FAQ

FAQ

Top 5 FAQ Questions

A: You can see the stock of a product in the store of your choice, here.

A: IKEA offers delivery to your home if you cannot carry your products. If you choose to have it delivered, you simply speak to an IKEA coworker at the Home delivery area to setup your delivery service, at the exit of the store.

A: Check your local IKEA store page for regular and holiday hours:

A: First please check to make sure you took all the packages for the item. Some items are sold in several boxes. You will find the number of packages required on the packaging. If you miss a package, go to Customer Service with your receipt and the number of missing packet.

If you are missing items in the package, go to Customer Service with the receipt and show the missing piece on the assembly instructions. We can give you the missing piece if it is in stock.

For missing parts of appliances, we will need the serial number.

A: To view the IKEA return policy please click here.

Product Information:

A: You can see the stock of a product in the store of your choice, here.

A: We do everything we can to ensure the availability of all items listed in the catalog. However, due to the particular success of an item or supply delay, it may happen that an item is out of stock temporarily. The store will then try to provide information about the date of the next delivery. IKEA products are manufactured throughout the world, sometimes geopolitical and climatic circumstances can affect our supplies.

A: To optimize space, IKEA does not offer this service at this time. Please make sure to check stock here.

Your Local IKEA Store:

A: Since part of our merchandise offer consists of food, we unfortunately cannot accommodate pets. Service animals are accepted in our stores.

A: Locate your local store:

A: IKEA offers various activities for your children. Småland is a supervised play area in the entrance lobby is for children between the heights of 37"-54" who are potty-trained (no pull-ups). Kids can play in this safe, imaginative environment for up to an hour! Many of our IKEA Store locations also offer a children's corner in the restaurant. We regularly organize activities, contests or games, announced directly in stores. For more information about the various activities, view your local IKEA store page for more information

A: All IKEA store locations provide complimentary wheelchairs at the entrance of the store in the lobby.

Delivery Information:

A: IKEA offers delivery to your home if you cannot carry your products. If you choose to have it delivered, you simply speak to an IKEA coworker at the Home delivery area to setup your delivery service, at the exit of the store.

A: The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.

A: If an item is missing or damaged during your delivery, please contact us to give us information about the article.

Services Information:

A: When a delivery is purchased, a professional assembly service* can also be purchased who can put things together for your home or business.

Assembly is not available for online orders. Offer may vary per store. See your local IKEA store for details. *In-home service is provided by Independent Service Provider.

A: If a problem occurs with your assembly please contact us to give us information about the situation. Please have your receipt and/order number available when contacting us.

Missing Parts:

A: First please check to make sure you took all the packages for the item. Some items are sold in several boxes. You will find the number of packages required on the packaging. If you miss a package, go to Customer Service with your receipt and the number of missing packet.

If you are missing items in the package, go to Customer Service with the receipt and show the missing piece on the assembly instructions. We can give you the missing piece if it is in stock.

For missing parts of appliances, we will need the serial number.

A: Only the screws referenced in the assembly instructions (with 6 digit code) can be ordered by email . The screws are then sent by mail within 10 days. If you need parts quickly, you can go to customer service in your local store with your receipt. The store will provide the screws to you if they are currently available.

If no part number is indicated on the assembly instructions, unfortunately they are not possible to order. In this case, we invite you to go to customer service at your local store with your proof of purchase.

A: Assembly Instructions can be found on the product page on the right hand side. If the item you are looking for is not found online you can view the assembly instructions page if you click here.

A: The middle support is an article that you must purchase separately. It is necessary for all our double, Queen, and Kings size beds to support the slatted bed bases for our beds. You will not find this article separately on our website. Please return to your local IKEA Store to purchase this item.

Warranties:

A: You can find a list of IKEA warranties click here. In order to obtain warranty service, you must be in possession of your receipt. Please remember your receipt is your warranty. Keep it safe.

Return Policy:

A: To view the IKEA return policy please click here.

A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store location.