FAQ

Top FAQ Questions

A: You can see the stock availability of a product in the store of your choice, by clicking here.

A: IKEA offers a flat rate delivery service to your home or business starting at $59. If you choose to have your items delivered, simply speak to an IKEA Co-worker for more details. Click here to see all of our services.

A: Check your local IKEA store page for regular and holiday hours:

A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.

A: To view the IKEA return policy please click here.

Product Information:

A: You can see the stock availability in the store of your choice, click here.

A: We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can sometimes impact supply. Please note that it is possible to request product availability notifications. Simply go to the product page of the item you want to check stock for and choose your local IKEA location, then click on the "Check Stock" button. If it is not currently available, you will have the option to view stock availability and sign up for alerts when the item is available again.

A: IKEA does not currently offer this service. Check the stock availability in your local store here.

Your Local IKEA Store:

A: Only service animals are permitted in our stores.

A: Locate your local store:

A: IKEA offers various activities for children. Småland is a supervised play area in the entrance lobby for children between the heights of 37"-54" who are potty-trained (no pull-ups). Kids can play in this safe, imaginative environment for up to one hour and depending on availability, up to 90 minutes for IKEA Family Members! Many of our store locations also offer a children's corner in the restaurant. We regularly organize activities, contests and games. For more information about the various activities, view your local IKEA store page!

A: All IKEA store locations provide complimentary wheelchairs inside the store entrance.

Delivery Information:

A: IKEA offers delivery to your home if you cannot carry your products. If you choose to have it delivered, you simply speak to an IKEA coworker at the Home delivery area to setup your delivery service, at the exit of the store.

A: The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.

A: Please call the IKEA US Contact Center at 1-888-888-4532 for questions about your delivery.

Services Information:

A: IKEA products are designed to be assembled by you. That way, you’ll save the most money. However, we can recommend an experienced independent company to assemble your new products for your home or business. Assembly service pricing start at $79 when delivery is purchased and are based on value of merchandise, excluding sales tax. Assembly is not available for online orders. Offer may vary per store. See store for details. Click here to see all of our services.

A: If a problem occurs with your assembly please call the IKEA US Contact Center at 1-888-888-4532 for resolution. Please have your receipt and order number available.

Missing Parts:

A: First please check to make sure have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on theproduct label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information.

If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece.

For missing parts of appliances, please provide the serial number of the item.

A: Only the screws referenced in the assembly instructions (with 6 digit code) can be ordered by email. The screws are then sent by mail within 10 days. If you need screws and other parts quickly, please visit the Returns and Exchanges department in your local store with your receipt.

A: Assembly Instructions can be found on the product page on the right hand side. If the item you are looking for is not found online you can view the assembly instructions page by clicking here.

A: Most IKEA beds require the SKORVA midbeam. This article is purchased separately from your bed frame and is communicated in the store on the price tag and product banners. You will not find this article separately on our website. Please return to your local IKEA store to purchase this item.

Warranties:

A: You can find a list of IKEA warranties by clicking here. Original receipt is required for any warranty claims.

Return Policy:

A: To view the IKEA return policy please click here.

A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store.