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IKEA return policy

365 DAYS TO CHANGE YOUR MIND
You can return your products within 365 days. You only need to bring the items with proof of purchase and, if possible, the packaging. You will be refunded with a refund card or by the same method as the original payment. Custom made PERSONLIG counter tops and products from the Recovery/Bargain corner are subject to specific terms. More information at your store.
(Valid from 24 August 2015)
Find more at your, IKEA store or call us.
TRY IT FOR 90 DAYS. ENJOY IT FOR 25 YEARS!
It takes time for you and your new mattress to get used to each other. That’s why we give you 90 days to make sure you’re compatible. If the chemistry isn’t right, simply come back and choose another mattress*. When you’ve found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
*THE FOLLOWING TERMS AND CONDITIONS APPLY:
• You may exchange your mattress once within 90 days if you don’t love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.
• Please note that initially your new mattress can seem a bit too firm. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
• If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card* for you to use towards a future purchase.
*Valid for 1 year after loading date
• The “Try it at home for 90 days” return policy is valid on all new mattresses but does not apply to bed bases, bed slats and mattress pads.
• The terms & conditions of our 25 year guarantee and the care instructions can be found in our guarantee brochure. This return policy and our guarantee do not affect your statutory rights.