Living room

EKTORP, KARLSTAD, KIVIK, ARILD, VRETA

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components: •Frame •Base linen/supporting fabrics •Legs •Fittings •Armrests •Filling •Mechanisms.
This guarantee applies to domestic use only.

Products/components not covered under this guarantee
This guarantee does not apply to: •Fixed leather covers •Fixed fabric covers •Removable fabric covers sold separately •KARLSTAD cushions, sold separately •EKTORP cushions, sold separately. EKTORP JENNYLUND armchair •EKTORP TULLSTA armchair •EKTORP MUREN footstool •EKTORP BROMMA footstool.

IKEA STOCKHOLM

What is covered under this guarantee?
The guarantee covers defects in material and workmanship in the following components of IKEA STOCKHOLM 3-seat leather sofas, 3.5-seat fabric sofa and 1.5-seat armchair frames and cushions: •Frame •Fittings •Legs •Armrests •Base linen/supporting fabric •Filling.
This guarantee applies to domestic use only.

Products/components not covered under this guarantee
This guarantee does not apply to IKEA STOCKHOLM fabric and fixed leather covers for the sofas and 1.5 seat armchair. Other products from IKEA STOCKHOLM collection are not covered under this guarantee.

POÄNG

What is covered under this guarantee?
The guarantee covers POÄNG armchair frames, swivel armchair frames, rocking chair frames, lounger frames and footstool frames •Layer-glued frame •Fittings •Supporting fabric.
This guarantee applies to domestic use only.

Products not covered under this guarantee
This guarantee does not apply to POÄNG cushions, POÄNG covers and POÄNG children’s armchair.

BESTÅ

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in BESTÅ system (all products), FRAMSTÅ system (all products) and the following products in INREDA series: drawer, drawer without front 60x40cm, drawer without front 60x49cm, drawer without front 60x7x40cm, fully extending drawer 60x40cm, fully extending drawer 60x49, pull-out frame, extra shelf 26x16cm, extra shelf 56x16cm and extra shelf 56x36cm. This guarantee applies to domestic use only.

What products are not covered under this guarantee
This guarantee does not apply to: All INREDA products not mentioned under the headline 'What is covered under this guarantee".

Bedroom

SULTAN

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the SULTAN mattresses and/or bed bases described above: •Wooden frame and springs in wooden base spring mattresses •Springs in reversible spring mattresses •Foam core in foam mattresses •Latex core in latex mattresses •Wooden frame and slats in slatted bed bases.
This guarantee applies to domestic use only.

Products not covered under this guarantee All mattress pads: SULTAN TOLG, SULTAN TRANDAL, SULTAN TÅRSTAD, SULTAN TJÖME, SULTAN TVEIT, SULTAN TAFJORD; slated bed base SULTAN LADE.

PAX/KOMPLEMENT

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings described: •Frames •Doors •Hinges •Sliding door mechanism •Drawer gliders •Shelves and clothes rails. This guarantee applies to domestic use only.

Products not covered under this guarantee
KOMPLEMENT wire basket, KOMPLEMENT box in plastic and textile, KOMPLEMENT pull-out shelf in transparent plastic, KOMPLEMENT trouser hanger and KOMPLEMENT shoe organiser.

Kitchen

FAKTUM/RATIONELL

What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following kitchen. This guarantee applies to domestic kitchen use only.

FAKTUM kitchen system
What products are covered under this guarantee?
This guarantee covers all of the following parts of the FAKTUM kitchen system: •Cabinet frames • Fronts •INTEGRAL hinges •RATIONELL fully-extending drawers •RATIONELL shelves of tempered glass and melamine •RATIONELL wire baskets •Plinths •Legs •Cover panels •Deco strips/mouldings •PERFEKT shelf and wine shelf •RATIONELL drawers under oven •RATIONELL floor-level drawers •RATIONELL dish drainers for wall cabinet.

Products not covered under this guarantee
Knobs and handles.

