Return policy

Return Policy


It's ok to change your mind.

No nonsense return policy

Return the unassembled item in their original packaging within 100 days, together with your receipt for either an exchange or a full refund. Refunds will be issued in the same method of payment as the original payment. Purchases made with cash: a cash refund will be issued. Purchases made with a credit card: credit will issued to the original card. Original card must be presented at time of return.

Our 100-day return policy does not apply to cut fabric, plants, unwrapped bedlinen, kitchen appliances, products from As-Is, or goods ordered to your specifications e.g. custom-made worktops and products damaged after leaving the store.

Love it or exchange it

When it comes to mattresses, we offer something special. It is important to us that you love your new SULTAN mattress. So, if after a while you discover that it is too firm or too soft, just bring back the mattress and try out a new one. There's no rush. You have 100 days to sleep on it!

You may exchange your mattress once within 100 days if you don't love it, provided your merchandise is not found by IKEA to be dirty, marked, damaged or abused.

This policy is valid for all new SULTAN mattresses and does not include SULTAN bases, SULTAN bed slats or SULTAN mattress pads. See full policy details at the IKEA store.