The screws are then sent by mail within 10 days. If you need screws and other parts quickly, please visit the Returns and Exchanges department in your local store with your receipt.

A: Assembly Instructions can be found on the product page on the right hand side. If the item you are looking for is not found online you can view the assembly instructions page by clicking here.

A: Most IKEA beds require the SKORVA midbeam. This article is purchased separately from your bed frame and is communicated in the store on the price tag and product banners. You will not find this article separately on our website. Please return to your local IKEA store to purchase this item.

Warranties:

A: You can find a list of IKEA warranties by clicking here. Original receipt is required for any warranty claims.

Return Policy:

A: To view the IKEA return policy please click here.

A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store.