KITCHEN MIXER TAPS AND WORKTOPS

What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA, except LAGAN kitchen mixer tap. The 10-year guarantee covers laminated wortops and solid worktops that are at least 3.8cm thick. This guarantee covers defects in material and workmanship.
This guarantee applies to domestic use only.

What is not covered under this guarantee?
This guarantee does not apply for worktops that are less than 3.8cm thick and if the products have been used in a corrosive environment.

FAVORIT

Valid for all pots & pans without non-stick coating (including cast iron pots & pans).

Valid for all pots & pans with non-stick coating.

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookaware in the above listed series. The guarantee covers: •Stability of the base •Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand) •Non-stick properties on non-stick "pans".

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

IKEA 365+

Valid for all pots & pans without non-stick coating.

IKEA 365+

Valid for all pots & pans with non-stick coating.
What is covered under this guarantee
This guarantee covers function, materials and workmanship in all cookware in the above listed series. The guarantee covers: •Stability of the base •Washing in a domestic dishwasher (with exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand) •Non-stick properties on non-stick "pans".

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

SLITBAR

Valid for all knives in the series.

GYNNSAM, IKEA 365+ GNISTRA

Valid for all knives in the series.

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the above listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the guarantee time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening. The guarantee covers: •Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that is possible to sharpen the knife to original sharpness anytime during the guarantee period. •Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use. •That there will not be any corrosion on the knife blade.

Products not covered under this guarantee
The following product in the SLITBAR series is not covered under the guarantee: •SLITBAR sharpening steel 25 diamond coated/stainless steel dark brown.

Bathroom

GODMORGON

What is covered under this guarantee
This guarantee covers defects in material and workmanship in the following furniture, wash basins, interior fittings and water trap: •GODMORGON furniture •GODMORGON legs •ODENSVIK, VITVIKEN, BRÅVIKEN, BREDVIKEN and NORRVIKEN wash basins and the included water trap. This guarantee applies to domestic use only.

BATHROOM MIXER TAPS

What is covered under this guarantee?
The 10-year guarantee is valid for all bathroom mixer taps at the IKEA store. This guarantee covers applies to domestic use only.

What is not covered under this guarantee?
This guarantee does not apply if the products have been used in a corrosive environment.

Products not covered under this guarantee
•Aerator - expandable item in the wash basin mixer taps. This guarantee does not apply if the products have been used in corrosive environment.

Workspaces

GALANT, EFFEKTIV

What is covered under this guarantee?
The guarantee covers defects in material and workmanship on all main parts in the GALANT system and the EFFEKTIV storage series.

Products not covered under this guarantee
This guarantee does not apply to GALANT cable trunk and EFFEKTIV drawer insert with 3 compartments.

Read more on GALANT guarantee
Read more on EFFEKTIV guarantee

KLÄPPE, MARKUS, VERKSAM

What is covered under this guarantee?
This guarantee covers defects in material and workmanship on the following components: •The structural frame •Moving parts.

Lighting

SPARSAM

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all low-energy bulbs and tubes in the SPARSAM series.

What is not covered under this guarantee?
This guarantee does not apply if the product has been placed in a temperature under -10 degrees Celsius or over +40 degrees Celsius. If used in a humid environment such as a bathroom or conservatory, SPARSAM may only be used with luminaires approved for wet locations.

Customer service

Living room

EKTORP, KARLSTAD, KIVIK, ARILD, VRETA

IKEA STOCKHOLM

POÄNG

BESTÅ

Bedroom

SULTAN

PAX/KOMPLEMENT

Kitchen

FAKTUM/RATIONELL

KITCHEN MIXER TAPS AND WORKTOPS

FAVORIT

IKEA 365+

IKEA 365+

SLITBAR

GYNNSAM, IKEA 365+ GNISTRA

Bathroom

GODMORGON

BATHROOM MIXER TAPS

Workspaces

GALANT, EFFEKTIV

KLÄPPE, MARKUS, VERKSAM

Lighting

SPARSAM