FAQ

Top FAQ Questions

A: All our online products are delivered directly from our Distribution Center to your home, it is not possible to collect online purchases from store. We do not offer a product reservation service in our stores.

A: You can see the stock availability of a product in the store of your choice, by clicking here.

A: IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details. Click here to see all of our services.

A: Check your local IKEA store page for regular and holiday hours:

A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.

A: To view the IKEA return policy please click here.

Product Information:

A: You can see the stock availability in the store of your choice, click here.

A: We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can sometimes impact supply. Please note that it is possible to request product availability notifications. Simply go to the product page of the item you want to check stock for and choose your local IKEA location, then click on the "Check Stock" button. If it is not currently available, you will have the option to view stock availability and sign up for alerts when the item is available again.

A: IKEA does not currently offer this service. Check the stock availability in your local store here.

Your Local IKEA Store:

A: Only service animals are permitted in our stores.

A: Locate your local store:

A: IKEA offers various activities for children. Småland is a supervised play area in the entrance lobby for children between the heights of 37"-54" who are potty-trained (no pull-ups). Kids can play in this safe, imaginative environment for up to one hour and depending on availability, up to 90 minutes for IKEA Family Members! Many of our store locations also offer a children's corner in the restaurant. We regularly organize activities, contests and games. For more information about the various activities, view your local IKEA store page!

A: All IKEA store locations provide complimentary wheelchairs inside the store entrance.

Delivery Information:

A: IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details. Click here to see all of our services.

A: The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.

A: Please call the IKEA US Contact Center at 1-888-888-4532 for questions about your delivery.

Services Information:

A: IKEA products are designed to be assembled by you. That way, you’ll save the most money. However, we can recommend an experienced independent company to assemble your new products for your home or business. Assembly service pricing start at $89 when delivery is purchased and are based on value of merchandise, excluding sales tax. Assembly is not available for online orders. Offer may vary per store. See store for details. Click here to see all of our services.

A: If a problem occurs with your assembly please call the IKEA US Contact Center at 1-888-888-4532 for resolution. Please have your receipt and order number available.

AKURUM/SEKTION Kitchen Information:

A: Yes. On February 2, 2015, IKEA began selling a new kitchen range called SEKTION. With a modular and flexible design, the new kitchen system allows for individual solutions with excellent use of space and functionality.

A: AKURUM has been in our range for more than 20 years, and IKEA is continually developing our product range to make sure we meet the needs of our customers and have the best offer on the market.

A: Both kitchen systems offer the same great quality and the new kitchen range builds on the innovative features of the AKURUM kitchen system. SEKTION is a flexible and modular system that allows for personalized solutions with excellent use of space and functionality.

A: We always aim to have the lowest prices on the market. SEKTION is comparable in price to AKURUM.

A: SEKTION builds on the great innovations that the AKURUM system had such as soft close drawers and doors, a wall mounted rail system for easier installation, and a 25 year limited warranty. However, SEKTION is a more modular system which offers new opportunities to use the interior space inside each cabinet. Plus, it offers a new system for integrated lighting. You can now see the new SEKTION kitchen system in our store or here.

Yes, SEKTION offers a 25 year warranty.

A: No. AKURUM and the new kitchen range are not compatible systems. As we are consistently trying to improve our product range, the new kitchen system has a different configuration that is not compatible with AKURUM.

A: SEKTION has many similar door styles as AKURUM, however, dimensions and proportions have changed.

A: Yes, all IKEA and standard appliances fit with SEKTION. IKEA sinks and faucets are also compatible with SEKTION, with the exception of the current DOMSJO sink.

A: No. METOD is the new kitchen system that replaced FAKTUM in Europe and all other (non-North American) markets. METOD is based on metric measurements (centimetres). SEKTION is based on imperial measurements (inches), like AKURUM.

A: If you want to buy a kitchen after February 2, 2015, we recommend that you buy a SEKTION kitchen. For customers that have bought an AKURUM kitchen, our after-sales service remains available for 8 months beginning February 2, 2015, while supplies last.

*...How long will my plan be available for purchase?
A: If you want to buy a kitchen after February 2, 2015, we recommend that you buy a SEKTION kitchen. You can access your old AKURUM kitchen plan until September 30, 2015, while supplies last.

A: The measurements between AKURUM and SEKTION are different, which means you can only transfer for your room dimensions from your AKURUM plan into a SEKTION plan. All cabinets will need to be placed into the room again. You can access your old AKURUM kitchen plan until September 30, 2015, while supplies last.

A: For customers who have already purchased AKURUM and wish to complement their kitchen there is an after sales service available until September 30, 2015, while supplies last.

A: IKEA will continue to honor the 25 year warranty on AKURUM kitchens. More information about AKURUM’s warranty program can be found here.

A: At IKEA, we have a generous return policy. We recommend to customers who wish to return or exchange kitchen products to contact their local store at 1-888-888-IKEA.

A: Select items from the range are available to view in our 2015 Catalog until June 2015. Additionally, our customer care team is available to deal with any AKURUM questions you may have.

*...to customers who would prefer not to install their kitchen themselves. Will IKEA US continue to offer these services?
A: IKEA will continue to offer the same great service packages that we currently offer today.

A: For more information, please visit the SEKTION page of our website.

Missing Parts:

A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.

A: Only the screws referenced in the assembly instructions (with 6 digit code) can be ordered by email. The screws are then sent by mail within 10 days. If you need screws and other parts quickly, please visit the Returns and Exchanges department in your local store with your receipt.

A: Assembly Instructions can be found on the product page on the right hand side. If the item you are looking for is not found online you can view the assembly instructions page by clicking here.

A: Most IKEA beds require the SKORVA midbeam. This article is purchased separately from your bed frame and is communicated in the store on the price tag and product banners. You will not find this article separately on our website. Please return to your local IKEA store to purchase this item.

Warranties:

A: You can find a list of IKEA warranties by clicking here. Original receipt is required for any warranty claims.

Return Policy:

A: To view the IKEA return policy please click here.

A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store.